Human Resource Administrative Assistant

TERRITA MADDEN

**** ********* **** **********, ** 22191 *********@**.*** 803-***-****

Recent Human Resource graduate with 3 years of benefits and payroll experience, coupled with relationship and office management

SUMMARY OF QUALIFICATIONS

BBA in Business Administration and Human Resource Management

3 years of benefits and payroll experience, including working with insurance companies and processing payroll on CYSM system for 20 employees

Office management experience, including supervising staff and maintaining bookkeeping

Dynamic communication and personality abilities providing more personal interactions with clients

Comfortable handling sensitive and confidential information in client or employee files

Exceptional analytical and problem solving skills; ability to assess ambiguous conditions and delivering high quality results

Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint and Access

EDUCATION AND TRAINING

MSHR-Master of Science in Human Resource Management/Org and Human Resource Development August, 2015

STRAYER UNIVERSITY

GPA: 3.6

BBA-Business Administration/Human Resource Management October, 2008

STRAYER UNIVERSITY

GPA: 3.5 Columbia, SC

SELECTED ACADEMIC TRAINING/PROJECTS

Training: Payroll, CYSM software, Initial Payroll Operator and MS Word

Project: Created Tee Time Crocheting website

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT July 2004 – December 2007

FT. JACKSON MILITARY BASE Columbia, SC

US Army base established and named in July of 1917

Processed payroll for 20 employees on the CYSM system, ensuring all information was accurate and processed on time

Processed benefit information for employees, including leave (annual, sick, overtime and administrative), hiring and terminations in accordance with federal regulations

Created filing system for the Youth Service of all children which included all pertinent paperwork for each child, including sensitive and confidential information

Provides confidential counseling to students, including assistance with the registration process, answering questions and discussing class schedules

ADMINISTRATIVE ASSISTANT October 2003 – July 2004

FT. JACKSON CHILD DEVELOPMENT CENTER Columbia, SC

Child development center, located on Ft. Jackson Army base that provides quality child development options for children on the base

Maintain the bookkeeping of payments from military and civilian customers twice a month, processing payments through computer system and keeping receipts for records

Answers human resource related questions that arose from the customers, independently answering questions or researching the answers to assist them

Managed relationships with parents by answering questions in regard to the care of their children, maintaining professionalism and discretion

Greeted customers in a courteous, professional manner both in person and on the telephone, assessed their needs, listened attentively and clarified their immediate concerns

Audited and balanced funds daily, preparing deposits and sending deposits with assistance from manager at bank drop off box at night

OFFICE MANAGER January 1999 – May 2000

DR. WILLIE MILLER FAMILY DENTISTRY Hopkins, SC

Small family dental office with two dentists and 4 staff members

Worked with insurance companies to file claims on paper and electronically, calling when needed to verify coverage, payment and co-pay

Supervised, one employee, answering any questions that arose and being available to answer any questions to assist the patients

Stored and filed all patient records, including updated reports and newly created patient files, ensuring all paperwork was current and accurate

Ordered office supplies required to run the office efficiently, ensuring the total was within budget and approved by the dentist

Used automated data processing system to accomplish clerical, statistical and data entry tasks, adding time in when needed or accepting walk in patients when available

TEMPORARY AND SEASONAL EXPERIENCE

Data Entry, Carolina First Bank, Lexington, SC, October 2009-January 2010

Secretary, City of Columbia, Columbia, SC, December 2001-May 2002

Secretary, Consumer Affairs, Columbia, SC, February 2001-October 2001

Mail Clerk (seasonal), US Post Office, Columbia, SC, October 2000-January 2001

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