Project Manager Management

PRABIR KUMAR BOSE

E-Mail: acy43c@r.postjobfree.com

Mobile: +91-703*******, +91-706*******

IT SERVICE MANAGER / PROJECT MANAGER: 16+ years’ experience

IT Service Management Software QA & Testing

Senior IT Leader, who can capitalize on enterprise level technologies for improving the efficiency of operations, driving increased implementation of shared services for the organization.

PROFILE SUMMARY

IT Service Management

Project Management

Quality Assurance

Software Testing

Application Support

Release Management

Test Automation

Product Lifecycle Mgmt.

Vendor Management

Application Development

PMP, ITIL v3 and ISTQB Certified; with proficiency in defining and implementing the Key Performance Indicators (KPIs) within the organization; executing the assignments of off-site testing resources, Legacy Data Migration as required for software applications in Manufacturing Industry and Insurance domains

Acted as an ITIL Practice Leader for promoting process awareness and understanding knowledge transfer; designing disaster recovery plans and implementing Remedy Tool (BMC)

Successful in performing manual testing on all applications from the earliest opportunity with rigor and precision and before any application goes live with a client while taking ownership for system test activities and managing unit and integration testing with hands on experience in Testing of PLM environment

Proficient in delivering IT Services Management (ITSM) and Application Support, Teamcenter Application, Organizational Transformation solutions based on ITIL best practices that focus on the people, process, technology

Possess rich experience in supporting Teamcenter, Teamcenter Enterprise, Allianz Business Solutions and Visual Basic including Teamcenter Multisite, Teamcenter Administration, BMIDE Change and Installation

NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER

Received most prestigious award of SQS ‘Going for Gold’ for team in delivering most complex TI Automotive Test Automation of Teamcenter integration with multiple CAD application using Industrialization approach.

Got appreciation by SQS for introducing package to support customers in identifying appropriate Teamcenter release and its dependencies for future release

Certified from Siemens for Teamcenter U/A Installation, Administration and NX Integration

Worked as Project Leader in Boeing Technology Insertion Project and improved the CSI from 67% to 100%; received appreciation and award for the same

Appreciated by Ford Motor Company for

odedication and hard work in P2 deployment

oresolving performance issues in C3PNG program

WORK EXPERIENCE

Since Jul’15 – Till date: SQS, Pune as Project Manager

Mar’15 – Jun’15: Peopletech Group, Hyderabad as Project Manager

Sep’03 – Feb’15: Tata Consultancy Services, Pune as Associate Consultant

Responsibilities:

Spearheading tasks within the capacity of Service Manager for conducting whole contracts evaluation basis all KPI’s and PI’s and reviewing the uncertainty on contractual KPI’s/ penalty and under pinning contracts

Monitoring testing activities to ensure the quality and functionality of assigned systems; ensuring timely and accurate test communication with other stakeholders throughout the project life-cycle

Determining operational feasibility by defining the problem, analysing requirements, and assessing proposed solutions

Developing ITIL Process Policies and Procedure Development and procedures as per environment; coordinated the Staffing Ramp up (internal & external)

Working with projects of various lengths and complexity, and achieving proficiency in exhaustive manual testing; consistently delivered high quality of work

Defining, developing and implementing new business, engineering and operational processes and procedures based on an in depth analysis of the business needs and an assessment of service delivery gaps, in accordance with ITIL/ITSM framework/ best practices and standards

Documenting test efforts using flowcharts, layouts, diagrams, charts, code comments and clear code

Preparing and installing solutions by determining and designing system specifications, standards, and programming; improving operations by conducting systems analysis

Providing information related to software bugs and defects by collecting, analyzing, and summarizing development & service issues

Analysing business requirements, drivers and IT resource consumption across multiple platforms and developing a macro level capacity planning methodology

Creating comprehensive software testing plans that included resource requirements, schedule assumptions, and scope based on inputs from Development, and System Test Management which included coordinating test plans across multiple test organizations and facilities

Following service management life cycle right from the ticket logging, severity categorization record, classifying and supporting, investigating and diagnosing, resolving and recovering, closing the incident till RCA and Problem Management logging, if applicable according to ITIL framework and business requirement

Delivering reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization

Developing communication plans within teams across each organizational unit/sub-unit as well as documenting the transition acceptance criteria

Implementing a multi-tier test strategy which includes end-to-end functional, regression and performance tests

Developing improved Quality Assurance (QA) procedures and providing Quality Assurance (QA) management with quality improvement proposals using defect trend data and root cause analyses

Highlights:

Spearheaded planning & budgeting of IT Service Management, Application Support, control of operational and capital costs, technology implementation, transition and service delivery; lead a team of 90+ technical and operation personnel and over 10 vendors (across IT & Operations)

Owned the defect tracking process; reduced the number incidents on the live platform from 19 to 1 through appropriate defect management process.

Ramped up incident Service Level Agreement (SLA) adherence from 66 % to 16 % through daily reviews; improved recovery times for complex incidents; improving problem management processes.

Introduced Regression Control Board to streamline the regression testing process which reduced risk of missing any business critical scenarios resulting in robust regression testing process

Was member of ‘Ford Change Approval Board’ for global monitoring, maintenance & operations for vast spread PLM Applications & IT infrastructure

PREVIOUS EXPERIENCE

Jan’03 – Aug’03: Mahindra Consulting Limited, Mumbai as Software Engineer

Feb’02 – Jan’03: d2 Technologies, Bhopal as Software Developer

Nov’99 – Jun’01: SAR Softech Pvt. Ltd., New Delhi as CAD/GIS Engineer

CERTIFICATIONS

ISTQB Foundation Level Certification in 2015

Certified by Siemens for Teamcenter U/A Installation, Administration and NX Integration in 2015

Project Management Professional (PMP) in 2013

ITIL v3 Certification in 2010

EDUCATION

2002

Diploma in Advanced Computing from CDAC, Pune

1999

Bachelor of Engineering from Rani Durgawati Vishwavidyalaya, Jabalpur, Madhya Pradesh

PERSONAL DETAILS

Date of Birth: 01/06/1976

Languages Known: English, Hindi & Bengali

Address: Hinjawadi Ph-3, Pune, Maharashtra

Please refer to the annexure for the project details

ANNEXURE

At SQS India

Client: Ford Motor Company, Apple Inc., TI Automotive and Allianz Benalux

Title: PLM Test Automation and Manual Testing, Insurance

Period: Jul’15 – Till Date

Role: QA Manager/Project Manager

Team Size: 91

Responsibilities:

Worked as QA Manager/Project Manager for implementation of test automation, regression and non-functional testing projects

Tracked project progress (e.g. dashboards, risks/issues) and communicated with customer and management as appropriate

Assisted in the development and implementation of business continuity and service recovery plans and activities

Implemented continuous effort to improve testing & delivery, streamlined work processes, and worked cooperatively to provide quality seamless customer service

Developed and maintained standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services and worked as Teamcenter SME

The Project(s):

Ford Motor Company – Test Automation using HP UFT, Performance Testing using Load Runner and Manual Testing.

Apple Inc. –Completed Apple Test Automation POC project for Automating Teamcenter & NX Test Cases. Next phase is in progress.

TI Automotive –completed PLM Automation Phase-1 for TI Automotive and then bagged 4 additional projects (including a long term support project to setup TI Automotive Test CoE) worth approx. 260K USD.

Allianz Benalux – Long term testing support for regression, automated and non-functional testing of AzBNL application. This was a global insurance application for Allianz Benalux.

Software: Teamcenter 9.1, Teamcenter 10.1, HP ALM 10, HP UFT 12.51, Load Runner, CATIA Manager(TCIC), NX Manager, Inventor, Solidworks, AutoCAD, ProE, TOSCA 9

At Peopletech Group

Title: Training PeopleTech Resources in Teamcenter.

Software: Teamcenter 10.1

At Tata Consultancy Services

Client: Jaguar Landrover

Title: JLR Amsterdam Project PD-IT Support

Period: Jul’13 – Feb’15

Role: Project Leader/Technical Lead

Description: Jaguar Landrover used PLM suite of products inherited from Ford Motor Company during their separation from Ford in 2008, Teamcenter Engineering 2007 and many other legacy applications to realize the cost & time to market benefits and to streamline their "global operations". As part of this project, TCS provided BAU application support for Amsterdam Program.

Software: Teamcenter 2007, Vismockup, Digital Buck, TcBuck, ICM (Integrated Clash Management) and Dimensional Data Measurement System (DDMS), BMC Remedy

Client: Ford Motor Company

Title: Ford C3P Production Support Onsite

Period: Jul’06 – Jun’13

Role: Project Leader/Service Manager

Responsibilities:

Worked on dual role as a Project Leader for Tata Consultancy Services and Service Manager for Ford C3PNG Production Support team at client location Detroit, USA

As Service Manager:

Conducted root-cause for major/critical incidents, and resolved workarounds, suggestions and improvements to mitigate future incidents by following ITIL methods of Incident Management, Problem Management and Even Management

Lead applications/systems monitoring for capturing potential issues (alerts, performance) before they occur, in accordance with monitoring & maintenance procedures

Ensured all service acceptance and operational deliverables were successfully developed and delivered

Attended service operational reviews, ensured SLA and other data/information was provided to assist with such reviews; managed releases and worked as member of ‘Ford Change Approval Board’.

As a Project Leader:

Processed the project billing and budget management for the relationship and coordinated with TCS higher management and other TCS teams in US for new projects, proposal and contract negotiations

Description: TCS provided implementation and maintenance support to Ford PDM program, called C3P – Computer Aided Design (CAD)/Computer Aided Manufacturing (CAM)/Computer Aided Engineering (CAE) & Product Information Management (PIM). Next Generation solution of this PIM system was designed and developed at Ford and it has assigned Tata Consultancy Services (TCS) to provide consultation and Production support for applications developed using Teamcenter Enterprise and Teamcenter Engineering technologies.

Software:Teamcenter Engineering 2007, IMI2 (Classic to NG Migration), NGTDM Import/Export, CATIA Manager, Metaphase 3.1, Vismockup, Digital Buck, TcBuck, ICM (Integrated Clash Management), NG UAMS (Next Generation User Access Management System), Classic UAMS, CCAS, VITAL Interface, VSEM(TCe 8), FSMS (TCe 8), MRS(Metrics Repository System), HP Sitescope monitoring tool and BMC Remedy.

At Tata Consultancy Services

Client: Boeing Commercial Airplanes

Title: Boeing Technology Insertion Offshore

Period: Sep’03 – Jun’06

Role: Project Leader

Languages: MODeL

Software: Rational Clearcase v6.0, X-Runner, WinRunner, Metaphase 3.2,Teamcenter 3.1, Teamcenter 5.0, Oracle 8i, Oracle 9i

At Mahindra Consulting Ltd.

Client: Mahindra Automotive Division

Title: IDAM

Period: Jan’03 – Aug’03

Position : Software Engineer

Hardware: IBM Server, DELL Server, IBM PC

Operating System: IRIX, HP Unix, Windows NT

Languages: MODeL, Visual Basic 6.0, C, C++

Software: Metaphase 3.2

At d2 Technologies

Client: Ms. Bend Joints Pvt. Ltd.

Title: Piping System

Period: Feb’02 –Jan’03

Position : Software Developer

Languages: Visual Basic 6.0, Auto LISP

Software: Crystal Report 8.0

At SAR Softech Pvt. Ltd.

Client Name: Some US client

Title: GIS Mapping

Period: Nov’99 – Jan’01

Position: CAD/GIS Engineer

Software: Architectural & Engineering Series

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