Administrative Assistant Customer Service
Resume:
DOLORES VARGO
(fka Dolores A. V. Christianson)
Bella Vista, AR 72714
EDUCATION
UNIVERSITY OF ARKANSAS – 2008
B.S.E. – Adult & Vocational Education/Human Resource Development
Summary of Qualifications
Experienced professional with outstanding management and organizational skills;
Effective communication skills and the ability to multi-task while maintaining a sense of urgency and high level of confidentiality;
Experienced domestic and international travel arranger and expense processor
Experienced presentation skills to medium and large audiences of all leadership levels;
SOFTWARE PROGRAMS
EXPERT: Microsoft Word, Outlook, PowerPoint, Travel & Expenses (SME), Publisher, EFFICIENT: Excel, Remedy, Website Maintenance, Retail Link, PeopleSoft, SAP, Access, Visio, Dashboard
EXPERIENCE
COCA-COLA NORTH AMERICA - Executive Assistant 1/2016-8/2016
Worked through the Robert Half Temp Agency as an Executive Assistant. On-boarded newly promoted President (Walmart/Sam’s office); Calendar Management, Special Events Coordinator, Travel arrangement. Organized and revamped Donation Requests project and communicated budget on a weekly basis; Received guests, shipping/receiving; Maintained all office machines.
Various Temp Jobs -2015
Temp Jobs: Facilitation of Training classes - Staffmark
Took care of loved one in Senior Care and hospice until her passing in September. Logistics temp - Walmart
WALMART STORES – Administrative Assistant II, 2012–2014
Supported and managed calendar of Vice President; Supported the Shoe Merchandising Team; Created PowerPoint presentations, excel reports, charts, graphs and spreadsheets; Onboarded new hires ordering all office equipment and secured access; Provided meeting coordination including agendas, preparation and distribution of informational materials and teleconference and video conference equipment. Attended meetings, took minutes and communicated to appropriate departments/personnel; ensured follow through of actions. Organized domestic and international travel for Vice President and management-level Shoe Team; Processed Expenses for VP and team; Managed Team calendar, presentations and updated documents on SharePoint site; Special Events Coordinator (budgeted and non-budgeted), volunteer coordinator;
WALMART STORES – Administrative Assistant II 2006–2012
Project Coordinator
Information Systems Division
Supported and managed calendar of Vice President and Director; Supported the areas of Strategy, Innovation and Communication; Drafted agenda and attended meetings, took minutes and communicated to appropriate departments; ensured follow through of meeting actions. Created excel reports, charts, graphs and spreadsheets; Created PowerPoint presentations and kept database of external Walmart presentations. Processed new hires, annual evaluations and payroll increases using PeopleSoft; Organized large meetings and special events (budgeted and non-budgeted), global conference/teleconferences; Organized travel for Vice President and Director; On-boarded and terminated domestic vendors;
Walmart Innovation Lab – Project Coordinator: 5/2010-6/2011 Marketed Innovation Lab; Solicited and managed Innovation Lab vendors; Scheduled tours and managed lab calendar; Facilitated weekly lab tours for associates, college recruits, high-level executives; Traveled to present Innovation DVD message to various sites across several cities
UNIVERSITY OF ARKANSAS – Office Supervisor 2002–2006
Intramural/Recreational Sports Dept.
Supervised 3 full-time office staff, 8-10 student office assistants; Hired and trained all hourly student office assistants under Work Study budget; Performed annual evaluations of full-time office staff and semester evaluations of student assistants; Designed and maintained database of 450+ non-profit summer camp participants; Processed bi-monthly payroll for 200+ hourly employees; Prepared monthly leave reports for all full-time staff
UNIVERSITY OF ARKANSAS – Office Supervisor 2000–2002
Dale Bumpers College /Plant Pathology Department
Supervised 3 full time office staff; Prepared quarterly, annual reports/budgets; Facilitated student recruiting/incentive seminars bi-annually; Prepared monthly payroll/leave reports; Advertised, recruited, and hired departmental personnel; Prepared documents for Publications and Grant Proposals
UNIVERSITY OF ARKANSAS FOR MEDICAL SCIENCES – Administrative Assistant II, 1997–1999
Human Resources, Personnel, Training Dept.
Training Coordinator-Coordinated all aspects of training classes: conference rooms, guest speakers, media; Edited training pamphlets and PowerPoint presentations; Created and maintained Access database of class participants and internal billing; Designed and marketed media for major campus events: Employee Service Awards, Women’s Conference
Various Legal Assistant, Paralegal positions 1990–1994
Personally designed and facilitated the following training:
●How to Speak So People Will Listen
●Phone Etiquette – Smile, The Caller Can Hear You!
●Customer Service – Treat Others as You Would Like to be Treated
●Successfully Communicating with Email
TRAINING CERTIFICATES/PROFESSIONAL DEVELOPMENT
Project Management 201 (Walmart Leadership Series)
Project Management 101 (Walmart Leadership Series)
National Conference for Community and Justice (NCCJ) – Certified Diversity Trainer 2006
Administrative Assistant Professional Certification
High Impact Communication for Women
The Art of Dealing with Difficult People
Dealing with Negativity, a Positive Approach
Seven Deadly Sins of Customer Service
Diversity: Valuing Workplace Differences
Diversity: Building a More Inclusive Campus
MEMBERSHIPS/COMMUNITY INVOLVEMENT
American Heart Association Heart Walk – (Team Captain) 2007, 2013
American Society of Training and Development 2009-2012
SHRM Society for Human Resource Management 2007-2008
Military Holiday Boxes - (Walmart ISD) (Community Drive) 2007, 2008, 2010, 2011
American Red Cross/Celebration of Heroes (Fundraising) 2004-2007
National Youth Sports Program - Advisory Board 2002-2006
First Annual UAMS Women’s Conference – Marketing/Vendor Management 1999
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