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Customer Service Sales

Location:
Monterrey, N.L., Mexico
Posted:
March 01, 2017

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Resume:

Pedro Alzugaray

acy2h2@r.postjobfree.com +**-*-**-8287-7436 Monterrey, N.L., Mexico 64970

Highly skilled and versatile results-driven professional with more than ten years of experience in negotiation, public relations, and business development and analysis. Demonstrated success in developing exceptional relationships with clients, personnel, peers, and senior leadership to achieve business objectives. Instrumental in streamlining and implementing of analytical skills and decision making to set goals, organize, and develop strategies and action plans. Superb integrative leader, eager to achieve results and a persistent goal seeker.

Business Development

Negotiation Skills

Public Relations

Strategic Planning

Problem Solver

Interpersonal Skills

Excellent Communication Skills

Outstanding Sales and Client Relations

Motivated Self-Starter

Ability for Conflict Resolution

Quick Learner

Entrepreneurial Leadership

PROFESSIONAL EXPERIENCE

IKUS / Managing Director

2006 – Present

Manage and supervise the company’s daily operations including administration, personnel, sales, purchases, resourcing and customer service.

Negotiated and obtained a long-term contract with a large hotel chain to be an exclusive supplier.

Successfully developed and implemented business strategies during periods of financial crisis by streamlining operations and reducing costs.

Monterrey, Mexico

ARRAKE / General Manager

2015 – 2016

Acquired a franchise and successfully managed the start-up.

Negotiated initial investment and managed the business model and operations.

Implemented a social media strategy that saw a 3000% increase in followers and “likes”.

Monterrey, Mexico

GRUPO EDITORIAL MNOTICIAS / Business Development Director

2007 – 2013

Built the company brand by defining and executing PR and marketing strategies to become a trusted news media to generate more business opportunities.

Planned and organized the company’s social media presence and managed the technological infrastructure.

Developed and maintained good relationships with the media, governments, and private sector.

Monterrey, Mexico

SECRETARY OF ECONOMIC DEVELOPMENT OF THE STATE OF NUEVO LEON / Consultant for the Finance and Productive Plant Management Department

2006 – 2006

Monterrey, Mexico

Promoted the development of new Small and Medium-sized Enterprises (SME’s).

Oriented civil associations and chambers of commerce for procurement of financial support.

Successfully assessed several funding projects for the creation and development of SME’s.

SECRETARY OF ECONOMY OF MEXICO / Executive Assistant to the Secretary

2004 – 2005

Planned, evaluated, organized and directed the logistics of key meetings, tours and events based on the policies and priorities established for the achievement of the Secretary’s objectives and goals.

Successfully developed exceptional relationships with personnel from the Presidency, Secret Service, other Secretaries, the private sector and the media to carry out an outstanding logistics coordination.

Mexico, D.F., Mexico

EDUCATION & CREDENTIALS

TECNOLOGICO DE MONTERREY, CAMPUS MONTERREY (ITESM)

BA, Bachelor’s Degree in International Relations

1999 – 2004

Monterrey, Mexico

UNIVERSIDAD DE DEUSTO, BASQUE COUNTRY

Diploma in the Academic Program “Key Debates of Today’s World”

Summer 2002

San Sebastian, Spain

LANGUAGES

English (Bilingual)

Spanish (Native)

ADDITIONAL EXPERIENCE & CERTIFICATIONS

DALLAS INDEPENDENT SCHOOL DISTRICT / Generalist & Bilingual Educator

2013 – 2014

Obtained certification by the Texas Education Agency (TEA) as a Generalist and Bilingual Educator.

Was granted an H1B Work Visa by the U.S.A. sponsored the by the Dallas Independent School District.

Dallas, TX, U.S.A.



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