DEBORAH T. HATCH, LVT

acy32n@r.postjobfree.com

PROFILE

A self-starting, motivated team player desiring to secure a sustainable career path where my positive attitude, customer service experience, attention to detail, strong initiative and commitment will be fully utilized.

EDUCATION

2004 Radiation Safety Short Course Certification (Mesa, AZ)

2001 Pima Medical Institute – Veterinary Technician (Mesa, AZ)

1982 Medical Administrative Secretary – Burdett Secretarial School (Boston, MA)

1981 Basic Emergency Medical Technician – Boston City Hospital (Boston, MA)

LICENSURE

2014 National and Maine State Veterinary Technician Licensure

2004 National and Arizona State Veterinary Technician Certification

EXPERIENCE

December 2014 - MaineHealth Patient Financial Services/Cash Operations, Scarborough, ME

Current Career Management Associates Temporary Assignment – Credit Analyst/Cash

Payment Poster

Team member assisting reduction of $650,000 outstanding patient and insurance credits

Review insurance explanation of benefits (EOB) and payments to process for appropriate credit

Generate insurance and patient refund/credit requests based on patient/insurance payments from GroupCast, EClinical Works(ECW) & DataArk records

Transfer patient refund payments to collections where applicable based on GroupCast and EPIC records

Research claims and takebacks for processing refunds

September 2014 - InTown Veterinary Group PCVRH – Portsmouth, NH

December 2014 Certified Veterinary Technician – Internal Medicine Department

Client communication, appointments, billing and pet histories

Hospitalized patient and outpatient technician treatments

Endoscopic procedure assistance/anesthesia monitoring, ultrasound assistance, phlebotomy, radiographic studies, euthanasia preparation and assistance

Laboratory test processing (Idexx) and in house laboratory testing

July 2014 - MaineHealth Patient Financial Services, Scarborough, ME

August 2014 Career Management Associates Temporary Assignment – Phone Triage

High volume inbound call center phone triage

EPIC and Auth.net computer program knowledge

Process patient phone-in payments, initiate payment plans

Direct incoming calls to appropriate financial departments

August 2012 - Queen Creek Veterinary Clinic, Queen Creek, AZ

April 2014 Certified Veterinary Technician/Receptionist (Queen Creek, AZ)

Pet examinations, vaccines, radiographic studies, euthanasia preparation & assistance

Laboratory test processing, phlebotomy, IV catheter placement

Anesthesia monitoring, emergency triage

Client wellness education, zoonotic awareness & communication

Medical record documentation, treatment plan transcription & implementation

Deborah T. Hatch

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March 2012 - Chipotle Mexican Grill, Mesa, AZ

August 2012 Crew Member/Customer Service

Customer service via completion of food orders & inquires

Food preparation and line service as assigned

July 2011 - Companion Pet Clinic of Gold Canyon AZ

November 2011 Certified Veterinary Technician (Gold Canyon, AZ)

Pet examinations, vaccines, radiographic studies, euthanasia preparation & assistance

Spay/neuter/declaw, specialized/emergency surgeries, emergency triage

June 2004 – VCA-Animal Referral & Emergency Center of Arizona (ARECA)

July 2011

Internal Medicine Specialty Technician (Mesa, AZ) May 2010–July 2011

Intensive Care Unit Technician (Mesa, AZ) November 2007–May 2010

Oncology Technician (Mesa, AZ) October 2006–November 2007

Lead Internal Medicine Specialty Technician (Mesa, AZ) October 2004–

October 2006

Diagnostic Imaging Specialty Technician (Mesa, AZ) June 2004–October 2004

VCA Technician Skill set: VSI & Cornerstone computer systems; anesthetic protocols and monitoring; medical transcription and terminology; CPR, emergency triage and stabilization; Pain Score evaluation; arrhythmia identification; AAHA log compliance; specialized Diagnostic Imaging studies and procedures; phlebotomy; IV, jugular and urinary catheter placement; chemotherapy preparation and administration; monitoring equipment (DRE, Cardell & Doppler, Snyder Oxygen cage); laboratory testing and processing (Antech & Idexx laboratory(outside samples); in house processing of i-Stat, Lactate, Glucometer, Vetest, LaserCyte & Catalyst, SNAP, manual CBC differentials and cytology; blood transfusion cross matches and administration; treatment plan implementation (Isolation, ICU, Internal Medicine, Oncology, Emergency, I131 (Radioactive Iodine Therapy); medical record documentation, referring veterinarian communication, receptionist, client communication and education.

OTHER CUSTOMER SERVICE EXPERIENCE

Bard Ventures, Division of CR Bard, Billerica, Ma - Document Control Coordinator

Created and maintained all documentation pertaining to raw materials, sub-assembly, finished components, bill of materials, packaging materials and labeling components

Processed all revision documentation for manufacturing components and labeling details

Liaison for Product Mangers, Manufacturing Mangers and Materials Distribution

Bard Critical Care, Division CR Bard, Billerica, MA – Customer Service Representative/Service and Return Goods Coordinator

Generated computer orders for west coast accounts

Contact point for six (6) west coast sales representatives

Processed return good and repair authorizations

Generated invoices and shipping documents for all repairs

Processed credits for returned goods

American V. Mueller, Division of American Hospital Supply, Chelmsford, MA – Regional Sales Manager Administrative Secretary/Customer Service Representative

Maintained communication for the Regional Sales Manager

Organized all sales representative meetings and program schedules for quarterly meetings

Dictation and all correspondence of the Regional Sales Manager

Generated special surgical instrument orders for sales representatives

Customer service representative for New England and Mid Atlantic state accounts

Contact point for New England and Mid Atlantic sales representatives

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