CHARISMA GUEVARA ARROGANTE

U**** Cityland Shaw Tower Saint Francis st.

Cor. Shaw Blvd. Mandaluyong City 1552

Mobile no: 097********

Email address: acy3l8@r.postjobfree.com; acy3l8@r.postjobfree.com

PROFILE SUMMARY

Over 6 years of experience in executive search and headhunting, handling

key positions in the areas of IT, Sales and Marketing, Accounting and

Finance, Human Resources, and Operations. With broad industry exposure

particularly in the Hospitality, ICT, and BPO industries and has proven

track record in handling managerial to C level requirements. Highly

experienced in account and people management and has deep background in

sourcing and talent mining, Boolean searching, X-ray sourcing, and

behavioral interviewing.

Has experience in handling the following requirements:

Hospitality: General Manager, Director of Rooms, Director of Sales and

Marketing, Director of Human Resources, Director of Finance, Director

of Engineering, Director of F&B, Revenue Manager, Front Office Manager,

Security Manager, Purchasing Manager, Restaurant Manager, Chefs (expat and

local)

IT: Developers, SAP and Oracle Functional and Technical Consultants,

Analytics, Networking, Cyber Security, IT Manager and Director, Sales

Specialists, Solution and Technical Architects

BPO: Six Sigma practitioners, Operation/Service Delivery Managers handling

Telco, Health Care, and Utilities, Functional Department Heads etc.

PROFESSIONAL EXPERIENCE

HOSPITALITY SELECT PROFESSIONALS, INC. 16 August 2010 -

December 2016

BESTMINDS EXECUTIVE SEARCH AND TRAINING, INC.

Bestminds and Hospitality Select are sister companies offering recruitment

and executive search services. Hospitality Select focuses on the

hospitality and property development industries while Bestminds

concentrates on the IT and BPO industries.

PRACTICE MANAGER

October 2015 - December 2016

. Drives the overall operations of the business which includes

recruitment, administration, and business development.

. Manages the performance of the sourcing team in handling end to end

recruitment - sourcing for qualified candidates, conducting face to

face competency based interviews, salary negotiations, reference

checking and background investigation.

. Grows existing client base and promotes the company as a search firm

of choice.

TALENT ACQUISITION MANAGER

January 2014 - October 2015

. Manages and trains the recruitment team in sourcing for managerial and

executive level openings in diverse industries i.e. Hospitality,

BPO/Shared Services, and IT.

. Provides strategic direction in recruitment. Conducts industry

research and talent mapping to best identify where to source for

potential candidates.

. Conducts in depth interviews for all requirements which may include

executive, technical, and functional openings.

. Manages existing client relationships and attends meetings to better

understand their operations and manpower requirements.

RECRUITMENT CONSULTANT

August 2010 - December 2013

. Handles end to end recruitment - posting of job vacancies, sourcing of

qualified candidates, scheduling of appointments, conducting face to

face competency based interviews, reference checking and background

investigation

. Ensures high job placement rate; strategically sources applicants

through the use of all potential sourcing mediums.

. Is heavily involved in streamlining recruitment processes, policies

and procedures

. Trains new staff in the overall recruitment process.

. Reports directly to the CEO and President. Manages one staff.

HONGKONG AND SHANGHAI BANKING CORPORATION (HSBC) July 2004 -

November 2009

HSBC Savings Bank Makati Avenue Branch August 2009 -

November 2009

Personal Banking Officer

. Achieved sales goals in terms of deposits generation and distribution

of other bank products and services

. Managed account portfolio of bank clients

. Introduced and implemented bank sales strategies

. Ensured accurate opening of accounts and time deposits

. Ensured timely processing of maturity instructions concerning time

deposits and special deposit accounts.

HSBC Savings Bank Rockwell Branch (for Premier clients) March 2009 -

July 2009

Premier Representative

. Handled bank account queries, requests, and complaints of high net

worth clients

. Ensured accurate opening of accounts and time deposits

. Ensured timely processing of maturity instructions concerning time

deposits

. Assisted in cash operations

HSBC Savings Bank Rockwell Branch (for high net worth clients) June

2008 - March 2009

Unit Teller

. Handled bank account queries, requests, and complaints.

. Processed over the counter transactions of high end clients i.e.

inward and outward remittance, deposits, withdrawals, transfers etc.

. Ensured compliance with bank procedures and cash operations

guidelines.

. Managed operational risk by identifying and reporting procedural

inadequacies.

HSBC Credit Cards

Authorizations Representative November 2005 -

June 2008

. Assisted HSBC cardholders with their credit card transactions (local

and international) in cases of 'refer' or 'declined' responses by

arranging proper release of authorization between merchant and their

acquiring banks.

. Processed authorization requests of merchants and other acquiring

banks.

. Serviced HSBC merchants on all their queries, requests and complaints.

. Handled credit card fraud prevention and analysis.

Outbound Sales Associate

August 2005 - November 2005

Customer Service Associate

July 2004 - August 2005

SEMINARS AND TRAININGS

Credit Card Operations August 2004

Chargeback Workshop May 2005

Fraud Awareness May 2005

Outbound Telesales September 2005

Money Laundering July 2006

Applied Customer Service October 2007

Signature Verification July 2008

HR and Training Congress August 2012

How to Design and Develop a Competitive Salary Structure January 29,

2014

EDUCATION

BA Public Administration

University of the Philippines Diliman

Graduated Cum Laude

June 2000 - April 2004

PERSONAL BACKGROUND

Date of Birth: April 29, 1983

Civil Status: Married with one son

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