Career Objective

To be a team member in an organization that can use my customer service

skills that offers a variety of challenges and responsibilities.

Work Experience

Transportation Security Officer, G2 Secure Staff LLC Airport Service

October 2009- current General Mitchel

International Airport Milwaukee, Wisconsin

.Maintain a superb level of Customer Service and Communication while

using required observation and security techniques which ensures

passenger safety at General Mitchell International Airport Milwaukee,

Wisconsin.

Lead Merchandiser, Aunt Millie's Bakery

December 2015 - 2016

Greenfield, Wisconsin

.Developed and maintained relationships with owners, managers, and key

personnel to develop sales and marketing plans that increase

excitement and sales of Aunt Millie's

Surgical Technician, Aurora Health Care August

2001 - June 2008

West Allis, Wisconsin

. Assisted RN's, Doctors, Surgeons, and Anesthesiologists in preparing

operating rooms for patients. Trained in Bio-Hazard Environmental

settings in order to sterilize room.

Station Manager, Great Lakes Aviation Milwaukee Airport

July 2008 - July 2011

General Mitchell International Airport Milwaukee, Wisconsin

. Responsible for the oversight and quality of a seven-member staff.

Direct liaison to the Federal Aviation Administration. Instrumental in

overseeing the transition of ownership of Great Lakes Aviation to

Frontier Airlines. Served as a point of contact for flight crews.

Trained ticket and gate agent staff to perform quality customer

service.

Lead Ramp Agent/Customer Service Rep, Air Tran Airways June 2002

- May 2008

General Mitchell International Airport Milwaukee, Wisconsin

. Responsible for the oversight and training of a crew of five

personnel. Certified by the airliner in the detection of explosive

devices that could place an aircraft in jeopardy. Provided ground

security on RONS and EMOS, also certified by the airliner in

maintenance on all vehicles used on tarmac and air traffic roadways.

Constructed and maintained a Federal Aviation Administration "cleaning

sheet" to maintain hygiene aboard all aircraft that visited the gates.

Education

Milwaukee Area Technical College, Milwaukee Wisconsin

1984-1986

Radiology and Phlebotomy

Mark Travel Agency Certification

1985

Custom-designed course to become a fully-training Travel Agent

Custer High School, Milwaukee, Wisconsin

1984

Skills

. Strong Communication skills

. Multitasking / Prioritizing

. Independent worker / Self Starter

. Dependability

. Problem Solver

References

. Daniel Talaska

Supervisor at Aunt Millie's Bakery

262-***-****

. Sharon Martin

Medical Assistant

414-***-****

. Jennifer Vlasak

Caregiver at Nurse Next Door

262-***-****

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