Customer Service Representative
Resume:
Autumn L. Merrill
acy3um@r.postjobfree.com
EMPLOYMENT HISTORY
United Federal Credit Union, Niles Corporate, Niles, MI 8/19/2013 to 8/26/2016, Core Collector
Receive payments and post amounts to member’s accounts, locate and monitor overdue accounts, record information of financial status of members and status of collection efforts, locate and notify members of delinquent accounts by mail, telephone, advise members of necessary actions and strategies for debt repayment. If members are going through a financial crisis, offered the Member Assistance Program to get them back on track. Other duties include; answering incoming calls from external and internal customers. Managed and maintain all delinquency goals on a monthly basis on one of the largest queues in department. Sold the most Member Assistance Programs in the department.
Williamson Employment, South Bend, IN
02/2013 to 08/2013 Core Collector
Receive payments and post amounts to member’s accounts, locate and monitor overdue accounts, record information of financial status of members and status of collection efforts, locate and notify members of delinquent accounts by mail, telephone, advise members of necessary actions and strategies for debt repayment. Other duties include; answering incoming calls from external and internal customers. Assisted in developing a procedures manual for the Collections Department for new, incoming employees.
Meijer, INC, South Bend, IN
12/2010 to 5/2013 Cashier/Cash Office
Responsible for quality customer service and balancing cash drawers. Experience in Veribalance and Workflow Software. Receiving, preparing, distributing and collecting cash bags. Reconciliations, cash pickups, daily deposits for a high volume store, and completion of daily paperwork.
Lakeland Athletic Club, Niles, MI
02/2006 to 02/2010 Front Desk Clerk/ Manager
Responsible for accommodating fitness, tennis and racquetball members. Answer phone questions pertaining to membership and court time fees. Perform opening and closing duties, balance cash drawer and train incoming employees. Sent out membership renewal notices. Manage membership monthly payments through ACH and credit cards.
Saint Mary’s School, Niles, MI
08/2004 to 06/2005 Volunteer
Assisted kindergarten teacher with all classroom activities. Provided supervision to 100 children during lunch and recess.
Lincoln Financial Advisors, South Bend, IN
10/2000 to 07/2002 Client Service Representative
Responsible for processing new business, order literature and supplies, manage installation of software for all associates and cross-trained in all areas. Staff support person for 15 financial planners, their staff and another 20 plus brokers. Coordinated educational seminars for financial representatives. EVI- AUDIO Telex Communications, Buchanan, MI
03/1999 to 05/2000 Purchasing Assistant
Responsible for expediting late orders, managing vendor service inventory and answering phone questions regarding shipment dates. Coordinated weekly vendor shipping logs. Interacted with manufacturing management and shop personnel. First of America, Kalamazoo, MI
05/1995 to 10/1998 Operations Clerk
Responsible for answering questions pertaining to Certificate of Deposits and Individual Retirement Accounts. Dealer Draft processing with Consumer Loan Department. Answered phone questions regarding research and legal documents. Assisted in developing a procedures manual for all new employees. Publix Supermarkets, Nokomis, FL
10/1985 to 08/1991 Cashier
Responsible for providing quality customer service, balance cash drawers and trained incoming employees. Assisted in “cracking down” the sale of alcohol to minors. Assisted in the grand opening of new stores.
EDUCATION
Associate's Degree
Major: Business Administration
Kalamazoo Valley Community College
SKILLS AND ABILITIES
A background with several years of customer service knowledge. Collaborated with internal and external customers to assist in making financial decisions. Strong communication and problem solving skills.
HONORS AND ACTIVITIES
National Management Institute, case study problem solving, Delta Epsilon Chi, second place in national competition.
Contact this candidate