Administrative Assistant
Resume:
LiAn Davis Chapman
****************@*****.***
http://www.linkedin.com/in/LiAnDavisChapman
Summary: Experienced Administrative Coordinator professional with project synchronization and management level backgrounds who excels in fast paced environments in various industries: Engineering, Environmental, Healthcare, Insurance, Technology and Telecommunications. Positions held supported multiple levels from Co-Workers & Project Managers to Executives & Presidents. Maintain strong organizational and interpersonal aptitude with ability to effectively communicate with all tiers within an organization, collaborator with a proactive attitude and strength in details, consistently taking initiative to resolve problems and complete assignments timely, recognized as an effective relationship builder with employees, vendors and clients as well as consistently manages highly sensitive corporate information and works well under pressure.
Customer Service: face-2-face Project Coordinator Resolve Issues Team Player
Positive Attitude Time Management Build Relationships Multi-tasking
EDUCATION
Computer Information Systems; senior status; Georgia State University; Atlanta, Georgia
Information Systems; DeKalb Community College: Dean’s List; Dunwoody, Georgia
Core Curriculum; West Georgia University; Carrollton, Georgia
COMPUTER EXPERIENCE
Accounting: Apptricity, CAPs, ePayables, OneSRM, SAP, SRM7; Expense Processing: Concur, ExpenseNet, EZ-X; Project Analysis: Siterra, Oracle; Orders: EPIC, OneSRM, Self Service, SharePoint; Set-up New Users: ITO Service Activation; Technical Tickets: CTS Request, SRM Response Center, OneSRM & IT Helpdesk; Virtual Filing Database: Chapoo, FileNet Other Software: Adobe Acrobat, Adobe Photoshop, Google Docs & Mail, Office Communicator, Taleo; MS Office: Outlook, Word, Excel, PowerPoint; Previous use: PeopleSoft, MS: Access, Visio & Project
PROFESSIONAL EXPERIENCE
SIEMENS November 2016 – Feb 2017
Administrative Assistant III: CONTRACT Position
Supporting Vice President Business Unit Lead, Department Managers and Direct Reports [50]
Create purchase reqs utilizing SAP/OneSRM; data entry; follow-up/tracking; research/resolve issues; handle complex process; utilized org charts
Maintain office supplies, research and order specialty items as well as traditional office supplies, business cards, hardware & promo-wear: 1SRM
Project Coordination; Customer Service; fluid priorities; minimize turnaround time; build relationship w/ every client; exceed expectations
Manage multiple Outlook 2010 calendars, monitor schedules, book conference rooms, collaborate with admin team and catering [on & off-site]
Orchestrate intricate Domestic & International Travel: airfare, destination research, ground transportation, hotel, itinerary & meeting agendas
Administrative Assistant May 2016 – November 2016
Alpharetta, GA
Personal Job Search
Project Coordination with multi-level research & result-driven tasks which discovered next steps in career
Transition Management with Lee Hecht Harrison resources: classes, coach meetings, webinars & workshops
Data Entry, explored companies, tracked submitted applications and followed-up with recruiters/contacts
Networked and built relationships via introductions, phone calls, on-line and face-to-face with follow-up
Calendar management, e-mail organization, resumes revisions and customized cover letters & thank-you letters
Weekly Reported to Georgia Department of Labor to certify and enter minimum of three new job contacts
SOLVAY October 2014 – April 2016
Administrative Assistant
Supported Department Manager and Engineer Team [20]
Provided comprehensive administrative support: on-boarding, customer service, calendar management, booked conference rooms & catering
Assisted with project finances: created purchase orders in SRM7, tracked invoices in SAP, designed spreadsheet for status & researched issues
Project Coordination; instrumental in time reporting upgrade: system matter expert, data entry, liaison w/ corporate accounting, tested/trained
Accomplished various monthly reports: department expenses, time reports, billable hours, safety hours, tracked labor/expenses for contractors
Managed team expansion; researched & resolved issues; documented procedures for admin duties, verified, trained with monthly refresher
Developed and maintained business relationships: Accounting, Building Maintenance, Catering, Clients, HR, Info Technology & Safety departments
ERICSSON May-September 2014
Senior Administrative Assistant: CONTRACT Position
Supported Site Acquisition Project Manager III, Site Acquisition Managers and Project site construction workers [30]
Processed bid request [RFP] cycle: created quotes, submitted to vendor, addressed feedback, confirmed check payment & handled PO audits
Project Coordination; improved current procedures, investigated & resolved PO issues, organized special projects & participated in weekly mtgs
Utilized data entry in Siterra/Continuous to have searched, retrieved & uploaded documents, created weekly status reports & utilized resources
GOODMAN NETWORKS October 2013 - February 2014
Senior Administrative Assistant: CONTRACT Position
Supported Site Acquisition Manager and Site Acquisition Team [10]
Developed procedure documentation, improved current processes, trained, analytically solved problems and used data entry requests for proposals [RFP]
Tracked over 200 project sites for needed documentation, data entry, crossed-referenced several applications, searched for information & upload files
Customer service, built relationships, received/processed check requests, tracked and confirmed payment, researched and solved problems timely
AT&T MOBILITY May 2012 - May 2013
Senior Administrative Assistant: New Distribution
Supported 2 AVPs and 7 Directors and provided guidance to all direct reports for Marketing/Sales Operations [50]
Project Coordination: instrumental to improved NDA process, distribution & handled inquiries; client support, fluid priorities, researched/solved issues
Maintained various calendars, arranged meetings, peripherals & catering, coordinated invites to participates and documented meeting notes
Orchestrated on-boarding for new employees & contractors: building access, computer, phone set-up, network access, orientation & training
Harmonized space management: new users were added daily, quick turnaround imperative as well as trained on customized applications & policy
Generated pre-approval for travel in Concur process center, booked air, hotel & car via AmEx on-line, AmEx agent or Omega & destination research
Processed accounts payable, expense reports, visa applications [including country research], service awards, invoices in Oracle & weekly reports
Sustained liaison for information tech: maintained asset inventory control and coordinated lease roll process with users & IT representatives
AT&T MOBILITY September 2007 - May 2012
Senior Administrative Assistant and PC Delegate: International, Alliances & Integration
Supported up to 12 Directors and above: Vice Presidents, AVPs, Chief-of-Staff, Directors, Managers, Direct Reports & Executive Admins [50]
Maintained multiple calendars & numerous schedules seamlessly, coordinated meeting space, attendees, bridge #s and complex video calls
Delegated PCs: managed all hardware/software requests for team, tracked technical support/licenses & maintained consistent user interaction
Orchestrated business travel via Concur for directors and above while maintaining & teaching adherence to the AT&T policy & procedures
Processed accounts payable, international expense reports, visa applications, service awards, invoices [Oracle] & reports via data entry
Project Coordination; managed new hire protocol: network access, directed space management, created building access & conducted asset replacements
Synchronized work space requests: handled moves, adds & changes; maintained relationships: admins, info tech, phone support & real estate
Adhered to compliance training documentation of all procedures associated with current team accountability for back-up & training needs
Trained with all infrastructure levels, one-on-one or group training and customized information delivery per user’s needs and knowledge level
AT&T MOBILITY March 2006 - July 2007
Senior Administrative Assistant: Network Services
Supported: 2 - Presidents, 1- Vice -President of Network Operations; provided assistance and guidance to all direct reports [40]
Maintained efficient corporate operating procedures and documented all new processes; comprehensive client support; utilized org charts
Reviewed, edited/published network operations corporate policy letters flawless, reviewed new hire protocol & supervised inventory
Researched, complied and audited weekly reports as well as processed department invoices and expense reports via data entry and tracking
Project Coordination floor plan: maintained accurate cube vacancies; office inventories; prepared weekly summary report; continuous follow-up
BELLSOUTH 2005-2006
Senior Executive Administrator: CONTRACT Position
Supported: “The Big Picture” Project with International & Domestic Resources
Database management: SharePoint (Siebel) & Access; customer support exceeded expectations; built & maintained business relationships
Analyzed and processed daily productivity reports, orchestrated employee badges & processed building security cards / MARTA parking grants
Project Coordination: resource roll-on process, coordinated network id set-up & assisted with software installation; tracked issues to solution
AMERICAN INTERNATIONAL GROUP 2002-2005
Executive Administrative Coordinator
Supported: Vice-President; National Director; Business Development Team (U.S. & Canada)
Inclusive executive administrative support; database management & data entry; customer supported with follow-up and tracked progress
Exceeded expectations: calculated and managed market rates impeccably for vendor database: U.S.A./Canada (200+ representatives)
Coordinated & implemented legal contract, created weekly branch reports and maintained business development status reports
Researched & booked travel, car & hotel arrangements; investigated & resolved issues; documented and tracked various corporate reports
ADDITIONAL RELEVANT EXPERIENCE
DELTA ENVIRONMENTAL CONSULTANTS
Executive Administrator Assistant and Local Area Network (LAN) Manager
Supported: District Directors, Executive Staff & Project Managers
Project manager for transitioned computer operations from DOS to Windows, implemented & performed all district training with asset upgrades
Provided comprehensive administrative support for 50+users, built relationships and attended annual LAN Conference in corporate headquarters
Orchestrated air, car, hotel, events, seminars & ground transportation; maintained work relationships, database management & data entry
Liaison to corporate visitors & weekend planned activities; follow-up; human resources; “improvement committee” member for Atlanta district
NATIONAL DATA CORPORATION
Administrative Coordinator and Technical Support
Supported: District Manager, Department Managers and Call Center [150 users]
Processed daily financial file transfer protocols, customer service with research & follow-up; instrumental to implemented Y2K procedures
Managed numerous databases, data entry, documented and maintained departmental policy and procedures; provided application training
Supported team with daily administration and internal communications for call center; built & maintained work relationships
Participated as extended business offices “action committee member”; maintained department organizational charts
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