Active Directory Technical Support/ Microsoft Windows/ SQL Server.
Resume:
Jetaun D. Smith Sr.
Gary, Indiana 46409
***************@*****.***
Education
ITT- Technical Institute September - 2016
Bachelors of Science in Information Systems and Cyber Security
Associates of Science Networking System Administrator
Work History
UNG - Valparaiso, Indiana September 2016 – January 2017
Blending Machinist
•Following prescribed procedure for operate 5 blending machines running simultaneously.
•Effectively operating sit down and stand up forklift trucks.
•Participating in cleaning work area through entire shift.
•Assist with loading raw martial when needed.
•Assist with team leader and maintenance crew while repairing machines
•Assist with team leader in using the overhead crane for production work.
Family First Services – Gary, Indiana April 2016 – September 2016
Home Maker Parent Aid
•Followed prescribed procedure, or by specific direction, cares for the basic physical and emotional needs of the children/youth living in the Group Home(s).
•Within defined structure provides interest and attention to each child/youth, and provides a mature, adult model with whom the clients can identify.
•Studies, learns and performs in accordance with the policies, standards, rules, regulations and procedures of the Agency and its primary regulatory bodies, i.e. DCFS, Child Welfare League of America, The Council On Accreditation of Services for Families and Children.
•Writes in the log in accordance with supervisory direction summaries of individual and group behavior.
•Provides raw material for the formulation of a childcare treatment plan for each child/youth.
•Participates in staff meetings and communicates with other members of the staff.
•Effectively intervene in resident’s disruptive behavior, both verbal and physical
•Performs other duties as assigned.
Northern Trust Company – Chicago, Illinois October 2015 – January - 2016
Remote Desktop Support Level 1
•Active directory – resetting passwords, security questions, (RSA) tokens
•Verify all clients and partners through enhance security protocols
•Remote to users in order to troubleshoot issues
•4 months of call center experience
•Provides friendly, courteous, and quality IT support to all users.
•Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems
•Supplies Level 1 technical support
•Assists with advanced troubleshooting for special projects as directed by Team Lead
•Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions.
•Documents all clients and partners issues in call tracking system
•Meets all required to verify all clients and partners
•Stays current on and adheres to established policies, procedures and documentation
•Remote to users in order to troubleshoot issues
•Supported 7 Banking applications: Private Passport, Treasury Passport, Wealth Passport, Remote Despot Capture, Remote Lock Box, Trade Order Entry, Web Cash Movement
ITT- Technical Institute – Merrillville, Indiana March 2015 – October 2015
Help Desk Level 1
•Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions.
•Effectively operating Multicast and Unicast for imaging
•Active directory – resetting passwords, renaming computers, Group Policy
•Install, upgrade and configure network printing, Active directory structures, file/user rights, security and software on fileservers.
•Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
•Configure and maintain Windows Active Directory and Virus protection.
Highland School Bus Company – Highland, Indiana January 2015 – October 2015
School Bus Driver
•Transported students to and from school.
•Transported students to and from charter events in/out of the state
Illinois Central School Corp. – Gary, Indiana May 2014 – November 2014
School Bus Driver
•Transported students to and from school.
•Transported students to and from charter events in/out if the state
Volunteer Experience
City Hall of Gary – Gary, Indiana January 2015 – March 2015
Help Desk Level 1
•Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
•Document all end users information, including name, department, contact information, and nature of problem or issue.
•Remote to users in order to troubleshoot issues.
Contact this candidate