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Quality Customer Service

Location:
Posted:
March 01, 2017

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TECHNICAL/OTHER SKILLS

Detailed-oriented with strong organizational and management skills.

Excellent communication skills (Verbal/written).

Bilingual (Arabic & English).

MS Office (MS Word, Excel, Access, PowerPoint & Publisher).

ISO 9001:2008/TS16949.

Advanced Product Quality Planning (APQP), Process Flow, Control Plan and PFMEA.

SPC, Control Charts, Capability studies, and Gage R&R.

Knowledge of Six Sigma/Lean Manufacturing & GD&T

Knowledge of Design of Experiment (DOE) and Reliability studies.

Cause & Effect Analysis (8D, fish bone diagram & 5Ws).

Minitab, Stat graphics and IMDS system.

Reservoir Modeling/Simulation programs.

RE data for history matching and production forecasting.

Core & PVT analysis.

Well test and decline curve analysis.

WORK EXPERIENCE

Gentherm, Northville, Michigan (Jan. 2016 –Dec. 2016)

Customer Quality Manager

Participate in APQP Process and ensure that new North American programs are launched flawlessly.

Maintain communication with suppliers (including Gentherm plants) and customers for proper implementation of quality requirements, including Corrective & Preventive Actions, for new /current programs.

Work with project cross-functional teams to ensure customer requirements are understood, communicated and met on a timely manner.

Maintain close working relationships with customers to optimize efficiency of meeting program deliverables.

Participate in Internal & Project audits to advance the overall company’s objectives.

Constellium Automotive Structures, Van Buren, Michigan (Feb. 2014 – Dec.2015)

Quality Engineer

Responsible for production floor concerns on a daily basis and provide training to personnel.

Interfaced with suppliers and customers for proper implementation of quality requirements, including Supplier/customer Corrective & Preventive Actions (CA/PA).

Responsible for updating PFEMAs, Control Plans & Work Instructions upon corrective actions and continuous improvement activities.

Performed root cause analysis and ensure implementation of corrective action for process related concerns.

Performed Layer Process Audits, and create audit finding reports.

Played a major role in creating Quality System to get the Company ISO/TS16949 registered.

International Manufacturing and Assembly, Royal Oak, Michigan (Feb. 2005-Jan. 2014)

Quality Manager

Interfaced with suppliers and customers for proper implementation of quality requirements, including Supplier/customer Corrective & Preventive Actions (CA/PA) and providing thorough report to the stakeholders (internal and external).

Led efforts to establish Quality Management System (QMS) and get the company certified to ISO 9001:2008.

Responsible for Quality System Maintenance.

Managed Department budget and expenses.

Responsible for continual improvement activities to enhance the quality system, such 5S & lean methods, etc.

Conducted audits, including closing out audit findings, creating audits finding reports and

determine proper Corrective and Preventive Actions (CA/PA).

Responsible for planning, organizing and managing the overall activities of receiving (Incoming Quality Inspection)/outgoing quality functions.

Traveled abroad and within USA to qualify suppliers and assessed their QMS as required.

Quality Planning APQP, PPAP documentation.

Development of PFMEA, Control Plans, Process Flow Charts & Gage R&R studies.

Root cause analysis and implementation of corrective action for process related concerns.

Material Data Sheet entry into the IMDS system.

Sigma Technologies, Dearborn, Michigan (Feb. 2004-Jan.2005)

Quality Engineer

Assisted in Quality Planning APQP (PFMEA, CP)

Performed Quality System Auditing.

Participate in DOE analysis (ANOVA).

Performed Process Capability Analysis (Cp & Cpk).

Gamma & Delta, Ypsilanti, Michigan (Jan. 2002-Nov. 2003)

Customer Service

Sold hardware & software.

Assembled PCs, repaired and upgraded.

Materials’ quality inspection- receiving inspection.

Maintained customer & supplier’s records.

Manpower, Ann Arbor, Michigan (Jan. 2001 – Dec. 2001)

Production

Performed part measurements (attribute & continuous variables).

Conducted Machine inspection & settings.

Performed part & label validation.

Jannah Hunt Oil Company, Sana’a Yemen (Oct. 1995 – Oct. 1996)

Production

Performed PVT /Pressure Buildup Analysis.

Applied knowledge of reservoir simulation programs to maximize economical production from reservoir.

Coordinated and supported field operations.

Managed the formation evaluation & core-sample analysis.

Calculated reserve estimates by Volumetric & MBE methods.

Yemen Company for Investment in Oil & Minerals, Sana’a Yemen (Sept. 1994 – Oct. 1995 & Oct.1996 – Dec.2000)

Contributed in reserve estimate calculations & log interpretation.

Analyzed Seismic Survey studies.

Participated in preparing Drilling programs.

Analyzed technical and cost factors.

EDUCATION

Eastern Michigan University, Ypsilanti, Michigan (2002- 2004)

Masters of Science in Engineering Management Technology –Quality.

University of Louisiana, Lafayette, Louisiana (1989-1994)

Bachelor of Science in Petroleum Engineering



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