Customer Service Manager
Resume:
Lori Mayfield
Springtown, TX 76082
Mobile: 817-***-****
acy3do@r.postjobfree.com
Profile
Outstanding performance in electronic document management, supervision, spreadsheet modeling, data management, using Solution Manager, DMS and Charm in SAP as well as Hummingbird, SharePoint and Enovia. Experience in regulatory compliance, regulatory reporting, accounting and documentation. Detail-oriented Engineering Tech/Document Specialist with strong background in customer coordination and customer service. Excellent technical, analytical and communication skills demonstrated by over twenty years of experience. Operations excellence and communications lead with an outstanding record in restructuring, reorganization and streamlining process improvement.
Skills
Electronic Document Management, Operations Research, Operational Excellence, Archive, Organization Regulation & Compliance, Process Improvement, Strong Communication Skills, Troubleshooting Expertise, Supervision, Project Management, Spreadsheet Modeling, Regulatory Compliance.
Software
SAP-Solution Manager, DMS and Charm, AutoCad, Microsoft Office, SharePoint 2013, Maximo, Lawson, Enovia, Riverware,
Experience
Document Management
Worked as head librarian through Adecco for Alcon/Novartis using SAP’s Solution Manager, DMS and Charm supporting the IGM team for the IRIS project in preparation for the deployment of SAP/NovaSol worldwide.
Electronic Data Manager for Parker Hannifin for engineering control documents including change control and
revision control.
Organized and restructured TRWD’s archived records and assisted with the implementation of District wide electronic document management implementing Hummingbird and SharePoint.
Statistical Analysis
Performed data collection and statistical analysis that resulted in sound recommendations that were adopted for company use.
Reporting
Created the water accounting plans for Tarrant Regional Water District as required by TCEQ water rights permitting.
Supervision/Project Management:
Supervised employees to ensure projects stayed on budget and to ensure quality control.
Customer Service
Customer coordinator for TRWD to City of Fort Worth, Arlington, Mansfield and the Trinity River Authority ensuring
problem resolution and customer satisfaction.
Coordinated relations with Governmental entities; USGS, US Army Corps of Engineers and National Weather
Service.
Customer Interface
Established and maintained good company relations with customers to assist with annual TCEQ accounting, coordination of operations and to ensure good communication.
Drug and Alcohol Administration
•Organized, restructured and streamlined processes for the Drug Testing department of Basic Energy Services.
Professional Experience
November 2013 to October 2016
Alcon Laboratories, Inc., A Novartis Company
contracting through Adecco Engineering and IT
Fort Worth, TX
Head Librarian / Electronic Document Administrator
Electronic document management using Solution Manager, DMS and Charm for the IRIS project, a companywide implementation of SAP. Duties include document control, version control, archiving, creation of quality system documents, document migration between software programs and implementation of life cycle and project management documents. Enforcing compliance and information governance.
March 2013 to September 2013
Basic Energy Services
Fort Worth, TX
Drug and Alcohol Program Administrator
Reviewed departmental processes, streamlining and updating for operational excellence. Composed standard operating
procedures. Assisted with employment verification compliance.
September 2012 to December 2012
Parker Hannifin Stratoflex
Fort Worth, Texas
Document Manager
Review of processes, streamlining and composing standard operating procedures. Electronic
document management, including change control and revision control of engineering documents and drawings.
October 1991 to March 2012
Tarrant Regional Water District (TRWD)
Fort Worth, Texas
Engineering Coordinator
Planned and conducted daily water supply operations, scheduled pumping and reservoir releases, modeled and forecasted operations for SCADA, developed operations manual for flooding, performed data analysis and provided recommendations to determine daily and monthly operations of TRWD’s pipeline and West Fork operations. Developed SOPs for SCADA and operations. Operated and maintained the District’s flood model., Acted as the “flood coordinator” for TRWD which included monitoring lake levels, modeling inflow and discharges and making decisions for evacuation of flood waters to protect lives and homes for the Tarrant County area. Duties included independently flood monitored on a 24/7 basis when applicable. Coordinated communication and operations between the National Weather Service and USGS during flood events. Trained in disaster recovery. Maintained all water reports, the daily reporting and the historical record for TRWD and was responsible for quality control on all water related data, created reporting for various requirements including customer, public and state reporting. Managed, maintained and ensured compliance for all TCEQ water accounting, acted as the contact with TCEQ, created the TCEQ accounting plan for the District, completed and submitted all reporting to TCEQ, maintained an accounting of the water quantity, rules, guidelines and restrictions to ensure water was provided within not only the guidelines set by the state permitting but within the capabilities of the existing system all the while operating in the most economical method possible. Worked with operations personnel to plan timing for all major maintenance and capital improvement, providing engineering support. Worked as the departmental supervisor and coordinator including ordering of safety and computer equipment and scheduling co-workers for flood duty. Managed equipment issues. Worked as the “Agency Coordinator” for TRWD coordinating communications with the United States Geological Survey, the Corps of Engineers, Brazos River Authority, Lower Colorado River Authority, National Weather Service, West Gulf River Forecast, and the Cities of Dallas and Fort Worth. Independently handled all administrative functions required for my duties. Managed and supervised personnel and construction projects as assigned. Acted as the Communication Team Lead for operations.
July 1980 to July 1987
Forson Oilwell Services
Bowie, Texas
Office Coordinator
Supervised shop hands, solicited business, assisted with accounts payable and accounts billable, expedited parts.
Education and Training
Tarrant County College
High Plains Technical
University of North Texas
High School Diploma
Personal Profile
I am a very organized, high energy person that loves working and communicating with people. I enjoy researching and improving upon processes. I am a family oriented Christian who loves volunteering. I assisted in establishing
my area football booster club and I am a former youth group and youth association leader. I love nothing more than a project especially if it includes organization.
References
Leigh Ellis
Head IT Program IRIS Sap Information, Governance Management
Novartis
Chris Boyle
Change Manager, IRIS Program
Novartis
Jerry Cotter
Reservoir Control Chief
US Army Corps of Engineers- Fort Worth
Alice James
Shiloh Engineering
Provide overall item management support for F-16 S
Manage multiple higher level assignments for F-35 Metallic BTP Sourcing Team. Team sources all F-35 Metallic Machined, Sheet Metal and Tube requirements for Airframe Procurement Group. Serve as team lead on procedure reviewers for Airframe. Task would include reviewing division and corporate procedure changes before they are officially released. Applicant should be able to mentor less experienced buyers on team. Must be able to take on multiple independent assignments with minimal amount of oversight. Basic Qualifications Experience with metallic build to print or machine parts Experience and ability to contribute to the development of new concepts, techniques and standards for sourcing procedures. Understanding of JSF Engineering Databases including JDL and PDM. Experience in Airframe Procurement of Metallic BTP parts. Desired skills Green Belt Certification are desired. Ability to communicate effectively at all levels internally and externally. .External communication includes supplier executive management, CEO, President and owners. Internal communication with SCM senior management, Quality, Engineering, Legal, Business Management and Program Management. Must have Leadership skills and desires. Analytical background to review large and complex amounts of data. Advanced experience in Microsoft Suite. Business Acuminates a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and internationally, with business locations in many nations and territories. Join us at Lockheed Martin, where we’re engineering a better tomorrow. Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - See more at: http://search.lockheedmartinjobs.com/ShowJob/Id/74491/Subcontract%20Administrator%20Stf#sthash.pb2q6p7E.dpuf.CffwrxCF.dpuf
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