OBJECTIVE:

I am seeking a full-time bilingual position where I can apply my skills and experience and contribute to a dynamic team.

SKILLS:

Demonstrate good interpersonal and communication abilities in a team environment

Experienced in customer service representative

Solid computer skills in Microsoft office (Word, Excel, PowerPoint)

Strong interpersonal, organizational, conflict resolution and time management skills

Strong sense of organizing and prioritizing important tasks

Experience with cash handling

Flexible, goal oriented, reliable, able to work in a fast-paced environment, team player

Fluent in English and French (verbal and writing)

EDUCATION:

Université de Moncton (New-Brunswick) September 2012 to August 2014

York University September 2014 - April 2016- Graduated- Political Science Degree and a Certificate of bilingualism French and English

WORK EXPERIENCE:

Aon Hewitt, Human Resources Contact Centre – September 19, 2016 to January 27, 2017

Bilingual Customer Service Representative

Handling phone calls from CIBC employees and managers

Answering and resolving issues regarding various inquiries (benefits, workforce administration etc.)

Creating and keeping service requests up to date

Resolving cases and providing full counselling

American Express, (The Bagg Group) Foreign Exchange Department - May 2016, - September 2016

Bilingual Customer Service Representative

Inbound calls, dealing with BMO customer service agents

Handling foreign currency exchange transactions

Maintain transactions up to date on an excel sheet

Answering any foreign currency exchange inquiry

Tracking the orders and keeping them updated

Telepoll Market Research Inc. – September-November 2015

Bilingual Phone Interviewer

Outbound and inbound calls

Performed basic data entry for online customer database

Customer satisfaction inquiries

Products efficiency inquiries

Myron Corporation - June – September 2015

Bilingual Account Manager

Outbound and inbound calls

Prospecting with customers

Telemarketing

Maintained customer record

Updating account information

Aqua Crystal Seafood Inc. - December 2014 – March 2015

Procurement Assistant

Checking products availability with suppliers

Sending inquiries

Negotiating prices and sales

Pharmacy Dixin - January-June 2012

Cashier

Handle cash transactions

Receive payment

Checking daily cash account

VOLUNTEER:

February 2013 Volunteer logistics, international evening (37th edition), Moncton (New-Brunswick)

ACHIEVEMENTS:

Sales system and product training- Myron 2015

English Workshop – Université de Moncton 2013

REFERENCES:

Available upon request

Contact this candidate