Reed Finn

www.linkedin.com/pub/reed-finn/*/a**/**7

Home Office: 314-***-**** acy3qu@r.postjobfree.com Mobile: 314-***-****

PROFILE

Technical Writer, Business Analyst, and Newsletter Editor with diverse industry expertise including government, finance, retail, manufacturing and telecommunication. Experienced with researching, writing and editing technical documents. Able to work with little direction in a team environment. Excellent interpersonal communications and team collaboration skills.

Summary:

Experienced with Microsoft Office Suite: Word, Excel, Outlook, SharePoint, PowerPoint, and MS Publisher

Experienced with SnipIT software

Mapped data and information gathered in web-based conference calls to Excel Data Input Design documents

Created workflows using IBM’s WebSphere Business Modeler

Conducted web-based training using Lotus Live

Drafted monthly newsletter for Government agency for nearly one year

Drafted monthly newsletter for IBM Practice for 12 years

PROFESSIONAL EXPERIENCE

22nd Century Technologies, Inc. (TSCTI) Corporation, contractor at United State Department of Agriculture (USDA) St. Louis, MO Jul 2016 – Nov 2016

Technical Writer

Composed and/or updated documents for the National Appraisal Tracking System (NATS) application using MS Word following a structured format. Copied and pasted NATS screen shots using SnipIT software into these documents. Worked closely with a client subject matter expert and contractor business analysts to gather appropriate information for this document.

C5T Corporation, contractor at US TRANSCOM, Scott Air Force Base, IL Apr 2016 – Jun 2016

Technical Writer

Composed or updated three Software Design Descriptions (SDDs) using MS Word following a structured format. Created charts using MS PowerPoint that outlined how the various software elements fit together. Worked closely with software developers, business analysts and database developers to gather the appropriate information for these documents. Created a glossary for each SDD that provided explanations of all acronyms.

LRS Consulting Services contractor at Charter Communications, St. Louis, MO Dec 2014 - Jan 2015

Technical Writer

Composed or updated application descriptions on a SharePoint site by working with client subject matter experts.

Updated client maintenance entries on a SharePoint site with data gathered on daily client conference calls.

Added over 125 entries to a client glossary by reviewing hundreds of client documents contained on a SharePoint site.

Created a client Information Technology Tools Inventory Excel spreadsheet by working with client subject matter experts.

US Bank St. Louis, MO Sep 2014 – Nov 2014

Project Analyst

Updated procedures following a structured methodology in a highly regulated environment by working with subject matter experts.

SSE Inc. contractor at Boeing Corporation, St. Louis, MO Apr 2014 – Jun 2014

Text Editor

Reviewed and edited aircraft training documents following a structured process and using a custom database

General Dynamics Information Technology (GDIT), contractor at United States Government Department of Defense (DOD), Scott Air Force Base, IL Sep 2012 – Jun 2013 Technical Writer

Supported the DOD department responsible for the movement of household goods of DOD personnel

Drafted a monthly newsletter that highlighted topics of interest for DOD Personal Property Shipping Offices and Transportation Service Providers; distributed to 12,000 readers

Took minutes of the monthly Functional Requirements Board that drove new developments to enhance the DOD web-based Defense Personal Property System

Took minutes of the monthly Personal Property department meetings and weekly Invoice meetings that addressed key topics of importance to DOD

Assisted in the creation of PowerPoint presentations for DOD meetings that addressed issues regarding the movement of DOD Personal Property

CDI Corporation, sub-contractor to IBM Corporation at Walmart, Bentonville, AR June 2012 – Sep 2012

Technical Writer

Supported technical development efforts for new store Point of Sale (POS) system:

Wrote/edited POS technical documents in MS Word to implement new methods; uploaded to Team Room/wiki

Revised technical POS documents by adding tables and Visio charts to visualize new processes

Took minutes of POS technical development meetings (scrums); participants included 15-20 United States based and India offshore resources.

IBM Corporation, contractor at United States Government, Centers for Medicare / Medicaid Services, St. Louis, MO

2012

Technical Writer

Wrote Disaster Recovery document for the Government Information Technology department responsible for processing Medicare and Medicaid services.

Revised and updated a 100 page Disaster Recovery (DR) document by teaming with 8 technical contributors / subject matter experts establishing information technology best practices for disaster recovery.

Created and maintained a team room where 26 versions of the DR document were saved.

IBM Corporation, contractor to American Express, St. Louis, MO 2010 – 2011

Business Analyst

Updated web-based automated Service Request System.

Identified business requirements via conference calls and Lotus Live sessions with project managers and subject matter expert using a structured application development methodology.

Wrote Service Description Documents using Word for several Service Request releases implementing new processes.

Mapped the data or information gathered in the conference calls with project managers and subject matter experts into Excel Data Input Design documents for the Service Request releases, thus establishing a new protocol.

Created Workflow documents for designers using WebSphere Business Modeler for the Service Request releases; thus, streamlining the process.

Wrote and delivered PowerPoint training presentations via Lotus Live to 40 information technology professionals prior to the new web-based Service Requests going into production.

IBM Corporation, contractor to United States Government, Department of Defense (DOD), 2007 – 2010

Alexandria, VA / Scott Air Force Base, IL

Technical Writer / Business Analyst

Supported the revision of the DOD business rules for the movement of personal property.

Reviewed and edited the business rules for the movement of personal property for military and civilian members of the DOD by working directly with the Government Team Lead and Staff to implement new procedures.

Jointly facilitated meetings with DOD that reviewed business rules for Non-Temporary Storage, Local Moves, and Direct Procurement Method and established new protocols.

Updated 10 detailed DOD business rules Word documents that established best practices.

Recognized with a medal of merit and a farewell luncheon for exceptional service.

Increased efficiency by researching and writing responses for web-site Frequently Asked Questions; this reduced the need for helpdesk support.

IBM Corporation, contractor to Circuit City, Richmond, VA 2006

Technical Writer

Developed the retail Point of Sale (rPOS) Deployment documents required for successful store installation and operation.

Established Best Practices by writing a retail Point of Sale ( rPOS) Deployment and Installation Guide and an Operation Handbook for a store replacement project.

Interviewed and worked closely with 30 subject matter experts creating the rPOS documents, which supported the successful installation and operation for all the stores.

Wrote technical draft documents; led the review, approval and completion of those documents in a timely manner; met project deadlines while working within a challenging development environment.

IBM Corporation, contractor to IBM Internal project, St. Louis, MO 2005 – 2006

Communications and Deployment Specialist

Facilitated requirements gathering conference calls and wrote supporting documents for an automated portal application.

Facilitated requirements gathering session with client stakeholders defining content of a web-based portal application for a world-wide community of IBM Internal users; this effort resulted in improved productivity.

Wrote a User Guide and a Demonstration Guide establishing protocols and best practices.

Conducted training sessions using web conferencing for IBM Internal users in Europe, North American and Australia on the implementation of a new system; met goals amid a challenging project deadline.

IBM Corporation, contractor to Avaya Corporation, Westminster, CO 2005

Technical Writer

Developed key project documentation for new information technology applications.

Wrote an installation guide for new software applications that improved productivity.

Adapted to constant schedule changes and project scope updates while exceeding performance requirements.

Produced interim and final document versions that upgraded quality while meeting challenging project deadlines.

Received client recognition for providing a positive and meticulous approach for a new system.

IBM Corporation, contractor to IBM Headquarters / Government of Egypt, Chicago, IL / St. Louis, MO 2002-2004

Content Management Specialist

Edited text provided by subject matter experts for a web-based Egyptian Culture virtual museum. Resolved text content issues and maintained / updated a complex Content Management Excel spreadsheet tracking status of 3,000 objects, characters, places, themes and stories. Edited text content for artifacts covering 5,000 years of Egyptian history and culture correcting grammar and syntax.

Resolved inconsistent spelling of Arabic and ancient Egyptian names prior to public introduction.

Improved translation and understanding by explaining technical archaeological terms.

Researched pronunciation of ancient Egyptian names that were documented in a Content Management system using ViaVoice Text-to-Speech system that improved quality and understanding.

Recognized with three Achievement Awards for excellence in implementing a new system.

IBM Corporation, St. Louis, MO 1999 – 2012

Editor

Selected by IBM management as Editor of an information technology services monthly newsletter. Searched for relevant information and coordinated the content prior to distribution to 120 executives, managers and consultants.

Recognized as a team building contributor for a geographically dispersed population.

Facilitator 2008 - 2012

Selected by management to schedule and lead monthly educational conference calls for the Central Region consultant community. Recruited speakers to present topics of interest to business analysts, testers, and project managers. Distributed presentations to the community prior to the conference calls and introduced the speakers to the community.

EDUCATION

MBA, St. Louis University, St. Louis, MO

BA, Chemistry, Washington University in St. Louis, St. Louis, MO

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