Ofoegbu Onyinyechukwu Isabel

* ******* ****** ***** *****;Mobile:081********, 080********/08086836171Email:acy47o@r.postjobfree.com,, acy47o@r.postjobfree.com

PROFESSIONAL PROFILE

High-performing operations-management executive with expertise in optimizing organizational processes, measurement systems, and infrastructure to maximize business results in manufacturing and service operations worldwide, including manufacturing, and retail/service industries.

Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.:

operational improvements reduced tactical-planning cycle time

reduced product-development time cost reductions through improved system/process performance

productivity gains revenue growth

E

AREAS OF EXPERTISE

Performance Management Total Quality Management

Continuous Improvement of Operational Processes/Standards

Cross-Functional Team Leadership Customer Service Orientation

Revenue Goal/Growth Attainment

Negotiation, Persuasion, and Communication

Training and Leadership Development Problem solving Decision making Planning and Deployment of Operational Assets Operating Infrastructure

PROFESSIONAL EXPIRENCE.

Trans-Nationwide Express Plc - 2015

28 Oshodi Expressways beside Charity, Oshodi Lagos.Nigeria

PA / Customer Service Manager

FUNCTIONS:

Arrange meetings internally and externally, including the monthly Sales Managers meetings.

Liaise with external/third parties on issues relating to Managing Director

Arrange air and land travels for GMD, and other key officials of the Group.

Provide logistics for important corporate events.

Handle customers’ objections and supervise all administrative assistant

Manage proof of delivery (POD) generations and distribution processes.

Oversee the activities of the Data Entry Clerks in Customer Service Unit...

Liaise with Company’s Foreign Partners.

Ensure that undelivered shipments are promptly handle and enquires / queries regarding client satisfactorily addressed (CHAI- CLINTO HEALTH INITIATIVE etc.

meeting and greeting visitors at all levels of seniority;

organising and maintaining diaries and making appointments;

dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

carrying out background research and presenting findings;

producing documents, briefing papers, reports and presentations;

organising and attending meetings and ensuring the manager is well prepared for meetings;

To effectively plan and coordinate corporate training events, evaluation workshops and conferences, post event appraisals.

To plan and implement hospitality arrangements, including provision of hospitality for visitors.

.etc

Aristocrat Group-Bromley Technology and Packaging- 2012- 2014

Aristocrat Complex Plots 1 – 6,

Erinko Residential and Industrial Estate,

Ijoko Road, Sango Ota, Ogun State.

Telephone: +234-**-******, +234-81-01005550,

HR/Admin/Corporate Affairs Officer

Reporting to Group HR/Admin/Corporate Affairs Manager

Functions:

Assist the Group AdminCAM in building and strengthening the companies’ relationship with industry partners.

Liaise with third parties (individuals, companies) that transact business with the department.

Oversee and manage the use of company vehicles.

Work closely with the Transport Unit to ensure effective functioning.

Actively participate in assigning jobs to drivers and monitoring their movements.

Identify and liaise with relevant external corporate bodies for partnership that relate to meeting the corporate affairs objectives of the Group.

Ensure proper keeping of records in the Admin. Office.

promoting equality and diversity as part of the culture of the organisation;

liaising with a wide range of people involved in policy areas such as staff performance and health and safety;

recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, short listing, interviewing and selecting candidates;

developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;

preparing staff handbooks;

advising on pay and other remuneration issues, including promotion and benefits;

undertaking regular salary reviews;

negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions;

administering payroll and maintaining employee records;

interpreting and advising on employment law;

dealing with grievances and implementing disciplinary procedures;

developing with line managers HR planning strategies which consider immediate and long-term staff requirements;

planning, and sometimes delivering, training - including inductions for new staff;

analysing training needs in conjunction with departmental managers

Admin Officer/ PA/Secretary to Group Managing Director

Reporting: to MD and G.Admin/Corporate Affairs Manager

Attending to the bosses visitors

Covering meetings e.g. Departmental, Management etc. and preparing minutes.

Attending to bosses needs to the extent of the bosses requirements.Identify the basic needs of the company and reporting same to Management or AdCAM.

Ensure effective distribution of consumables to all departments in the organisation.

Under the guidance of the GMD, supervise the day-to-day running of the GMD’s office.

Maintain adequate records in the GMD’s office.

Assist the GMD in all areas of job and office requirements.

Liaise with contractors, suppliers etc. to ensure prompt delivery and that specifications are met and ensure that procurement matters are promptly attended to.

Arrange meetings internally and externally, including the monthly Sales Managers meetings.

Carry out any assignment issued by the AdCAM/GMD.

Assist ADCAM in providing support services to all departments of the Group.

Actively participate in executing the recruitment function of HR

Assist in the management of the Group’s fleet.

Work with the Facilities Manager in the maintenance of the Group’s structures (buildings)

ETC.

Guaranty Trust Bank Plc (WFM) – 2010-2012

22/23 swiss House Gbagada beside UPS security

Duties

CUSTOMER SERVICE

Answer all incoming and out outgoing calls, solve customer enquiring via phone.

Attend to customers and Staff complaints

Deliver personalized service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.

Ability to understand customers’ needs and provide appropriate solution.

Identify cross-sell opportunities during customer interaction. Consistently deliver quality service to our customer to achieve total customer satisfaction

Solicit customers’ feedback and identify problem trends for improvement actions.

Assisting customers with their enquiries escalate/ re-direct problems when appropriate

Etc.

Skye Bank Plc – 2008-2010

Adeola Hopewell Victoria Island, Lagos

Duties:

CUSTOMER SERVICE OFFICER

Respond to customer inquiries via telephone and face-to-face meetings. Help customers to resolve their queries.

-To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution,

and display a caring attitude.

--Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behaviour at all times.

To work for an organization in promoting business.

--To answer to the queries of the customers in an ethical and informative way.

--To give appropriate and relevant information to the customers.

--To maintain a position of trust and responsibility by keeping all customer business confidential.

--To update any requests made by the customers into the system to complete the task.

--Self motivation to increase knowledge and skills by in-house trainings and seminars.

PLATINUM HABIB BANK (BANK PHB) - 2006 – 2008

Adeola Hopewell, Victoria Island, Lagos.

DUTIES:

CUSTOMER SERVICES OFFICER /TRAINEE

Served as liaison between client staff and management. As a solution provider to my

customers and staff. Creating and maintaining customer service delight.

Maintaining and keeping of files and documents. Receive account opening forms from walking customers and account officers.

Ensures forms are properly maintained and completed by the customers.

Ensure documentations are completed appropriately.

Sign off the account opening form to evidence completeness of documentation.

Track all of on tracking system and send to centralized shared services.

Open and maintain cancelled/stop payment register.

Solve customers’ enquiries and complaints via person, via phone and letters.

Develop sound understanding of the existing software applications and interfaces.

Adhere to all bank policies and standards.

Knowledge of products and Provide quality customer service on every call.

Communicate clearly and effectively with participants. Promote good listening skills.

Manage length of calls. Recognizing and managing assertive customer calls.

Promote teamwork and call centre success.

Review monthly publication of Effective Telephone Techniques.

 Listen to and critique recorded conversations for purposes of improving customer skills.

.

2005 – 2006 MAGNET SYSTEMS LTD

Information Technology Firm (IT)

265 EtimInyang Crescent, Victoria Island, Lagos

DUTIES:

MARKETING EXECUTIVE

Making reservation and sales of software.

Keeping records and accounting of each day market sales.

Working under the directive of the management to promote success.

Developing a good human relation with client satisfaction.

Input and update CISA training and record.

Customer relationship management.

EDUCATION

Chartered Institute Of Management (CIM UK) - 2014

Chartered Institute of Personnel Management - in view

UNIVERSITY OF NIGERIA NSUKKA: Bachelor of Science in Business Administration 2003-2007(2.1)(UNN)National Diploma in Religion (merit) 2000-2003

Girls Secondary School Amaenyi Awka 1992 – 1998

First School Leaving Certificate (FSLC) 1986 – 1991

PERSONAL DETAIL

Date of Birth: July 12, 1984

Sex: Female

State of Origin: Enugu

L.G.A Awgu

Skills: .

In-dept. industry knowledge with capabilities of working with the customers.

Proficient in the use of Microsoft Word, Excel etc

Proficient in the use of Finance Banking Software and Equinox.

Sales and marketing skills.

Internet Uses Tact and diplomacy in dealing with both customers and employees

Strong organizational skills

Good communication skills

Professional Interest:

Customer Service experience

Excellent Typing Skills

Deposit Bank experience preferred

Vast knowledge of computer usage

Personal Information:

Honesty, Reliable, Friendly. etc

Referees:

If Required

Contact this candidate