AAREL HODGE ***** Bald Eagle Tr. Woodbury, MN ****9

Email: acy3vk@r.postjobfree.com Mobile: 651-***-****

PROFESSIONAL EXPERIENCE

Viggey Properties LLC - St Louis Park, MN January 2017- Present

Call Center Manager

Handle team of 5 call center representatives setting appointments for 6 retail tax filing locations

Monitor and manage multiple inbound and outbound marketing and customer service campaigns

Monitor workforce metrics

Field escalations and complex customer inquiries via call, email

Employment Gap Reason: Relocated to Minnesota to care for my sister's children while she was going through cancer treatment.

Concentrix Inc - Bremerton, WA November 2013 to January 2015

Customer Care Representative

Fielded incoming calls for customer service for Sprint

Consistently scored in top 5% of reps on customer satisfaction surveys

Consistently exceeded sales goals

Beth Brown CPAs - Port Ludlow, WA September 2007 to April 2012

Senior Financial Services Consultant

Contacted, qualified and sold tax services to businesses and individuals

Managed team of data miners collecting sales lead information

Trained incoming sales staff

Managed online presence of firm through social media

Kitsap Real Estate Solutions LLC - Bainbridge Island, WA November 2006 to July 2007

Lead Generator/Assistant Manager

Conducted qualification process for commercial/residential loan candidates

Trained Lead Generators

Developed business model expansion methods

III CPAs - Port Ludlow, WA February 2002 to October 2006

Senior Financial Services Consultant

Contacted, qualified and sold tax services to businesses and individuals

Managed team of data miners collecting sales lead information

Trained incoming sales staff

Managed online presence of firm through social media

SKILLS

Microsoft Office

Macintosh OS

Typing 56 WPM

Experience with autodialing systems

EDUCATION

Olympic High School

High School Diploma

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