Human Resources Customer Service

Pennie L. Clark

(***) ***- ****

************@*****.***

PROFILE: Professional who is enthusiastic about helping people and treating people right! AREAS OF EXCELLENCE:

HR Paperwork/tracking Public Relations New Hire Orientation Training Tactful Communications Customer Service Recruiting Safety Training Career Development Labor Relations Grievances Discipline/Discharge CPR Trainer

EDUCATION & CERTIFICATIONS

Human Resources Certificate, Portland State University 2007- 2008 EXPERIENCE

Fred Meyer 1998- 2015

Human Resources Administrator

Oversaw store recruiting, hiring, and onboarding including new hire orientation. Coordinated training, FMLA, safety documentation, benefit information and registration, and maintained employee records, assisted with employee relations. Hired 3 employees with developmental disabilities, providing additional support and coaching as needed to help them be successful. Consulted with a Yamhill County disability counselor for hiring and on- going support.

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Wrote an excellent monthly store newsletter which continually received praise from the supervisor. Revamped all store bulletin boards to improve how information was communicated to employees, which generated positive feedback from them and store director for being easier to understand and more pleasing to the eye. Successfully fostered positive, trusting work relationships with store associates, taking a friendly personalized approach that made employees feel welcome, important, and appreciated.

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Provided HR Leadership for one primary store, as well as regional mentoring for 4 additional stores. Oversaw employee investigations and discipline, assisted with hiring decisions, and provided regional training. Taught day- long management training courses to groups of 20- 25 managers throughout Region. Topics included Diversity & Inclusion, Sexual Harassment, Drugs & Alcohol in the workplace, and CPR/First Aid. Supervised 2 summer interns and provided mentoring and coaching to learn company culture, procedures, and policies. Invited to participate in “Bridge Program” at Tualatin High School which provided skills training to prepare students with disabilities for the workplace.

o Presented to classes of 12+ students on workplace expectations, professionalism, and job search tips. o Provided opportunities for students with special needs to secure jobs in the store with appropriate accommodations. o Coached Program Director through extensive grant application process for a Fred Meyer Foundation grant. Grant was awarded, enabling program to develop new workplace readiness initiatives. Oversaw surprise OSHA inspection by a new inspector who was exceptionally thorough. In the absence of Store Director, successfully provided all requested documentation, and training records. Obtained excellent safety score, which impressed inspector and later generated much praise from Store Director and Director of Risk Management. Developed, from scratch, a very active and inspired volunteer program that continues today and that earned recognition from the City of Tualatin for participation in events such as Red Cross blood drives, Race for the Cure, Juvenile Diabetes Walk, and SOLV Beach cleanup, among others.

Appointed Chair of Safety Committee after serving as Secretary for more than a year. Increased store involvement and employee buy- in, resulting in dramatically improved safety record and recognition for reduced accident rates. Planned and executed two Career Day Events that gave employees the opportunity to explore and accelerate their careers by meeting with regional managers from different areas of the company. HR people were available to do workshops and consultations around resumes, cover letters, professional dress, informational interviewing and much more. Follow up mentoring was scheduled for many of the attendees and both events were a huge success.

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Coordinated and provided key support for grand opening of new Sunset store, including mass hire of 250+ employees. Welcomed and oriented applicants, provided screening and interviewing, coached groups through new hire paperwork, and facilitated pre- employment drug testing. Received positive feedback, including a letter from candidate who was not selected, for having a well- run, friendly and respectful hiring process.

Taught training courses to groups of 5- 10 employees on topics including New Hire Orientation and Blood Borne Pathogens/Hazardous Materials for Managers.

Parker Furniture

Human Resources Manager 1988- 1989

Oversaw all aspects of Human Resources, including Payroll for 3 stores; using the ADP system. Created and updated the Company manual for the Company at large. Performed data entry on price changes for store inventory. KPMG Main Hurdman- CPAs 1978- 1988

Office Manager

Managed staff of 13, including preparing financial statements, tax records, performance reviews, accounts receivable and payable. VOLUNTEER EXPERIENCE, AWARDS, MEMBERSHIPS

Member, National Career Development Association Member, Corporate Volunteer Oversight Committee Fred Meyer Award Recipient, Regional Volunteerism Fred Meyer

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