Customer Service Project Manager

Luana Heck acy3b4@r.postjobfree.com

** ****** **, **** ***, San Francisco, CA 94105 415-***-****

I have experience working with different fields, public and private companies, supporting sales operations, negotiations across the world, and providing great customer service. I love different cultures and appreciate creative business.

Highlights

- T eamwork - Google Suite - Project Management / Agile Management

-Customer Experience - Strong interpersonal skills - Detail oriented

- Problem-Solver - Online/digital marketing - Portuguese (native) Spanish (interm) Career History

Rav Enterprise: Ecommerce Asaveaday.com 11/2016 - now Volunteering as Project Manager - Remote

- Collaborative and creativity working with developer building a shopping channel

- Integrated sprint techniques for agile development

- Conduct research and investigations to drive content suggestions on Social Media

- Independent worker trying to prioritize tasks and manage the project effectively Expoim Comercio Exterior, Porto Alegre, Brazil 07/2012 - 12/2013 Foreign Trade Assistant

- Commercial importer and exporter, advice and representation in foreign trade.

- Responsible for sales, customer support and satisfaction.

- Tracked, analyzed and reported status of goods.

- Helped prospect new products, clients and suppliers for the business.

- Managed prices and sample negotiation between both parts

Through my fierce negotiations and attention to client needs, I helped several of our clients launch successful business

Au Pair Care, San Francisco 08/2013 - 03/2012

Assisted a busy family with 3 kids in their daily routine. Banrisul (Banco do Rio Grande do Sul), Porto Alegre, Brazil 07/2009 - 08/2010 Internship - office administration

- Assistance / secretary of the Superintendent and Manager Technology area

- Managed Superintendent's agenda.

- Assisted in the preparation of "Forum Internacional de IT Banrisul".

- Created content and coordinated event invites

- Supported international speakers before and during event

- Administrative daily office routines (Microsoft Office)

Strategies I helped developed are still being used nearly 8 years later. SEDAI, Porto Alegre, Brazil 07/2008 - 06/2009

Internship at BUsiness Develop office

- Administrative Assistant in the area Cooperation Networks, the main program organized by the department.

- Helped establish new partnerships and build on existing relationships

- Organized meetings and events to help small business network

- Member of the content creation team

Education

Project Management, Certificate Program.UC Berkeley Extension (2015-2016) TOEFL test - ETS (2015)

English as second Language, Transworld, San Francisco (2014-2015) Non-credit Small Business Management. City College of San Francisco (2014) Social Management, S pecialization Program, I ERGS, Brazil (2013) Bacharel International Relations, Centro Universitario La Salle, Brazil ( Graduated 2012)

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