Geri Duncan

**** ********* ******, ****** ****, Colorado 80109 ● Cell: 303-***-****

acy42x@r.postjobfree.com

OVERVIEW:

Experienced, results-driven office manager with more than 10 years of experience in procurement, office operations and procedures, customer service, correspondence and document management. Proven experience in vendor relations, customer relationship management and quality assurance leveraging creative problem solving, employee engagement and communication skills.

PROFESSIONAL EXPERIENCE:

Administrative Assistant, Specialty Appliance Inc., 2016 to current

Serves as Interim-Office Manager when Office Manager is out of the office.

Submits regular updates on accounts receivables to controller.

Researches and gathers data for Accounts Receivable reports as requested.

Monitors Purchase Invoicing completed by weekend receptionists, preparing payments of purchase invoices as needed.

Responsible for all accounts payable and receivable reconciliation for Colorado-based retailer with $40 million in annual sales.

Oversees showroom customer relations and ensure procurement integrity and accuracy of invoices, accounts and financed payments.

Manage showroom switchboard and serve as primary customer contact.

Manage and produce customer, vendor and sales-related communications

Research, analyze data submit updates for Accounts Receivable reports.

Monitor and prepare payment for purchase invoicing.

Manage timely and within budget expense report reconciliation for 32 sales staff

Responsible for obtaining approval of expense invoices form appropriate parties and entering

Invoices and expenses into Whirlwind using appropriate GL and locations.

Procurement Supervisor, Catholic Health Initiatives, 2012–2015

Managed staff of 18 procurement buyers and managed all aspects of supply procurement for the nation’s third-largest nonprofit health system, operating in 19 states and comprised of 102 hospitals.

Oversaw processing, timeliness and accuracy of more than 55,000 purchase orders per month

with a department service level of % 98.4

Oversaw in-bound and outbound call triage with an average of 4800 calls inbound, an average of 6000 calls outbound (for what time period), with an average handle time of 4.55 minutes per inbound call and 5.08 minutes per outbound call

Managed daily dashboards ensuring accurate & timely equipment procurement for 102

hospitals.

Directly supervised, trained, scheduled and conducted performance planning and monthly

reviews of 18 staff with the use of Taleo and Lawson

Managed vendor and facility relations including communications on business changes and

pricing, inventory.

Oversaw ongoing development of business practices and policies

Purchasing and Customer Service Manager, HealthOne Supply Chain, 2009– 2012

Managed the daily operations and staff of 15 for purchasing and customer service departments for the largest hospital system in the Denver Metro area, comprised of 10,000 employees and eight hospitals.

Oversaw transactions processing for all purchasing of supplies/services, equipment, and office products for 9 local facilities

Facilitated development and maintenance of policies, procedures, goals and objectives which led to cost savings and a positive workforce.

Ensured accurate and timely processes for all orders

Maintained a high degree of communication, cooperation & coordination regarding purchases with departments

Established and maintained long-term stakeholder relationships, building trust and respect by

consistently exceeding expectations

Identified and sourced viable substitute products to minimize the impact of backorders to our

facilities

Processed invoice corrections and price discrepancies to provide expedited resolution to vendors

Reviewed weekly expense reports to ensure accuracy

Office Manager, Specialty Appliance Inc., 2007-2008

Responsible for all accounts payable and receivable reconciliation for Colorado-based retailer with $ 40 million in annual sales. Organized office operations and personnel processes including payroll, benefits and office procedures.

Created all Purchase Orders and payments including credits for buyers and vendors

Reconciled POs to invoices

Developed and controlled vendor correspondence and communication

Tracked pricing and inventory for accuracy, including Net 30, 60 and 360 day accounts for over 200 vendors

Created and distributed 401K packages and investment reports including assembly of insurance packages

Maintained all employee payroll records and tracked employee benefits

Managed incoming and outgoing accounts payable records

EDUCATION

Metropolitan State College, Colorado State University, Bear Creek High School Graduate

Excellent References Available

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