Support Electrical Engineering

EDWARD LU

***-** **** ******, ********, NY *****

Home: 718-***-**** • Cell: 917-***-****

*******@*****.***,

Computer Skills: Operating Systems Windows10, 8, 7, 2003, XP, Mac OS and Android Microsoft Active Directory, OS/2 Macintosh OS12-OSX, SCO UNIX, VMS, PC anywhere IBM Systems ADSM, Brixton-CSG.

Networks TCP / IP, Gateway, Frame Relay, Thin Ethernet, HP Active Hub, CISCO Router, IBM Token Ring, Wireless Router. Cable modem network. Software Lotus Notes 9.0, Microsoft desktop applications, Virus scan, Remedy, PeopleSoft. Hardware HP Server, IBM. Dell PC, all HP Laser Printers. BlackBerry. IPad. Apple products. Experience:

Time Warner Cable Inc. •Nov 2015 – Current.

•Time Warner Cable’s level 3 Client service Technician.

•Running cable line from Tap to Client residence or office.

•Configured Signal lines distribution to meet all equipment’s need.

•Install and Trouble shoots customer’s Cable modem and internet access issues. IBM •July 2007 – Sept 2015

•2011 to 2015 IBM Level 3 Customer Desk side Service Specialist New York, NY

•Support and managing IBM's Client network and Servers infrastructures.

•Level 3 Desk side support for CNA Insurance Company. (Day to day operation)

•Responsible for CNA’s Tarrytown and Melville office’s server room support. Server’s installation.

•Interactive with third party Vendors to configure set up wireless access point and security setting.

•Using Active Directory to manager User’s account. Responsible company computers application

•Install and maintenance. Using office communicator to remote access into User’s PC to fix computer issues.

• For new hirer using SMS server to image new work stations. Configure PCs to join the network Domain.

• Install new applications, Set up outlook mail account. Install Printer driver. to configure user MS office.

•Configured Mobil devices such as Blackberry, IPhone. to access user’s company’s web mail account.

•Used Arc Server to back up server. Mapping user’s network driver.

• 2007 to 2011 as IBM GTS field support Specialist, Support and set up JPMorgan, Merrill lynch and

•Bank of American Trading flood Workstations, Bloomberg Workstation. Dictaphone and Multi monitor

•screens display.

• Completed Wireless survey project and set up wireless access point for New York City High School.

• IBM retail Clients New Store POS system set up Team lead. For GAP Inc. Best Buy and Old Navy.

•Support IBM's retail Clients Point of sale system repair, upgrade, roll out and maintenance. DESIGN STRATEGY CORP August 2005 - September 2006

• System Roll out and Support Specialist New York, NY

• Credit Suisse First Boston, Omni Pro 3.4.1 application and XP roll out.

• Setup user’s Lotus’s note E-mail, Support system application and system hardware.

• New York Columbia Cornell Hospital Novell Network Server, PC upgrade XP roll out.

• Configured user’s mail account, network printer installation and data backup.

• Assistant upgrades Network Server from Win2000 to Win2003.

• Ghosted user’s PC. Back up data, Set up E-mail and install network printers. TIME WARNER CABLE

July 2002-July 2005 Cable Modem Access Phone Support Level 3 Consultant New York, NY

• Cable modem internet access Level 3 Phone support

• Utilize CSG software to troubleshoot connectivity issues for cable modem users.

• Using phone to assisting end-user implementing computer access speed at self-installation.

• Phone Support end-users’ cable modem connectivity through various versions of operating systems, i.e.,

•PC & Mac

• Support and instruct field technicians on modem signal reading and modem bin file upgrade.

• Support end users wireless Cable Modem configuration. set up wireless access point.

• Install cable and DSL modems with HP network router. DEUTSCHE BANK TRUST COMPANY, N.A. May 1996 - June 2002

• Data Center Specialist New York, NY

• Supported central data center’s day-to-day operations.

• Responsible Server installation and troubleshot production environment consisting of over 5,000 PC

•servers, including NT,

• Novell, Lotus Notes Domino server, SQL, Web, and Print Servers.

• Performed day-to-day backup monitoring and end-user file recovery through PC ARC Server and IBM

•Tivoli ADSM.

• Used Tivoli to monitor server’s performance and outages.

• Used Remedy software to create service tickets.

• Solved desktop PC problems through remote access program such as Timbuktu or PC Dou.

• Executed VMS/Unix batch files on a daily basis.

• Issued temporary accounts for second-level support staff to access VMS or UNIX server.

• Coordinated with compliance department to restore Lotus note e-mails through ARC Server Backup, which were used for investigative purposes.

SKADDEN, ARPS, SLATE, MEAGHER & FLOM Sept 1994 - May 1996

• Network and Desktop Support Specialist New York, NY

• Supported more than 2,000 Novell 3.11 Netware users firm-wide.

• Installed new HP routers and network switches and troubleshot users’ network PCs and laser printers.

• Provided phone support from legal and support staff regarding all computer issues.

• Installed special applications on legal staff’s laptop computers. JYACC, INC.

•System Support Engineer New York, NY Aug 1990 - Sept 1994

• Supported and troubleshot all PC workstations based on Unix and TCP/IP network platforms.

• Upgraded and set up training room’s network PCs. Education: Currently studying CCNA

STEVENS INSTITUTE OF TECHNOLOGY Hoboken NJ

Master of Electrical Engineering (M.E.E.), Computer Information Networks - 1990 SOUTH CHINA UNIVERSITY Guangzhou, China

Bachelor of Science (BS), Electrical Engineering – 1984. Pass FCC Top Secret Background check. Fluent in Chinese.

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