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Service Customer

Location:
Waterford Township, MI
Posted:
March 02, 2017

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Resume:

Objective Seeking to work in an environment that will challenge me further; while

allowing me to contribute to the continued growth and success of an

organization. I am eager to obtain a position that will provide me the ability to apply my sales and technical work experience to an evolving industry. I’m looking forward to working with a company that promotes quality products and services, and provides me with the opportunity to meet and exceed assigned goals. I approach obstacles and challenges with consultative mindset coupled with the energy and drive as an individual leader with a history to excel.

Ed

1990-1993 Oakland Tech /Ferris State University MI Graduated

1990-1991 Waterford Kettering H.S. Waterford MI Graduated

1987-1990 West Bloomfield H.S. West Bloomfield MI

AEMP member and contributing source

MAA member and guest speaker

Ferris State University Guest Speaker and Industry

Advisory to student development

AWS certified welder

Professional experience

2013-Current Merlo Construction

Fleet Asset Manager

Oversee company assets, Dispatch trucks and lowboys for jobs. Coordinate all repair work both internal and jobs provided by outside vendors. Assist in repairs as needed when internal staff went beyond competency

2011-2013 Alta Equipment

Branch/Regional Operations Manger

Responsible for all areas of Parts and Service operations, Including Product implementation, A/P and A/R issues, Responsible for Employee: development, training, adherence to company policies. Customer service and key account growth, In a 12 month period I was able to grow the overall revenues 30% and profit of the service department over 75% in a distress market

2010-Current NTZ Filtration

Sales and Application Engineer

NTZ Filtration is a Global and OEM supplier of filtration products servicing Automotive, Industrial, Heavy Equipment, industries. Focused on contamination management for vital fluid systems. Still currently work Sales, new product application and technical consultant for filtration and fluid contamination management systems.

2006- December 2010- JDE/AIS Equipment Traverse City/New Hudson, Mi.

Service Manager-Tier 4 Co. Trainer- Telemetric Administrator

Responsible for the Service Departments of two branches, Training and development of service personal, Corporate contact for John Deere Tier 4 Readiness Technologies, Meeting with and developing relationships with customers, site training on machines and systems for costumers, In charge of Maintaining JD Link a Global Position system on mobile equipment, Setting of price structure, service work scheduling, assisting in launching new product lines, and growth of new revenue streams. Lead in assembly and fabrication on large specialized mining machines and attachments.

2003-2006 John Carlo Inc. Clinton Twp., Mi.

Mobile Equipment Repair

Repaired and assisted maintenance of diverse fleet of equipment That included Mass Earth, underground, and paving equipment. Coordinate on site equipment repairs, Contributed hands on with large scale and more comprehensive equipment repairs.

2001-2003 Tony Angelo Inc. Novi, MI

Service Mechanic & Fabricator

Maintenance, fabrication, and operation of concrete plants and equipment. Contributed and assisted in the design/fabrication of specialized cement silo with delivery system and mobile concrete belt placer.

1996-2001 Earthwork Engineers Wixom, Mi.

Field Mechanic/Service Truck Owner

On site equipment repair, welding and fabrication of specialized equipment, owned and operated my own field service truck which I leased to Earthworks.



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