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Sales Customer Service

Location:
Abingdon, MD
Salary:
negotiable
Posted:
March 01, 2017

Contact this candidate

Resume:

Dean V. Emig

443-***-**** acy2nm@r.postjobfree.com

EMPLOYMENT HISTORY:

Future Foam Manufacturer Sales Rep Mid Atlantic April 2015-November 2016

Mulit-state coverage of Maryland, Washington DC & Virginia. Charged with the sale of carpet cushion and hard surface underlayment (hard woods, engineered wood, LVT & LVP). Tasked with improving profit margin and customer base. Achieved this through cold calling and referrals. Built customer base of 50 new retail and wholesale accounts in 9 months, all while servicing an existing book of business (70 accounts).

Armstrong Cabinets Field Services Supervisor Mid-Atlantic March 2014-April 2015

Multi-state coverage of Maryland, Virginia, Pennsylvania and Washington D.C. Reported directly to the Regional Operations Manager. Responsible for developing, building & maintaining relationships with sub contractors. Daily duties include field measurements, performing service and warranty work, purchase & change orders, estimates & bids, add-on sales, budgeting, quality control and product delivery for both residential and commercial jobs (both single & multi-family). Tasked to take contract from sale to installation, ensuring the very best in customer service & liaison between customer, contractors & company.

2-10 Home Buyers Warranty Field Services Manager Mid-Atlantic March 2011-March 2014

Multi-state coverage of New York, New Jersey, Maryland, Washington D.C. and Virginia. Report directly to the Regional Manager. Responsible for the hiring and firing of contractors in all trades (ie, HVAC, plumbing, electrical, appliances, roofing, etc.), producing various reports for average work order costs, material costs, customer surveys, forecasting, completion days, budgets (by state and market), contractor by market/state, rankings and so on. Managed an average of 2500 contractors monthly and implemented productivity programs to help maintain the markets. Instrumental in lowering average costs in Virginia, Maryland and New Jersey by 8%, bringing these markets their best cost average in 5 years (2013).

The Home Depot Project Manager Baltimore, MD February 2006-November 2010

Worked in the: At Home Services Division. Total area coverage of Baltimore City/County, Carroll, Montgomery, Anne Arundel, Harford and Cecil Counties. Personally responsible for the installation of over $10 million of construction contracts. Reported directly to the Installation (Regional) Manager. Experienced in managing multiple projects at once. Well versed in all aspects of planning, purchase/change orders, inspections (both company & insurance), preventative maintenance, management of installation crews, quality control and strict budget management. Charged with managing, hiring/firing & training of sub contractors and vendors. Responsible for the start (installation) and completion of over 2000 residential/commercial jobs installing windows, gutters, attic insulation, siding & roofing applications (i.e. Asphalt Shingle, EPDM, TPO and PVC). Acted as liaison between customers & company, always ensuring the very best in customer satisfaction.

Walter & Jackson, LLC. Contractor Sales Rep Peach Bottom, PA April 2004-January 2006

Local coverage of Baltimore, Carroll, Harford and Cecil Counties for a medium sized, Pennsylvania based, building

material company. Reported directly to VP of Sales. Sale of construction materials: i.e, lumber, trusses, building components, windows, kitchens & baths. Sales and account management of over 60 new accounts. Responsible for material take-offs, forecasting, estimates, RFP’s, sales proposals, architect presentations, bids, deliveries, jobsite visits, CAD drawings and blueprint reading. Exceeded sales goals monthly by performing jobsite visits, cold calling, contractor events, networking and

referrals. Built long lasting relationships through hard work and excellent customer service.

84 Lumber Regional Loan Manager Mid-Atlantic January 2003-March 2004

Multi-state coverage of Maryland, Deleware, Southern Pennsylvania, Northern Virginia, Washington

D.C. and Southern New Jersey. Reported directly to VP of Loan Acquisitions. Responsible for managing 40

stores and the training of over 200 salesmen in all aspects of construction loans. Pitched new construction,

rehab and ‘spec’ loans to builders in lieu of them acquiring traditional bank loans. Achieved sales goals through

cold calling, jobsite visits, networking, referrals and telemarketing.

Vision Multimedia Technologies Director of Sales & Marketing Baltimore, MD Feb 2001-Nov 2002

Sales coverage of Baltimore/Washington D.C. metro areas and Northern Virginia. Reported directly to CEO. Took

small start-up company from infancy to becoming a major web development and data management firm within

Baltimore metro area. Designed internal/external advertising and marketing campaigns. Planned fiscal budgets/forecasting,

directed trade shows/networking events and gave proposals and presentations. Developed new strategies to decrease

production time and increase delivery of product to customers. Managed, hired/fired sales staff of four in local/regional

sales targeting small to medium sized businesses. Increased revenue and profitability by introducing new product lines.

Exceeded sales goals by cold calling, networking, referrals, telemarketing, advertising (print, web, radio) and trade shows.

Computer User Magazine Ad Director Baltimore, MD June 1998-February 2001

National sales coverage while being based in the Baltimore/Washington D.C. metro area. Reported directly to the

CEO. Through cold calling, networking, referrals and trade shows I helped turn this regional publication (6 markets)

into a national publication (36 markets). Promoted from Account Executive to Ad Director by achieving sales goals.

Was instrumental in helping to create the company’s web site turn a profit. Used blended strategy for branding clients’

products/services through print/web/radio/T.V. Helped design marketing campaigns to increase profitability and brand

awareness for the publication. Managed the Baltimore and Washington D.C. offices and managed sales force of four.

United States Army Sergeant/Combat Engineer/Ranger May 1993-May 1998

Qualifications:

Extremely strong interpersonal skills, ability to engage any type of personality or social ranking. Team player who works well within a team or on my own. Strong customer service skills, ability to build and maintain long lasting relationships. Able to handle multiple projects at once. Very strong in B2B sales experience. Works as well in person or over the phone. Proficient in time management with exceptional organizational skills. Quick study to new procedures, sales initiatives and product knowledge.

Technology:

Entire MS Office Suite (i.e. Excel, Power Point, Outlook, etc), CRM/ Data Management Software, Xactimate

Certifications:

OSHA 10 Hour Construction Industry Outreach Program Certificate

OSHA 10 Hour Occupational Safety & Health Standards for Construction Certificate



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