Customer Service Mechanical

Basil Maloba Ong’eti

Mombasa, Kenya

acy3yd@r.postjobfree.com +254-***-******

Personal Details:

Born 1987 Kenyan

Male Married

Fluent in English, Kiswahili, and Luhya

Qualifications Profile

Goal-driven Mechanic with 6+ years of success delivering efficient, comprehensive heavy equipment, light equipment, and vehicle repair services.

Expert diagnostician with outstanding problem-solving skills, able to quickly determine best courses of action to ensure cost-effective repairs.

Technically proficient in the maintenance of all essential mechanical systems, including engines, transmissions, steering, suspension, and hydraulics.

Analytical strategist with top-tier organizational abilities, highly-skilled at the management of supply and component inventories.

Articulate, multilingual communicator with exceptional customer service skills, adept at forging strong partnerships with clients, peers, and senior leadership.

Well-versed in the use of essential computer systems and tools, including pneumatic tools, technical manuals, and inventory databases.

Professional Experience

RA International, Somalia

Mechanic, 2016 Present

Leverage mechanical expertise to support day-to-day efforts of the United Nations Support Office of ANISOM (UNSOA) in Somalia. Utilize advanced problem-solving and analysis skills to diagnose mechanical problems in a wide range of heavy equipment, including graders, bulldozers, forklifts, backhoes, and trucks. Test electronic components and develop strategic plans of action to restore equipment operation.

Ensured strict compliance with all governing regulations by updating service logs, checklists, and vehicle records.

Enhanced operational efficiency by proactively conducting numerous equipment inspections and repairs.

Essential to the development of a professional work environment, as well as the on-time completion of numerous key equipment repair projects.

Toyo Construction Company Limited, Mombasa, Kenya

Mechanic, 2013 2016

Facilitated efficient operations within fast-paced, high-volume workshop environment specializing in the maintenance of heavy equipment, such as cranes, excavators, wheel loaders, and hydraulic vibrators. Conducted a wide range of maintenance and repair services, including engine and transmission assembly, wheel alignment, and cylinder replacement. Prepared reports and daily logs to ensure compliant, efficient operations.

Professional Experience, Continued

Toyo Construction Company, Continued

Mechanic, Continued

Handpicked to complete special welding projects due to exceptional performance and demonstrated expertise.

Instrumental in team attainment of accident-free workplace; enforced strict compliance with all safety regulations.

Appointed to oversee inventory operations, from the sourcing of replacement components to stock organization.

Trained and mentored junior employees and apprentices, resulting in the team-wide development of advanced mechanical skills.

Kengen Kipevu, Mombasa, Kenya

Technical Apprentice, 2011 2012

Supported successful plant operations through the delivery of a variety of diesel engine (MAN) maintenance and repair services. Utilized checklists and technical manuals to troubleshoot and diagnose mechanical issues, as well as to implement sustainable, cost-effective solutions. Gained valuable experience with a wide array of tools, including micrometers, callipers, and thickness gauges, as well as mechanical components, such as pistons, rods, gears, carburettors, generators, and pumps.

Demonstrated exceptional teamwork and communication skills working with a culturally diverse team and reporting to a range of management personnel.

Commended for going above-and-beyond to gain technical expertise and develop professional skills throughout apprenticeship.

Civicon Kenya Limited, Mombasa, Kenya

Technical Apprentice, Auto-Electrical, 2010

Worked in tandem with experienced electrical team to conduct tests of vehicular electrical systems in order to diagnose and repair operational issues. Delivered troubleshooting and repair services relating to alternators, generators, starters, ignitions, and air conditioning systems. Prioritized daily workload in order to remain in alignment with strict timelines and budgetary constraints. Updated and maintained daily work logs and maintenance records, and provided exceptional customer service.

Gained hands-on experience in the installation and repair of electrical equipment, including ignitions, lighting, and safety control systems.

Educational Background

Diploma in Automotive Engineering, 2011

Mombasa Polytechnic University College – Mombasa, Kenya

BCEI Licensure, 2013

AA Driving School – Mombasa, Kenya

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