NOUR-ALLAH HAZEM EL-SHAFEI

Address: *** **, ***** #*, **-Dafna, Doha, Qatar

Mobile: +974-******** Email: acy36f@r.postjobfree.com Objective

To obtain a job position in the field of information technology that allows me to contribute my business and technical knowledge and develop real- life working experience.

Personal Information

Nationality: Egyptian

Date of birth: 02/01/1993

Personal Character: A hard-working, self-motivated with strong communication skills, enabling me to achieve goals while working collaboratively in groups or independently under high pressure Education

German University in Cairo (GUC), 2009/2013

Bachelor of Science in Business Informatics

Bachelor Thesis topic was "Investigating the effect of Mobile-Customer Relationship Management (M-CRM) on customers’ loyalty". Nefertari British International Schools (NBIS), 2006/2009 International General Certificate of Secondary Education (IGCSE) Certificates

C_HANATEC131 Certified Technology Associate (Edition 2013)- SAP HANA 06/09/2014

C_TADM50_731 Certified Technology Associate- System Administration (Max DB) with SAP NetWeaver 7.31 11/09/2014 Additional Courses

"Young Professional Program" from SAP 06/2014 - 10/2014

ABAP

Solution Manager

HANA

Netweaver

Experience

Credit Suisse (Qatar), 10/2016 - Present

Administrator

Duties:

Managing and maintaining budgets, as well as invoicing.

Supervising administrative staff and dividing responsibilities to ensure performance

Coordinate office activities and operations to secure efficiency and compliance to company policies

Update appointment calendars and schedule meetings/appointments

Arranging in-house and external events.

Create and update records and databases with personnel, financial and other data.

Track stocks of office supplies and place orders when necessary

using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

Receiving and sorting daily mail/deliveries/couriers Edita, 01/2015 – 08/2016

Application Support Engineer

Duties:

Maintain and create new SAP security roles, authorizations and profiles.

Participate in the Project planning and delivery of SAP Software upgrades, support packs and performance tuning of SAP Environments, ensuring the efficient and secure operation of the SAP systems.

Participate in ECC Enhancement package 7 upgrade.

Complete client copy.

Monitor and provide regular reporting on performance data for key applications.

Support of basis and functional issues.

Raya Contact Center, Etisalat UAE, 12/2013 - 05/2014 Technical Support Agent

Duties:

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Improves client references by writing and maintaining documentation.

Accommodates client disabilities by recommending devices and techniques.

Avoids legal challenges by monitoring compliance with service agreements.

Improves system performance by identifying problems; recommending changes.

Updates job knowledge by participating in educational opportunities; maintaining personal networks.

Accomplishes information systems and organization mission by completing related results as needed. IBM Internship Program, 03/2013 - 04/2013

Information Technology Department

Duties:

Exploring the effect of Mobile-Customer Relationship Management (M-CRM) on customers’ satisfaction and loyalty in retailing by analysing: o Mobile technology and applications

o Key aspects for initiation of mCRM (Infrastructure) o Mobile-CRM limitations

Evaluating the customer acceptance of M-crm.

Classifying what kind of data is used in M-crm systems in the computer industry segment.

Ascertaining what collaboration\interactivity tools are used in M-crm systems.

Identifying the features of M-crm and discovering the M-crm’s Infrastructure. ABB Internship Program, 07/2012 - 08/2012

Communications Department

Duties:

Importance of internal communication that lead to increase employees’ awareness & understanding on ABB’s vision, mission & business objectives and to engage employees to the company.

Understanding the role and importance of internal communication in informing, involving, motivating, leading, clarifying, effecting change, importance of 2 way communication and analyzing the communication culture of the organization by recognizing the symptoms of poor communication and understanding the causes of poor internal communication (including lack of clarity around vision and mission, lack of

‘belonging’, lack of communication skills, poor\erratic communication procedure, poor communication culture).

Support in awareness campaign on business principles/mission & vision o Prepare posters/roll ups to be placed at HQ and factory.

Support in preparing internal launch promotional material o Develop & prepare messages to be used for posters/rollups/teasers mail. o Inventory of required quantities & production

Support in organizing Iftar Ramadan for HQ

Activities and Voluntary Work Experience

Kidzania Egypt, 02/2013

Artistic Team Member

Kites Egypt, 11/2012 – 12/2013

Organizing Member

MECA 02/2011

Marketing course

Alshanek Ya Balady (AYB), 03/2012 - 04/2013

Fundraising member

Fekra Development (NGO), 05/2012 - 07/2013

Sales member

Geneih Fl Yom (GFY), 10/2011 - 12/2011

Project Management Member

Ain Shams Model United Nations (ASMUN), 11/2011 - 04/2012 Coordination Member

Other Skills and Achievements

IT Skills:

Microsoft Office

Adonis

Java.

PHP.

Microsoft SQL, MySQL and NetBeans

Languages:

Arabic: Native

English: Fluent

German: Working knowledge and skills

Achievements

Handball Egyptian national team player for under 21

Handball Qatar national team player for above 21 References available upon request

Contact this candidate