DANIELLE SCHNEEKLOTH

***** ***** ** ***** ** ****6 – acy4d4@r.postjobfree.com– Home:402-***-**** Cell: 402-***-****

I am an experienced office professional with over 20 years of experience and with a strong focus on exceeding client expectations. My skills include professional work experience with Payroll, Human Resource functions, Client billing, Procurement, and Dispatch. Throughout my career, I focused heavily on providing exceptional sales support and customer service complementing our Client sales teams in growing both revenues and relationships into our strategic accounts. I work effectively with tight timelines and understand the importance of clear and concise communication.

PROFESSIONAL ACHIEVEMENTS

Employee of the year for Trane for 2012.

Member of the Community Volunteer Event team; received a Corporate Award in 2011

Member of the Green Team; received a corporate award in 2012

Proficient with Microsoft Word, Excel, Outlook, and CRM

Proficient with Wennsoft (Service Call Setup and Invoice creation); and PeopleSoft Procurement

Experience with Comfortsite

PROFESSIONAL CAREER HIGHIGHTS

NELSON REFRIGERATION – May 2015 to Nov 2015

Nelson Refrigeration is a large government contractor. Nelson refrigeration is a subsidiary of Hussman Corporation. Founded in 1906, they are a provider of manufacturing, sales, installations and servicing of merchandising equipment and refrigeration. Their offerings include refrigerated and non-refrigerated displays, and industrial refrigeration systems

Dispatcher

Worked directly with clients and technicians to determine work effort and coordinate service calls.

Contractor routing and service coordination

Responsible for Colorado, New Mexico, Wyoming, and Hawaii – covering 10 military bases

TRANE HEATING AND AIR CONDITIONING SERVICES INC – Apr 1996 to Aug 2014

Trane Inc is a subsidiary of Ingersoll Rand and is the successor company to the American Standard Companies

Office Administrator

Responsible for maintaining high customer satisfaction ratings by investigating concerns and billing disputes, and personally handling customer calls and complaints.

Coordinates service resources. Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Coordinates operations interaction with the Parts Department and Acquisitions as necessary.

Responsible for accurate and timely client billing across multiple brand offices

Generated work order documents, dispatching technicians, and customer notifications

Dispatching of Service Technicians

Able to adapt to new software applications and technologies

Effective Corporate communicator and Administrative Assistant for Service

Coordinating tracking and processing payroll on a weekly basis for billable technicians for multiple branches

Responsible for Client billing for multiple branches

Responsible for generating, interpreting, and printing various reports for multiple departments

Coordinate service resources via phone calls, text messages, and by use of technician mobility services

Verification and preparation of service technician payroll

Started in administration. Once Ingersoll acquired Trane, I transitioned to the Billing Specialist, Payroll, and Dispatching role

REFERENCES

Doug Dragoun, Owner – Fast Trac Freight Service, Omaha NE 402-***-****

Randy Moose, Owner – Terminal Dispatch Services Inc., Garnavillo IA 563-***-****

Marjorie Wermuth – Consultant for IT Channel Management – Omaha NE 402-***-****