Human Resources Customer Service

Jess Serna

acy3ap@r.postjobfree.com

**** *. ******** ****** ****: 209-***-****

Stockton, CA 95204 Cell: 209-***-****

Mastery: Human Resources; Human Capital Management; Employee Relations; Organizational Change

Integrity- Committed- Problem Solver

Approximately thirty years of professional Human Resource experience leading and advising organizations with all aspects of Human Resources needs. Able to solve complex problems and advise executive leadership with all aspects of human resources including but not limited to; organizational development, performance management, recruitment and retention strategies, employee benefits, workers compensation, employee relations, staff development, and laws and regulations related to human resource matters.

Human Resources Organizational Results

In partnership with the University of the Pacific-School of Business developed management certificate program for approximately five hundred management staff.

Led labor/management health care committee reducing health care cost by 12 million dollars.

Designed customer service curriculum for Human Resources staff.

Designed performance metrics for Human Resources staff.

Chief negotiator, over 300 labor agreements.

Successfully represented management during EEOC/DFEH settlement conferences

EDUCATION

University of the Pacific – BA, Political Science

University of California Davis Extension-Labor Relations Certificate Program

Harvard School of Law – Interest-Based Bargaining - Certificate

PROFESSIONAL EXPERIENCE

Chief Human Resources Officer

Sacramento City Unified School District (September 2011-September 2013)

Lead and direct the Human Resources Department (24 professional, technical, & support staff)

Member of Superintendent’s Executive Cabinet.

Advise Superintendent, Board of Trustees, and administrators regarding all human resources and employee relations matters.

Chief Negotiator, (5 bargaining units)

Senior Director of Labor and Employee Relations

San Juan Unified School District (August 2007 to September 2011)

Lead and direct 8 human resources staff.

Develop and administer employee recognition program.

Train leadership staff regarding all labor and human resources matters.

District Strategic Planning Team.

Member of Superintendent’s Executive Cabinet.

Advise Executives regarding all human resources matters.

Chief negotiator, (5 bargaining units).

Senior Human Resources Consultant - Central Valley

Kaiser Permanente (September 2006 – August 2007)

Advise Executive Leadership regarding all human resource matters.

Represent the company at all Level II grievances.

Advise managers regarding all disciplinary matters.

Negotiate labor agreements.

Director of Labor Relations

Stockton Unified School District (February 1999 – September 2006)

Chair person, Benefits Labor/Management Committee.

Lead and manage all District disciplinary matters.

Lead and represent the District at grievance, fact-finding and arbitration hearings.

Train leadership staff regarding all labor and human resources matters.

Member of Superintendent’s Executive Cabinet.

Chief negotiator.

Human Resources Manager

Sacramento County (July 1996 to February 1999)

Manage the County Classification and Exam Development and Employment Department

Lead and manage a professional, technical and support staff of 26

Prepare all supporting data for labor negotiations for 22 bargaining units

Countywide classification/compensation consolidation project leader

County Affirmative Action Officer

Commitment to Community

Hispanic Man of the Year, San Joaquin County.

Board of Directors-United Way.

Board of Directors, Vice President-YMCA.

Board of Directors, President- Council for the Spanish Speaking.

Board of Directors- Children’s Museum.

References available upon request

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