Customer Service Administrative Assistant

Monika Rodriguez

***** *. ******** **, ********, OR 97216 Cell phone: 503-***-**** M *****.*************@*****.*** Skills and Qualifications

● Great communication Skills

● Able to stay calm muli-task in high stressed

situations

● Excellent organizational, planning, and

prioritizing skills

● Self - Starter

● Great Problem Solving Skills

● Ability to work well on a team and

individually

● Very patient, kind, and caring

● Excellent customer services skills

● Able to route multi-line telephone calls

● Able to perform data entry

● Fast and efficient worker

● Able to process information

Professional Experience

Customer service

● Completed multiple tasks in a fast paced environment, often with multiple conflicting deadlines.

● Tracked, ordered and maintained office supplies and processed incoming and outgoing mail; operated and maintained basic office equipment.

● Operated a multi-line telephone system, and routed calls to appropriate person

● Entered data into a multitude of different data based systems;

● Provided executive and administrative support to staff and colleagues, including writing reports, correspondences, and scheduling appointments

● Handled situations with dissatisfied customers, settled them down, and provided resolution; referred customer to appropriate supervisor when necessary. Child Care & Youth Development

● Prepared nutritious and appealing meals to all age groups currently have a food handlers card

● Planned and directed children to their activities for the day

● Respect parent point of view while resolving differences

● Great role model and teach appropriate behavior and skills

● Provided and maintained a great learning envierment

● Develop and maintained age appropriate activities and educational plans; provided structure and support for all children

● Kept daily log of children’s meals, shared daily occurrences with parents in an accurate and timely manner.

Employment History

Impact Northwest, Portland, OR / Child Care Provider – 3/2011 – 11/2011 Pixie Child Care, Portland OR/ Teachers Assistant – 10/2008 – 3/2011 Social Security Administration/ Ketchikan, AK/Administrative Assistant – 2/2006 – 7/2006 Professional References

Tracy Gabriel, Supervisor, Pixie Child Care, 503-***-**** Jindra Kukla, Supervisor, Impact Northwest, 503-***-**** Kathleen Potts, Supervisor, Social Security Administrative, 503-***-****

Contact this candidate