FRANCHESCA HILDRETH

*** ******* ***** ******, **** #3515

Scarborough, ON M1S 0G4

Phone: 647-***-****

Email: acy2ey@r.postjobfree.com

SUMMARY

Diligent project manager offering a proven record of success leading all phases of diverse projects in a number of industries; including Automotive, Banking, Health Insurance and Information Technology. Effective at working with key stakeholders at all levels of the organization to gain consensus and drive project deliverables utilizing excellent communication, organizational and interpersonal skills. Proficient in developing and coordinating internal and 3rd party vendor relationships. SKILLS

Software: MS Office: Word; Excel; PowerPoint; Access; Project; Outlook; Visio; SharePoint 2010 & 2013 Other: SAP; Lotus Notes

Accomplishments: Received two Vice President Awards for procedure enhancements Implemented 1st Canadian Project from US Location under budget and on target Facilitated the successful migration of the top 100 Clients Developed and delivered VDI migration training to fifty+ (50) employees EXPERIENCE

September 2012 – December 2016 Brookfield Global Relocations Services Toronto, Ontario IT Project Manager

Manage IT Related Projects and Work Requests

● Coordinate the migration of multiple Client Organizations from legacy platforms to upgraded client technology

● Performed voice over for new Analytics Training video for Client Facing Technology

● Managed the development and implementation of Virtual Desktop Infrastructure (VDI)

● Consistently manage all projects and Work Orders to within +/- 12% of baseline budget and schedule employing approved Change Management processes early and often to effectively manage changes to baseline

● Managed Disaster Recovery related activities for US and Canadian Data centers

● Developed methodology to ensure the successful completion and publication of Lessons Learned at the end of a Project into a Central Repository

● Mentored Project Coordinator to help increase skillset and experience February 2011 – August 2012 Brookfield Global Relocation Services Fort Washington, PA US Release Manager / Canadian Project Manager

Exclusively responsible for managing and coordinating US monthly release process for system changes and enhancements

● Organize system changes and enhancements into three (3) month increments based on Development, Quality Assurance and Deployment resource availability as well as other requests in queue

Became Central Point of Contact (POC) between Information Systems and Business, streamlining the monthly release process

● Orchestrate weekly meetings with Business and Technology Stakeholders to discuss status and priority

● Oversee 3rd party system vendor issue management to provide timely resolutions

● Support document management transition from shared drives to SharePoint 2010 as centralized repository Execute Canadian Based Projects and Work Requests from US Location

● Manage SDLC implementation of Canadian based Projects and Work requests for Finance, Corporate and Government Lines of Business

● Pioneer transitioning of Canadian variable deploy process to standardized monthly releases

● Collaborate with Technical Team Leads for proper resource allocation and appropriate implementation timelines

● Deliver Project Status (projected vs. actual cost, execution phase and risks) to Business Stakeholders and Sponsors on weekly basis

● Partner in PMO process improvement brainstorming and implementation

● Customize and manage SharePoint Project Sites for knowledge sharing and document repository October 2009 – February 2011 Wachovia/Wells Fargo Philadelphia, PA Project Coordinator

Supported Senior Vice President and 10 PMs in PMO for the Global portion of the Wells Fargo Banking Merger Initiative

● Developed and maintained International Project Portfolio Repository for Global Product Management & Delivery pertaining to the Merger Initiative

As a result, I increased the efficiency and accuracy of Project Status Tracking & Reporting

● Collaborated with Project Teams from multiple Lines of Business on a daily basis to obtain status of project milestones, progress and issues to be reported to Senior Management Team

● Created and customized SharePoint sites to be used as centralized repository for Merger Project Documentation

● Managed small ad-hoc projects in support of Merger Initiative April 2008 – July 2009 AmeriHealth Administrators Fort Washington, PA Business & User Acceptance Testing Coordinator

Supported Director of Claims Operations Systems by providing timely updates and necessary follow-up to allow Director to manage by exception and escalation

● Conducted weekly meetings with Director’s Senior Managers to review the status of all current projects and identify issues for escalation

● Improved BCBSA Mandate Milestone Sign-off process flow resulting in reduced turn-around time for Sr. Management approval & Association submission

● Created process/workflow procedure thru SharePoint portal for Sr. Mgmt, IT & Business Users to facilitate Change Requests & Claims Systems Enhancements

● Coordinated User Acceptance Testing by facilitating weekly meetings with Business & IT Units to prioritize Change Requests requiring testing and to evaluate show stoppers to Production Implementation

● Streamlined Change Request approval process for Claims Dept enhancements by being Single Point of Contact between Business Units and Information Services Department

● Customized and maintained SharePoint site as SuperUser for UAT activities, including Defect Tracking

● Collaborated testing and tracking efforts for projects in contention, including Test Plan maintenance for End-2-End testing

February 2007 – April 2008 SAP America Newtown Square, PA Operations & Implementation Project Coordinator

Successfully managed Implementation of new customers’ requests from inception to final delivery

● Created Project Plan templates via MS Project and customized them per application/solution for all customer implementations

● Facilitated semi-weekly and weekly meetings with representatives from multiple departments to ensure timely delivery, obtaining status updates and identifying issues and risks

● Reconciled monthly 3rd party vendor invoices with activity reports using MS Excel Pivot Tables

● Reviewed and governed 3rd party vendor charges that required approval from multiple managers while interfacing with Purchasing and Accounts Payable for validation

● Distributed Requests for Change to system landscapes to various departments for assessment and approval

● Monitored Purchase Orders using the SAP ERP system for sufficient funds to cover future invoices and charge as well as submitted Purchase Requests using mySAP SRM system

● Supported creation and upkeep of internal staffing database by providing quality check and user familiarity OTHER EXPERIENCE:

August 2015 – present Word of Faith International Christian Center Toronto, Ontario Director of Music Ministry (Volunteer)

Responsible for successful implementation of musical elements for all Worship Services and special events

Create monthly schedules for vocal and band resources and organize all musical content

Organize and oversee the musical component for all events

Direct and produce all theatrical productions

Facilitate all rehearsals

Meet with the teams to provide opportunities for growth and development. EDUCATION

Michigan State University - B.A., Communications – (completed 4 years of a 5 year program) PISTIS School of Ministry – Diploma of Graduation – (Aug 2014 – June 2016)

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