Customer Service Manager
Resume:
LEIGHANNE HARMON
*** ******* ****., *********, ** 37725 ***************@*******.***
OBJECTIVE To continue my career in the recruiting industry and to ultimately advance in the company until retirement.
SKILLS &
ABILITIES
• Management and leadership skills
• Exceptional and unique recruiting methods
• Self-starter and works well independently
• Open-minded, creative, and flexible to change
• Outstanding customer service skills
• Strong multi-tasking ability
• Proficient oral and written communications
• Interviewing expertise
• Persuasive debt collection and negotiation skills
• Knowledge and understanding of numerous cultures due to education, extensive travel, and living experiences in Thailand and Singapore. EXPERIENCE SAO RECRUITER ~ TEMPORARY CONTRACT ~ KELLY SERVICES, INC. 10/2016 - 2/2017
• Talent acquisition for General Electric in Morristown, TN
• Virtual recruiting and on-site
• Responsible for constant building of pipelines
• Conducted tours and orientations three times a week
• Onboarding duties
• Sourcing through two Applicant Tracking Systems – KCN and Bullhorn
• Graduated from an extensive three-week Kelly Services Training / Coaching Sessions Program
• Networking, Posting on Career Sites, and hosting Job Fairs
• Knowledge and awareness of Employment Laws, Policies, and Acts STAFFING COORDINATOR ~ AT WORK PERSONNEL SERVICES
8/2013 - 1/2016
Responsible for recruiting and managing temporary employees for 17 manufacturing, warehouse, administrative, school systems, construction companies, and a variety of other clients located mainly in Newport, Dandridge, Jefferson City, Sevierville, and Mascot, TN.
• Built and maintained excellent client relationships with Human Resources managers and supervisors through daily communications and weekly on-site visits
• Maintained positive working environments through supportive methods with employee relations
• Sourced and managed employee files utilizing Aviante, an Applicant Tracking System
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• Advertising company by creating job descriptions and posting on job boards, attending career fairs, and distributing flyers
• Compliance with procedures for I9 requirements for new applicants
• Performed numerous daily interviews and reference / background checks
• In charge of new employee orientations and dispatch paperwork
• Enforced disciplinary procedures through verbal / written warnings and terminations when needed
• Educated in the importance of documentation and safety measures
• Responsible for staffing and invoice reports for clients
• Weekly payroll processing experience
STAY AT HOME MOTHER ~ 9/2011 - 8/2013
DEBT COLLECTION SPECIALIST ~ TCCA, INC. ~ 9/2010 - 9/2011
• Utilized firm negotiating skills, through a GC Dialing System to collect medical debt for our hospital and doctor clients in the Morristown, TN area
• Gained knowledge of insurance policies, legal aspects, and HIPAA regulations STAY AT HOME MOTHER ~ 1/2007 - 9/2010
RESIDENT SERVICES MANAGER ~ THE COMMONS OF KNOXVILLE 1/2006 – 12/2006
• Responsible for managing accounts receivable for 708 University of Tennessee students.
• In charge of 7 Community Assistants, who leased the apartments Extensive use of AMSI Evolution Integrated Web based system
• Reduced property delinquency by 90%
• Prepared and analyzed weekly audit, management, and reconciliation reports for the corporate office
• Assisted the Marketing Manager with innovative ideas for advertising the apartment complex
• Community resident management and evictions
UNIVERSITY OF DELAWARE ~ B.A. in ANTHROPOLOGY ~ 1992-1996
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