Customer Service Administrative Assistant
Resume:
Felicia Bazan
La Porte, TX **571
acy2cn@r.postjobfree.com
Sr. Documentation Specialist Document Control Supervisor Documentation Management
Office Management Payroll Administration Human Resources
I’m interested in a company who could use my wide range experience in Document Control, Human Resource, Payroll, Inventory, Audits and Office Management. I’m have an outstanding collaboration skills with all members of the organization coupled by excellence in customer and vendor relations. Innovative planner focusing on improving processes that result in more efficient productivity.
PROFESSIONAL EXPERIENCE
Best PumpWorks, Houston, TX (Industrial Manufacturing) 02/2007 – 05/2016
Title: From Document Control Supervisor to Documentation Manager to Sr Documentation Specialist
Set up system of Document Control Procedures to effectively safeguard and retrieve specification data of different pump and motor configuration lines. Organized project documentation to ensure quality, accuracy and integrity. Assigned duties for department and support with customer service issues. Communicated with Customer/Clients and Vendors in all phases of projects. Assisted Project Managers, Purchasing and Sales personnel as needed. Performed auditing & tracking of all documentation per Client requirements. Performed all management and administrative support.
Used Excel, MS Word, Solid Works and PDF for preparing all transmittals, data books and tracking system.
Uploaded all final data books and drawing (General Arrangement, Pump/Motor, Seal, Coupling drawings and etc.…) per client website’s (Example Acconex, SharePoint, Lotus Notes and etc.…)
Set up weekly kickoff meeting for each approved Client Projects.
L-CON Engineering Constructor (Valero Refinery) Pasadena, TX (Oil and Gas) 08/2005 – 10/2006
Title: Document Control Specialist/Office Manager
Assigned daily departmental responsibilities and assisted in customer service. Assisted Project Managers and Sales personnel in all projects. Conducted audits and tracking of all documentation per Client requirements. Ordered office equipment, furniture and office supplies as needed. I was responsible for Safety Orientation. I performed all administrative support.
Used Excel, Word and PDF for preparing all transmittals and data books and drawing (Example P&ID, General Arrangement, Detail drawings and etc
All data books and drawings were input in Client’s SAP software.
Brock Maintenance Group, Deer Park, TX (Scaffolding and Painting Service) 11/2004 – 06/2005
Title: Human Resources/ Payroll
Processed new hires in various projects. Ensured all employees’ benefits packages were filled out completely. Prepared weekly payroll.
Created Excel spreadsheets for employee timesheet and checklist.
Typed company policy, procedure and correspondence for employee reference on MS Word.
Payroll was process in Ceridian.
Corestaff Services Houston, TX (Houston Chronicle) 05/2004 – 10/2004
Title: Human Resources Consultant
I processed new hires. Developed and assigned job descriptions per employee occupations. Processed employee benefits, policies and procedures according to company standards.
Used Excel, MS Word and PDF for creating job
Updated company policies and procedures in MS Word.
CFF Recycling USA, Houston, TX (Industrial Service) 04/2001 – 04/2004
Title: Human Resources/Payroll Manager
I prepared and processed weekly payroll for over 300 employees. Processed new hires and Developed job descriptions. Developed programs to enhance employee relations and offer employee support to each staff member. Ensure that the new hire orientation process properly introduces new employees to the corporate culture. Deliver compensation and benefit comparison reports to the executive team each month and make recommendations to improve the company’s current offerings. Come up with new ways to measure employee morale and determine methods for improving overall employee satisfaction. Act as liaison between the company and outside legal and professional resources to ensure that all employment policies follow current laws and regulations. Updated Texas poster requirements.
Updated company policies and procedures in MS Word.
Created spreadsheet in excel for all company tracking.
Payroll uploaded either in ADP or Ceridian.
Used JD Edwards for purchasing.
Plumlee Associates, Inc. (Lyondell), Pasadena, TX (Oil and Gas) 08/1999 – 04/2001
Title Project Administrative Assistant/Office Manager/Document Control
Assigned daily responsibilities and assisted with customer service needs. Assisted Project Managers, Sales, Planner & Scheduler and Clients/Vendors on a daily basis. Audited and tracked of all data books prepared. Purchased office equipment, furniture and office supplies. Performed all administrative support.
Data entry in SAP.
Created spreadsheet in excel for all company documentation tracking and timesheets.
Created Data Books from Word to PDF.
Assisted in creating charts of planning and scheduling in MS Project.
Certified Temporary Agency (Montell Inc.), Pasadena, TX (Oil and Gas) 03/1997 – 08/1999
Title: Project Administrative Assistant/Document Control
I ensured safety procedures were followed per company requirements. Assisted Project Managers, Sales personnel and Clients/Vendors. Audited and tracked of all data books prepared. Performed all administrative support.
Data entry in SAP.
Created spreadsheet in excel for all company documentation tracking and timesheets.
Created Data Books from Word to PDF.
DET NORSKE VERITAS – Rohm & Haas, Pasadena, TX (Oil and Gas) 01/1996 – 03/1997
Title: Project Administrative Assistant/Document Control
Processed weekly employee payroll. Assisted with Sales department, Project Managers and Clients/Vendors. Audited All OSHA documentation. Performed all administrative support.
Created spreadsheet in excel for all company documentation tracking.
Weekly timesheets entered in excel.
Maintained and organized OSHA updates.
References available upon Request
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