Administrative Assistant Customer Service

Mary Ann El Shemi

*** ****** ***, **** ****** FL 32129

386-***-**** acy2g3@r.postjobfree.com

Objective

A positive minded, versatile professional. Adept at multitasking and problem solving. Continually demonstrates a commitment to constant diligence, accuracy, and high quality work. Comfortable with complex concepts, concrete rules, and a highly proficient communicator both in writing and in personal situations. Dedicated to taking advantage of all resources available in order to problem solve and provide the desired outcome. It is my hope to work diligently as an office specialist to ensure the continued success of your company.

Continuing Education

8/2009 – 6/2010 I have just completed 15 credit hours of classes at Daytona State College to refresh my English and Math Skills. I passed all classes with an average grade of “A+”.

Experience

EXECUTIVE ADMINISTRATIVE ASSISTANT 7/2016-present

LH&A Realty LP / Florida Truck Sales – Owner Louis J. Ferris

Full office responsibilities as well as advertising and accounts payable

DISPATCHER – KL Breeden and Sons 1/2016 – 4/2016

PATIENT ACCOUNT COORDINATOR 1/2015- 10/30/15

dba Open-Aire Parent company, Lincare Holdings

Billing for Primary and Secondary Insurance. Responsible for Region A & D for Medicare

TEAM LEAD/SERVICE DEPT 9/2010 – 1/15

dba Open-Aire Parent company, Lincare Holdings

Service Department/Customer Service for client base of 6,000 customers.

Monitor CS Rep work activity. Shipping/receiving of equipment. Responsible for broken equipment reports. Liaison between mgt and manufacturer. Customer Retention. Highest customer accolades for going above and beyond.

OFFICE MANAGER 6/16/2003 – 6/12/09

Lighthouse (E.M.S.A.R., EMS & Home Medical) Deland, FL

Office Mgr/Administrative Assistant for 3 businesses. Sole Administrative support for Owner, Office, Tech’s. Liaison between all Customers, Vendors and Corporate Headquarters.

Duties include General Office duties, are but not limited too, A/R, A/P, payroll, customer support, schedule & dispatch all Tech’s appointments state wide accounts, Invoicing, ordering & receiving inventory, data entry of servicing & repairing of Class I and Class II Medical Equipment. Shipping & Receiving, Proficiency Reports, design advertisement cards & flyers, Information gathering for mail out’s, use the internet to save the company money, provide information, obtain new vendors

Awarded the first ever “Franchise Admin Support” Award created just for me from EMSAR Corporate. 2004. Won same award again in 2008

Primary Computer Programs include, ESC (Electronic Service Control) QuickBooks, Outlook, Excel, MS Word, Print Artist, MS Office, etc

ADMINISTRATIVE ASST 1/27/03 – 5/23/03

All Florida Air, Inc. Holly Hill, Fl

Office/Administrative Assistant: Data Entry, A R & A P. Answer phones, Filing, Help in obtaining outside financing for customers, Light HR duties.

ADMINISTRATIVE ASST 9/28/02-1/17/03

Electronic Awards Holly Hill, Fl

Administrative Assistant

A/P & A/R, Answer phones and takes orders. Data Entry. Filing, mail, typing invoices, and various other office duties. Primary programs used were Quickbooks, MS Word, & Excel

EXECUTIVE ADMINISTRATIVE ASST 2/4/02-8/31/02

PaeTec Communications, Inc. Daytona Beach, Fl

Exec. Administrative Assist –Temp. Position. Administrative Duties for the V. P. – Gordon Whitley.

Answer extremely busy phones with 10 incoming lines. Support & filing for all departments.

Programs used were MS Office w/ MS Word & Excel, Webfront, & Billplex

Owner/Manager 1995-2002

Martini Enterprises Daytona Beach, Fl

Part Owner/Manager, Bookkeeper, Order Clerk. Opened & Managed several retail businesses for Mr. Martini including 3 small Grocery stores & Convenience Store with Gasoline, and 3 Pizzeria’s.

Property manager for several 12 unit apartment complex.

Real Estate Salesperson 1994-1997

East Volusia Co Area

Worked for 2 prominent agencies with-in the Daytona area.

Contact this candidate