Training and Development
Resume:
JENNIFER
Springdale, AR 72764
Phone: 479-***-****
Email: *******@*****.***
MOSHER
OBJECTIVE
Seeking to facilitate and promote a mutually beneficial relationship that is committed to perpetuating success by combining my many years management and training experience with my recent degree studies in Human Resources and Operations/Project Management. Put simply, my passion is the training and development of myself and others.
SUMMARY OF QUALIFICATIONS
Several years of training experience in that includes gathering data, designing and developing standardized training material in various forms, and personalized training when needed.
Many years of course development experience.
More than 12 years of effective leadership experience.
Strong understanding of work flow and the process of completing tasks as quickly and as efficiently as possible.
Creative presentation of material in various ways to ensure understanding and employee buy-in.
Strong communication and teamwork skills.
The ability to analyze business practices and develop new best practices.
Ability to monitor performance and make adjustments as needed to ensure trainee success.
The ability to work independently in a fast-paced environment with little to no supervision.
The ability to gather information objectively and create necessary solutions.
Able to work with a wide variety of personality types and positions within the organization.
Able to mentor and to help develop others to do so as well.
The ability to stay abreast of changes in rules and regulations and pass that information on as needed.
Passionate about integrity and showing by this by example as a leader in the organization.
PROFESSIONAL EXPERIENCE
INSTRUCTOR / CONTRACTOR
BLACK HILLS ENERGY formerly SOURCEGAS (Fayetteville, AR)
2016-2017
Responsible for training current employees in new systems to complete customer requests in the call center.
Work with associates to help them apply training to actual things encountered in job duties.
Update employees on policy changes, assist in answering questions and be a subject matter expert.
Assist in training legacy SourceGas policies to employees of the new company and answering questions
Spend one on one time with CCR’s that were struggling to help them improve
INSTRUCTOR
SOURCEGAS (Fayetteville, AR)
2013-2016
Responsible for all aspects of training from start to finish including assessing the need, creating documents or evaluating current ones, facilitating the training and scheduling the classes, present training materials through various mediums, ensure understanding through role-play, questions, quizzes and observation, creating assessments of performance for supervisors, as well as following up to see if there are any additional needs.
Staying abreast of changes whether through business decisions or by government decisions through Public Service Commissions of the various states we serve.
Responsible for training new hires and refresher training to correctly handle customer requests and to sell add on products.
Work with associates to help them apply training to actual things encountered in job duties.
Clarifying correct processes and ensuring others have clear understanding of them.
Spent one on one time with CCR’s that were struggling to help them improve.
TEAM LEAD
SOURCEGAS (Fayetteville, AR)
2009-2013
Assisted with training.
Assisted CCR’s when they had questions on processes or procedures.
Took over escalated calls when customers requested a supervisor.
Helped motivate the team to excel.
Assisted with monthly coaching’s and setting performance goals.
Assisted in developing CCR’s to improve performance.
BRANCH MANAGER
ARVEST BANK (Fayetteville, AR)
2005–2009
Supervision of branch and associates
Motivated team members to meet personal and branch goals
Taught and enforced banking regulations
Provided team coaching and development
Provided quarterly and annual branch performance reviews to higher management
Accomplishments:
My team broke the record for the number of times in a row an In-store location surpassed its Sales, Referral and Loan goals for a quarter. We had Sales and Referral growth of 24% each, and loan growth of more than 500% in less than a year.
EDUCATION & TRAINING
EDUCATION PROVIDOR / QUALIFICATION
Attending the University of Arkansas – M.S. in Operations Management
oAnticipated graduation in summer 2017: Current GPA 4.0
Capella University - B.S. in Business with a focus on Human Resource Management
oGraduated December 2014: GPA 4.0
Onondaga Community College - A.A.S. Business Administration
oGraduated December 1995: GPA 3.97
Phi Theta Kappa, National Dean’s List 1994-1995, and Curriculum Honor Award- Business Career
COMPUTER SKILLS
Strong understanding of SAP, Verint, and CIS+
Kronos, ADP
Microsoft Office products including Outlook, PowerPoint, and Excel
MEMBER ASSOCIATIONS
Golden Key Honour Society
REFERENCES
Available Upon Request
Contact this candidate