Customer Service - Administrative Assistant
Resume:
Katelyn Hatley
** ******* *****, **** *****, FL *2164 C: 386-***-**** n ********@*****.***
Summary
I am focused, organized and professional. I am great at prioritizing and completing tasks on time, completing multiple tasks simultaneously and following through to achieve projected goals. Most of my experience is in customer service, phone answering, auditing and billing. Experience
Expert Product Consultant
Woodbury Health Products A ugust, 2016 - January, 2017
- Began as a cold call associate and within a month was promoted to the insurance division
- Assist clients in finding correct products based on their needs
- Meet monthly sales goals
- Comply with all HIPAA, OSHA, Medicaid, IBudget and AHCA rules
- Submit authorizations for client’s medical products Front Desk Associate
Office Divvy, LLC February, 2014 - August, 2016
- Began as a Junior Associate and was quickly promoted to Front Desk Associate
- Answer phone calls for 50+ different businesses
- Calls ranging from basic inquiries, to scheduling appointments, or to placing complex orders
- Work with creating and organizing audits in both excel and Google sheets
- Action monthly and quarterly billing overages and weekly payroll
- Manage team schedule of 10+ employees
- Handle all client communications
- Manage client CRM platforms
- Business development and invoicing for inbound membership requests
- Event planning for various professional events
- Conduct inventory and place orders
Education
Flagler Palm Coast High School
June 2015 High School Diploma
- Dual-Enrolled at Daytona State College
- Graduated Cum Laude with 3.6 GPA
Future Business Leaders of America
August, 2013 – June, 2015 Treasurer
- Counted daily revenue and placed purchase orders
- Tallied daily deposits
- Managed school store
- Managed and ran group meetings
Certifications
- Florida State Notary until 2020
- HIPAA and OSHA certified
- Microsoft Word & Powerpoint 2010
REFERENCES AVAILABLE UPON REQUEST
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