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Social Media Customer Service

Location:
Barrie, ON, Canada
Posted:
March 01, 2017

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Resume:

*

Shuzhe (Susan) Sun

*** ********* *****

Barrie, ON, Canada

L4M 6X4

Home: 705-***-****

Cell: 226-***-****

acy2di@r.postjobfree.com

OBJECTIVE

To obtain a position as Full Time / Summer Positions at Leading Marketing Firm, Burlington, ON, Canada

RELEVANT COMPETENCIES

Extremely innovative individual with creative skills

Strong oral and written communication skills

Self-directed and able to work effectively with minimal supervision

Impeccable time and project management skills

Well organized and attention to detail

Knowledge of PMS/Color management

Ability to make judgment in complex situation

Cross functional experience with working in a creative, dynamic team

Customer Service Experience

Valid Ontario driver’s license G

Canadian Citizen

TECHNICAL PROFICIENCY

Working Knowledge of Microsoft Office Suite (Excel, Word, Outlook, Power Point), Project Management, Typography, AutoCAD, HTML/CSS, Flash, Google Ad Words, UI/UX design and development at Mac/PC operating systems

Experience with Multimedia software(e.g. Adobe Audition for Sound editing, Web Design, Adobe Creative Suite including Animate, InDesign, Photoshop / Publisher and Adobe Illustrator for graphic design, Adobe After Effects & Adobe Premiere for video editing, Facebook, LinkedIn, Twitter, WordPress, Dreamweaver, Autodesk® Maya, Clip Paint Studio) EDUCATION

Bachelor of Global Business and Digital Arts September, 2013 Present University of Waterloo, Waterloo, ON

Major: Global Business and Digital Art

Minor: Media Design/Graphic Design

RELEVANT EXPERIENCE

Digital Media Production Assistant May August 2016 2

University of Waterloo- Centre for Extended Learning, Waterloo, ON Responsibilities:

Design and develop of online lecture materials (such as presentation slides, static and animated illustrations, data visualization, 3D models)

Development of interactive learning objects

Audio and video post-production

Perform usability and accessibility testing

Achievements:

Created/Produced a variety of online learning materials to support online learning management system (LMS), Desire2Learn

Worked with experienced instructional designers and digital media developers to produce 15 new online courses

Collaborated in a project-based environment on courses that run the gamut in terms of academic discipline

Graphic Design/Marketing Assistant May--August 2015 PACE Canada College, Surrey, BC

Responsibilities:

Produced web design elements such as web pages, photos, icons and slogans

Monitored and edited the client’s social media

Assisted with developing a marketing branding project and engaged in marketing decisions by working collaboratively with clients and the marketing department

Identify the target market and research options in print and electronic media Achievements:

Created an infographic that helped the clients reflect on their business

Worked closely with head manager to create a marketing plan that helped raise the awareness of the company by 20%

Produced creative and informational posters and flyers for their promotional sales. Social Media Coordinator May--August, 2014

Socialish.net, Calgary, AB

Responsibilities:

Manage and help to create marketing content to socialize and use for social media

Monitor and evaluate social media results on a daily basis in coordination with client goals and benchmarks.

Communicate to team and management on project development, timelines, and results.

Keep pace with social media and Internet marketing industry trends and developments 3

Achievements:

Developed a marketing plan that would help the company target a specific group of people for their new promotional campaign

Commutating with clients and resolving their concerns about their social media marketing plan

Provide analysis and recommendations as the program evolved and be reviewed. VOLUNTEER EXPERIENCE

Barrie Holly Youth Centre, Barrie, Ontario October 2009 May 2012

TEDxUW Logo design Contest March 2015

INTERESTS

When I travel, I enjoy trying out new restaurants because it helps me understand the community’s culture.

PORTFOLIO:

http://www.susansun.com/

REFERENCE

Available Upon Request



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