Reginald Taylor-Johnson

**** ******* *** • Antioch, CA 94509 • 510-***-**** • acy2gs@r.postjobfree.com

Software:

Zendesk

Adobe Creative Cloud

Google Admin

Atlassian

ShoreTel Phone System

Hardware:

Disassemble/rebuild Levenos and Macbooks

Built Imaging Servers using Windows Deployment Services

Project Management

Project management marketing

Facilitate meetings

Documentation

Note taking

RELEVANT SKILLS

EDUCATION

Year Up / City College of San Francisco San Francisco, CA Anticipated Graduation January 2014

A+ Certification Track

Year Up is a one-year program that equips talented individuals with information technology skills to be a part of corporate America

Completed Computer Networking & Information Technology Courses (CNIT)

oCNIT 100 – Introduction to Computers

oCNIT 103 – Computer Hardware

oCNIT 104 – Operating Systems

Improved public speaking by completing a Business Communication course

Assisted with outreach by:

oMeeting with corporate partners

oHosting guest speakers

Received Technology Award for displaying excellent tech skills

EXPERIENCE

Jawbone San Francisco, CA July 2013 – Present

IT Desktop Support

Built and imaged Mac and PC computers for new employees using Carbon Copy and Acronis software

Remotely installed and distributed software through the software Bomgar to ensure that employees were able to work effectively

Patched and tested Ethernet ports to server room to ensure that all 24 conference rooms within the office had a reliable internet connection

User account management creating and deleting user accounts in Active Directory

On-boarded new employees and provided the needed hardware and software

Track and update issues in ticketing system, Zendesk

Reduced costs by negotiating prices and fees, while ensuring the continuation and enhancements of services

Maintained and managed mobile devices eliminating any used lines and features, which reduced the cost of our overall bill by 60%

Utilized analytical and communication skills to create written procedures, processes, and technical support for team members and employees for support and issue resolution

Setting up audio and visual equipment/software for Guest Speakers, Conferences, and All Hands Meetings for various offices

Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives

Contact this candidate