KURT C. SCHULZE Automobile, Light & Medium Truck and RV Service Management

**** *. *** **, ******* Green, Ohio 43402 419-***-**** acy3zq@r.postjobfree.com Highly Qualified Vehicle Service Operations Manager with a lifetime of experience; hands-on management style; and highly effective employee, technical, and interpersonal skills. Background includes: P&L financial; process analysis; multi-media marketing; fleet, warranty and vendor administration; union shop management; practiced training facilitator; express service systems; familiarity with multiple brand and vehicle types; hands-on technical, diagnostic and repair experience. PROFESSIONAL HISTORY

Fixed Operations Consultant (2015 – Present) Fixed Performance Inc. Huron, OH Business consultant (independent contractor LLC). Counsel, train and coach new vehicle dealership managers and their teams on business practices with the goal to improve parts, service and body shop profitability and boost customer retention through enhanced customer care, service drive, repair shop and parts department processes.

Service Manager (2005 – 2015) Taylor KIA Toledo, OH Oversee all fiscal and daily activities of service department including prep, recon, rental and off-site detail shop. Supervise and support 30 team members servicing 1300 autos and light trucks monthly. Service Manager (2001 – 2005) Kistler Ford Toledo, OH Oversee all fiscal and daily activities of service department including, prep, recon and rentals. Supervise and support 28 union and non-union team members servicing 1250 autos, light and medium duty trucks, conversion vans, RVs, limousines, and commercial fleet vans monthly. Service Director (1998 – 2001) Southside Lincoln Mercury Maumee, OH Oversee all fiscal activities of service, parts and body shop departments. Manage the service department daily. Coach and assist Parts and Body Shop managers. Support 20 fixed ops team members servicing 650 autos, municipal police cars, limousines and light trucks monthly. Service Director (1997 – 1998) Ed Schmidt Pontiac/GMC/Jeep/Volvo/VW/Saab Perrysburg, OH Oversee all fiscal activities of service department. Assist Service, Express Lube and Recon/detail managers with their monthly, weekly or personnel responsibilities. Facilitate manufacturer‘s monthly advisor and tech training. Coach and support 45 team members and managers that service 2000 autos, light and medium duty trucks, conversion vans, RVs, and commercial fleet vans monthly. Group Service Director (1994 – 1997) Hahn Automotive Group Pontiac, MI Oversee all fiscal activities of the service operations of the Hahn Automotive 3 dealer group (Quality Pontiac, Auburn Pontiac and Village Jeep). Perform tri-weekly travel rotation to meet, train and coach the managers and teams servicing 1650 autos and light trucks monthly. Stand in as needed. Service Manager (1989 – 1994) Quality Pontiac (Hahn Auto Group) Pontiac, MI Oversee all fiscal, monthly and daily activities of service, rental and detail departments. Supervise 20 team members servicing 750 autos and light trucks monthly. Administer State Smog test station. KURT C. SCHULZE Automobile, Light & Medium Truck and RV Service Management 1056 W. Poe Rd, Bowling Green, Ohio 43402 419-***-**** acy3zq@r.postjobfree.com Assistant Service Manager (1985 – 1989) Randy Hosler Pontiac Clarkston, MI Supervise weekly and daily activities of the service drive and detail shop with 15 team members that service 600 autos and light trucks monthly. Coordinate monthly tech training. Provide the technicians with technical, diagnostic and quality control assistance as needed. Administer State Smog testing station.

Service & Parts Manager (1983 – 1985) Rosenau Toyota Subaru Flint, MI Supervise monthly, weekly and daily activities of service and parts departments with 7 team members that service 300 autos and SUVs monthly. Perform service advisor, dispatch and cashier duties daily. Prepare and submit bi-weekly paper warranty claims. Working Shop Foreman (1980 – 1983) Burton Automotive Service (Div. Burton Auto Parts) Flint, MI Supervise weekly and daily activities of the repair and radiator shops. Perform write-up, dispatch, diagnosis, parts acquisition and invoicing for 5 general and heavy repair technicians, plus 1 radiator rebuilder. Perform bumper to bumper service and repair on autos, light & medium duty trucks and RVs. Complete performance upgrades to automobile and light truck engines and suspensions. Porter/Technician (1971 – 1980) Burton Automatic Transmission (Div. Burton Auto Parts) Flint, MI Certified Auto Tech (1974 – 1980) Diagnose and repair engines, transmissions and other drive train components on all makes and models. Complete performance upgrades on automobile and light truck engines, transmissions and suspension. Invoice and cash out customers. Porter/Apprentice Tech (1971 – 1973 part time and summers) Tech apprentice: R&R, disassemble and prepare automatic transmission, differential and engine components for overhaul and assembly.

Porter: maintain shop, tools and equipment. Stand in for salvage yard, machine shop or new parts department when needed.

AFFILIATIONS:

Member, KIA Motors America National Service Advisory Forum (2009 – 2012)

Member, Owens Community College Auto Program Curriculum Advisory Committee (2000 – 2005)

Member, Oakland Vocational Education Automotive Curriculum Advisory Committee (1991 – 1997)

Sponsor, On The Job Auto Technician Mentor Program, Toledo Public Schools (2007– 2014)

Sponsor, General Motors ASSET Technician Training Programs (2005 – 2014)

Sponsor, On The Job Auto Technician Training Program Owens Community College (2001 – 2013)

Sponsor, Ford Motor ASEP Technician Training Programs (2001 – 2005)

Judge, Ford Motor Company AAA Student Auto Skills Competition (2003 – 2004)

President, Northwest Ohio Ford Dealers Parts & Service Managers Club (2001 – 2005)

President, Pontiac Dealers Detroit Zone Parts & Service Managers Club (1992 – 1997)

Member, GM Corporate Development Team: Service Vehicle Flow Barrier Removal Process (1998)

Certified Automotive Technician, State of Michigan (1972 – 1998)

Certified Automotive Technician, National Institute for Automotive Service Excellence (1974 – 2005)