EFRAIN OSPINA

*** ********** ***, ********, ** **315

Cell:910-***-**** acy3zx@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive Network Technician focused on cultivating positive and productive

relationships both internally and externally. Excellent customer service, sales and product

support abilities, and innovative trouble shooter.

SKILLS

Bilingual

High quality customer service

Quick mastery of new technologies and equipment with minimal instruction

Over 16 years of computer upgrade and repair experience

Attention to details

Strong communication skills

Driven to work diligently until a satisfactory outcome is found

Knowledgeable in the usage of Microsoft Office, Access, Visio, VMware

Experience with the installation and maintenance of SOHO and Enterprise LAN and WAN Networks

Service and support for Linux, Apple Windows client and server based operating systems

Innovative thinker and problem solver

Efficient, productive worker in an

individual or team setting

EDUCATION

Associate of Applied Science Networking Technology

Sandhills Community College

Pinehurst, NC 28374 2016

Graduated cum laude

Networking Technology Award

Member of Computer Club and Habitat for Humanity

Coursework: in Computer Upgrade and Repair, Routing Basics, Routing and Switching, Operating Systems Concepts, Linux/ UNIX Single User, Windows Single User, Windows Administration I, and Database Concepts.

MICROWAVE SYSTEMS OPERATOR MAINTAINER COURSE

U.S. Army

Fort Gordon, GA 2001

WORK HISTORY

PERFORMANCE FIBERS

Spindraw Operator / Stringer New Hill, NC 27562 July 2010 - November 2014

Ensure efficient operation and routine maintenance of production machinery.

Troubleshoot and immediately correct any problems that would impact runtime in a negative manner.

Cut shift downtime by half, leading to development of operating procedures that reduced downtime across all shifts.

POS TECHNOLOGY INC

Service Technician Morrisville, NC 27560 May 2007 - September 2009

Install point of sales equipment and related computer and networking equipment.

Specialized in diffusing high stress situations with unhappy clients.

Repair and upgrade networking, CCTV and computer hardware, software, and virus removal.

Responsible for new product and service roll outs, and customize projects.

Sole Installer and service technician at the request of several top level customers.

ERMCO OF FLORIDA

1st Year Electrical Apprentice Orlando, FL 32830 June 2006 - May 2007

Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.

Owned and addressed client needs and product issues from inception to resolution.

Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.

BRIGHT HOUSE NETWORKS

Service Technician Level II Ocoee, FL 34761 May 2005 - June 2006

Service commercial and residential cable television and internet services for VIP customers.

Troubleshoot and resolve basic issues for Level III Technicians.

Provide onsite and remote support for Level I Technicians.

U.S. ARMY

Microwave System Operator/ Maintainer Fort Bragg, NC July 2000 – January 2003

Maintained and repaired microwave communication systems, antennas and support equipment.

Operated precision measuring instruments and electrical and electronic testing devices.

Ensured proper operation of secured and unsecured data and voice networks.

Designed and implemented networks in collaboration with project engineers.

Responsible for the temporary operation of LAN while in a field environment.

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