Customer Service Administrative Assistant
Resume:
Esperanza M. Johnson
Kansas City, KS 66104
******@*****.***
Professional Summary
Administrative Experience in Finance 15+ years.
Experience in Medical field
Telecom Experience 13 years
Persistent Goal Setter
Proficient in MS Office (MS Access, Excel, Word, Power Point, Visio, Project 2003), PeopleSoft.
Professional and Courteousness when interfacing with customers.
Analytical and Problem Solving skills
Education
Keller Graduate School of Management - 2009
Friends University/B.S. Business Management- 2002
Kansas City Kansas Community College/Associate Degree -Mortuary Science- 1996
Kansas City Kansas Community College/Associate Degree-General Studies- 1995
Experience
Engineering Design & Testing Corp. Overland Park, KS (Stivers June 2015 – September 2015) September 2015 - June 2016
Administrative Assistant
Assist in coordination of projects
Word processing, using Microsoft Word
Answering Phones, Customer Service
Maintain correspondence via phone, email and facsimile.
Support to Engineer for all administrative duties
Maintain weekly and monthly reports (expense, invoice summary, invoice tracking etc.)
Edit and send examination reports and correspondence as needed.
Filing electronic and manual
Open case files as needed.
Send Past Due Invoices for payment- Collection as needed.
Maintain correspondence via phone, email and facsimile.
Seeking Employment July 2014-June 2015
Black & Veatch Overland Park, KS October 2012 – July 2014
Project Controls Associate - Contractor – Financial Analyst
Compile PMO End of Month Reports
Generated Monthly Insurance Reports ( Construction & Procurement, Workers Comp, Builder’s Risk, General Liability etc.) for multiple regions
Review and approve payment of subcontractors invoices
Maintain Self Performed Database for multiple Regions and supported Project Management
Compile weekly AAG Reports for Minnesota and Chicago Regions
Update weekly PMO, Minnesota and Chicago Regional Staffing Plans
Document Management for Regions 12 (South Bay & San Francisco)
Full Cycle Coding Accounts Payable with extensive research for duplicate invoices
Track V-Look up data for reporting purposes (No direct creation of the data sheet)
Seeking Employment Due to Termination March 2012 –October 2012
Apria Pharmacy/Star Medical Riverside, MO October 2010-March 2012 Customer Service
Perform data entry on multiple accounts average 165-200 accounts per day
Documents referral request for coordination of care.
Provides information on equipment supplies and services.
Assist patients with ApriaDirect.com selection of equipment, supplies and services.
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
Assesses patient needs and promotes company products and services.
Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
Seeking Employment Due to Lay off March 2009 – October 2010
Sprint/Nextel Overland Park, KS December 2008 – March 2009 Business Analyst II/Project Mgr.
Developed and implemented forecasting plans, programs and initiatives.
Assisted in the management of Forecasting initiatives for assigned budget functions.(using Excel)
Utilizes data analysis to explain business issues and financial implications.
Works with various departments to accomplish objectives.
Accounts payable(invoice payments through PeopleSoft)
Performed moderately complex analysis of information in reports. Providing reporting solutions and data metric analysis that may identify business trends and results. (Using Visio & Excel documents)
Support technic al teams navigation through stringent financial controls to gain authorization to spend on key initiatives.
Strong working knowledge of reporting procedures.
Support for Corporate and Business goals in Budgeting and Forecasting.
Creation of Pivot Tables for Reporting progress of Handset testing
Sprint/Nextel Overland Park, KS Aug. 2006 – Dec 2008 Business Analyst I/Project Mgr
Performs analysis of business processes and data that pertain to business issues, identifying trends
Utilizes data analysis to explain business issues and financial implications.
Recommended workflow improvements to enable business unit to improve workflow processes.
Works with various departments to accomplish objectives.
Accounts Payable (invoice payment through PeopleSoft)
Support for Corporate and Business goals in Budgeting and Forecasting.
Support technical team’s navigation through stringent financial controls to gain authorization to spend on key initiatives.
Creation of Pivot Tables for Reporting progress of Handset testing
Sprint PCS Lenexa KS Nov. 2000 – Aug. 2006 Administrative Assistant I
Assist in coordination of projects and maintained Organizational Charts and Organizational Structure Knowledge and maintenance of.
Dictation, word processing, using Microsoft Word.
Transcribe meeting minutes; proof reading, editing, filing.
Time Sheet entry, administer W-2’s. including Payroll, up keep of employee records
Maintain correspondence via phone, email and facsimile.
Design/Create flyers and posters for motivational activities and plan motivational activities using PowerPoint, Microsoft Publisher
Team Lead in Community Relations Projects/Activities.
CAF (Creation Assessment Form) entry for Department Project Managers.
Compile Statistical data in data base systems and oversaw departmental office supplies
Kansas University Medical Center Kansas City KS Sept. 1996 – Nov. 2000
Administrative Patient Representative /Data Entry Clerk
Process Patient Charge sheets and prepare daily Co-Pays for deposit and maintained Accounts Receivables
Reconcile worksheets for month end reports.
Provide support to outside billing service through research on accounts.
Implemented cross training in department.
Maintain list of current Billing Codes (ICD-9 codes).
Research and analyze charge sheets.
Secretarial support, date and time stamp incoming paperwork, filing, faxing and backup to Assistant Supervisor.
Computer Skills
Calculator ( 10-Key by touch), Project 2003, PeopleSoft 8, Word processing, Medical Terminology, Desktop Publishing, Microsoft Office Suite (Word, Access, Excel. Power Point, Visio, Publisher, Project 2003), Data Entry, Internet Explorer, Visio, Google Chrome,( experience creating Pivot tables, experience reading Data in V-Look-ups but never created V or H Look-ups.)
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