Barbara N. Gohr

Mobile 630-***-**** - Email acy3fq@r.postjobfree.com

Linked In https://www.linkedin.com/in/barbara-gohr-29a4842b 1

Qualifications Summary

Results-driven implementation management professional with extensive proven track record for success, in high- paced multi-project environment, in managing all aspects of strategic software implementation projects for customer base of large healthcare provider organizations, accountable healthcare organizations (CO-OPs) healthcare and dental, managed care organizations and third-party payers. Eligibility/enrollment, premium billing, provider networks, referrals, claims, and payments. Proficient in Project Management Office (PMO) development, resource management with productivity monitoring, portfolio review and oversight. Six-Sigma Greenbelt certified through GE Healthcare, experienced with process redesign, problem solving, operational rigor, metrics, documentation and continuous improvement. Proficient in PMI standards for best practice project management for all phases of software implementation, collaboration with sales pre-contract, overall project scope, timeline, budget, revenue forecasting, change management, risk management, SDLC, waterfall, agile, customer relationship management, resourcing, employee development, coaching, mentoring, team building, performance. Improvement of business processes and production. Outstanding customer relationship building skills for all levels in the business. Professional Experience

Aldera Holdings, Inc., Lisle, IL 04/2013 – 08/2016 Project Manager, Implementations PMO

Plan, monitor, track, manage all phases of software implementation projects, revenue and resources from point of sale through Scope, Design, Configuration and Test, User Acceptance Testing, Go Live and initial Post Go Live Support aligning with SDLC for Healthcare and Dental Business clients - ACA

Define scope for enhancement requests with Product Management and track gaps through solution delivery

Plan, schedule and manage and track new features and service packs for upgrade or patch application for customer system environments both SAAS and In House

Create and manage artifact templates, refine and document repeatable processes, incorporating lessons learned, for software implementations including new product roll-out ranging 3 – 12 month average

Design, implement and mainstream repeatable processes for new software product implementations, managing cross-functional teams virtual and face to face IDX/GE Healthcare 07/1987 – 04/2013

GE Healthcare, Barrington, IL

Implementation Manager, West Region 03/2009 – 04/2013

Direct daily operations for team of up to 18 professional implementation resources, on site and remote, including Project Managers, Consultants and Engineers implementing patient access, revenue cycle, EMR and healthcare software for net new and installed base customers average 30 activations annually

Manage project governance, sponsorship and escalation path for integrated Centricity Business customers

Manage regional revenue and resource allocation and milestone forecasts average $7.6 mm annually

Exceeded predictability measurement goals by 11%

Exceeded productivity goals by average of 9% annually

Identified new revenue opportunities for additional $5.5 mm upsell through contract reviews, customer planning sessions and partnering with Sales

Sponsor improvement initiatives to reduce overhead cost and increase customer satisfaction IDX/GE Healthcare, Lombard, IL

(GE Healthcare acquired IDX - 01/2006)

Implementation Manager, PMO West Region 09/2005 – 02/2009

Direct daily operations for staff of up to 8 Project managers, on site and remote Barbara N. Gohr

Mobile 630-***-**** - Email acy3fq@r.postjobfree.com Linked In https://www.linkedin.com/in/barbara-gohr-29a4842b 2

Redesigned project management process to align with PMI best practice standards for project initiation, project scope, design, build, activate, close out and transition to customer support and process tollgates for increased predictability and customer satisfaction

Created Project management tool set for consistent national approach on all PM led projects

Created metrics checklist and monitored projects monthly for operational rigor and compliance to standards via project reviews exceeded goal with less than 15% variance

Implemented improvements for shortened cycle time, expectation setting and project predictability, tracked and reported results, exceeded goal by 10%

Report out monthly to executives on critical project status

Internal escalation point for customer roadblocks Implementation Manager 03/1999 - 08/2005

Manage staff of 12 – 16 Implementation consultants and analysts

Responsible for new product implementations, staff productivity, training and professional development and profitability goals

Management oversight for ongoing regional implementation projects, customer satisfaction measurement, monitoring and action plans

New product absorption into mainstream operations

Lead and participate in process improvement initiatives Installation Project Manager 07/1996 – 03/1999

Manage and lead managed care application implementation projects for net new and add on customers

Manage all phases of implementation project including project budget, timeline and customer relationship Account Manager/Tech Advisor 04/1991 – 06/1996

Provide oversight of managed care application implementations for large complex integrated customers

Manage escalation path and customer relationship during implementation

Mentor and train implementation consultants on managed care application and structure options

Conduct and document project scope and timeline for managed care implementations

Create implementation documentation for use with customers and internal staff Education and Skills

BA, Psychology

University of Illinois, Chicago

Resolved Leadership Academy

Aldera Holdings Inc.

Leadership Training

Six Sigma Green Belt Certification – GE Healthcare GE Crotonville Academy

Coaching, Presentation Skills, Essential Leadership Skills, Hiring, Financial Management and Reporting Continuing Education - Project Management

Skilled in Microsoft Office including MS Project, MS Excel, MS PowerPoint, MS Visio, MS Outlook, PeopleSoft ERP, Salesforce, JIRA, Replicon, Collab, Microstrategy reports Professional Affiliations

Project Management Institute (PMI), Member

University of Illinois Alumni Association, Member

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