Karen Smith

**** *** ****** *****

Louisville, Kentucky 40214

502-***-****

acy3cx@r.postjobfree.com

****-******* ****** ******** *************, KY

Quality Manager/Continuous Improvement Manager

• Responsible for Plant Overall Plant Quality Improvement Initiatives

• Implemented PFMEA/Control Plan Software current and new products

• Facilitation of Continuous Improvement Activities

• ISO Certification Lead Plant wide

• Customer Interaction Lead

2014- 2015 Johnson Controls Louisville, KY

Quality Manager

• Quality Improvement Metrics Plant wide

• Q1 Flag recovery Chairperson

• Layered Process Audit System Chairperson

• Responsible for five QE’s, three Quality Control Supervisors and twelve auditors

2011-2014 Johnson Controls Georgetown, KY

Quality Engineer/Quality Lab Supervisor

• Responsible for Supplier Countermeasure Activity

• Responsible for Customer Quality and Problem Solving

• Brought Avalon Quality from 4.0 Appearance score to 4.8 to attain Lexus Business

• Set up of Inspection and Assembly Fundamental Skill Training area

• Developed Process Change Management System

• Floor Management Development system Implementation

• Standard Work Revision /Training System Plant wide

• Problem Solving Team Development Plant wide

2002-2009 Toyota Motor Manufacturing Georgetown, KY

Quality Control Supervisor

• Supervised 28 team members in Quality Control Department

• Trained/Supervised new team leaders to hold supervisory roles

• Responsible for writing and presenting quality control reports

• Worked closely with Human Resources to resolve manpower issues

• Facilitated problem solving within and between other departments

• Evaluated employees’ job performances and gave review

• Understanding of Receiving Inspection involving Materials Quality, Body

Quality Measurement, Paint Quality with Inspection, Engine Quality

1991-2002 Toyota Motor Manufacturing Georgetown, KY

Quality / Power Train Production Team Member

• Team Member in machining in Power Train Department

• Created standard work processes for machining department

• Created training manual for tool adjustments

• Developed and presented training for other team members

• Safety leader and Quality Circle leader in Power Train

• Worked with outside vendors to design and improve processes

EDUCATION

• BA Eastern Kentucky University, 1990

• Sullivan University, Legal Studies

• University of Mississippi, Legal Studies

• Excel, Micro soft Word, Power point, Lotus Notes

COMMUNITY SERVICE

• Volunteer, Women’s First Cancer Center, Tupelo, MS, 2010

EXTRACURRICULAR ACTIVITIES

Golf, Running, Frisbee golf, bicycling, photography

REFERENCES

Upon Request

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