Customer Service Sales

ALI HAMID ***** *** AVE NW EDMONTON, ALBERTA T*V *A3 PHONE :780-***-****

EMAIL: ***********@*******.***

Profile & Objective

Through a combination of my experiences and my theoretical studies, I have gained practical skills that will assist any organization in achieving their business objectives consistently. I am seeking a position within your organization to contribute my skills, strong work-ethic, aspiration to learn and creativity. I desire to gain more valuable experience and achieve expertise that will benefit the organization regardless of the field of work. As listed below, I have obtained knowledge, skills and abilities in several areas and if given the opportunity, I commit to working tirelessly to meet and exceed all performance expectations from my performance leaders

Education

Grant MacEwan University/Keyano College Fort McMurray/Edmonton, AB

Bachelor of Commerce Degree

Area of Study:

Introduction to Canadian Business Introductory Financial Accounting Marketing Organizational Behavior Finance Statistics and Probability Professional Writing Introduction to Management Business Law in Canada Economics

Through these courses, and both institutions environments, I have learned the ability to strategically analyze businesses, devise and administer plans to improve and develop procedures for sustainable growth. I’ve also learnt how to effectively work in teams, build consensus, set goals and objectives, and ensure the accomplishment of goals with excellent quality and in a timely manner.

Experiences

June 2015 – December 2016 Great West Chrysler Edmonton, AB

17817 Stony Plain Rd NW, Edmonton, AB T5S 1B4 Phone Number: 780-***-****

Car Sales Representative

Experience gained in the field of sales through Great Wes Chrysler was an essential element to help notice personal flaws in sales and aiding in customer needs. Selling and pleasing customers was the heart beat of a high pace sales position that strictly relied on sales to get paid.

Dealing with customer needs and wants

In charge of making and organizing personal lists of prospective customers for use as sales leads, based on information from ads, business directories ext.

Quoted prices and credit terms and prepared sales contracts for sold vehicles

Prepared reports of business transactions and kept expense accounts.

Setting targets and making monthly quota’s set by management

Customer service and great communication skills were vital

Pulling credit scores, and building customer report

September 2014 – February 2016 The Canadian Brewhouse Ft. McMurray, AB

108 Riverstone Ridge Unit 117, T9K 1S6 Phone Number: 780-***-****

Front of House – Bartender/Supervisor/Corporate Trainer

Within my short tenure at The Canadian Brewhouse, I developed the work experience and skills to earn promotions such as becoming a Floor Supervisor and Top Bartender/Corporate Trainer. These duties include many responsibilities such as hiring and training new employees throughout the entire corporation, assisting in the development and training of staff in new locations. Alongside with customer service, I learned new strategies in sales and marketing to help a business expand it’s cliental.

Professionally and respectably dealt with customer and employee complaints and problems

Verified all beverages are made to ‘spec’ and in a timely manner

Enforced teamwork, proper structure throughout the bar and complete organization

Trusted with opening up and shutting down the restaurant, cash-outs, log-notes and safe codes

Responsible in making liquor weighs, orders stocking, making budget

Making bartenders schedules while complying with all their needs and wants

June 2010 – September 2013 Prime Social Kitchen Ft. McMurray, AB

435 Gregiore Drive, T9H 4K7 ` Phone Number: 780-***-****

Front of House – Bartender/Manager

Through my time with Prime Social Kitchen, I progressed from bartending to FOH (front of house) management quickly. I gained the needed essential experience and knowledge that gave me the ability to completely run a restaurant’s front end. This included tasks such as staff/customer complaints, hiring, scheduling and leading/prompting teamwork to make the company and its workers excel. Some other duties performed in this position were as follows:

Provided a clean and healthy establishment for employees and guests

Enforced teamwork, calmness and patience during high-pressure/stressful times

Trusted with opening up and shutting down the restaurant, cashouts, log-notes and safe codes

Aided in make sure that all alcoholic shipping and receiving was stored and managed efficiently

Responsible for guests, co-workers, and problems throughout the restaurant

Opened and closed the entire restaurant while maintaining admirable labour hours

April 2009 – September 2013 Moxies Classic Bar and Grill Ft. McMurray, AB

9512 Franklin Ave Suit 100, T9H 3Z7 Phone number: 780-***-****

Front of House – Busser/Host/Server/Bartender

While in school, I had an opportunity to work for Moxies Classic Grill, where I progressed through positions and was able to obtain exposure to the POS and Squirrel systems. Occasionally, I helped supervise the dining room and lounge, making it mandatory to open and close, as well as learning cash out logs and trusted with safe/security codes.

During large revenue hours, maintaining high work performance as well as consistency in quality was a must. Being a bartender for the majority of this work term allowed me to learn all sorts of alcoholic beverages and preferences. In addition, the following responsibilities were also included in my role:

Cleared, wiped and set tables

Maintained a clean, sanitary, and safe workplace for both co-workers and guests

Weighed liquor and beer kegs to make sure numbers were always in check

Trained the new co-workers

Proper guest satisfaction and service was of top priority

Worked under great amount of pressure to maintain hot food, and guest satisfaction during revenue hours

Additional Skills & Traits

Experienced with Microsoft office applications including Word, Excel, and PowerPoint.

Currently posses OSSA, CSTS & Proserve

Extremely organized, motivated, mobile and flexible.

Interpersonal skills and strong communication skills. Able to work efficiently and effectively at an individual level, and in a team effort. Excellent Time Management skills.

Leadership skills and natural ability to adapt and learn quickly in different work environments under various degrees of pressure, all for the purpose of coming up with structured decisions and superior solutions.

Ability to prioritize, delegate tasks, and motivate employees and others around me.

The ability to build consensus within a team setting.

A strong financial background and understanding of the bigger picture.

Good business knowledge and accountable for my decisions.

Positive attitude and looking to help and accommodate others with their work.

Value team building, ethics, setting goals, and achievement.

References

Zak Abdi – Sales Manager at Great West Chrysler – 1-587-***-****

Patrick Kehdy – General Manager at Canadian Brewhouse - 1-780-***-****

Bassam Saeed – General Manager at Prime Social Kitchen – 1-780-***-****

Kamran Ahmad – Manager at Moxies Classic Grill – 1-780-***-****

Contact this candidate