pega csa

Srinivas

Pega Sr System Architect acy2aw@r.postjobfree.com

PROFESSIONAL SUMMARY:

* ***** ** ********** ** Application Development and Maintenance, which includes design, development, deployment and implementation of Projects in the areas of Business Process Management (BPM), Reporting and Business Intelligence Enterprise Applications.

Certified - PEGA PRPC System Architect

5 years 8 months of experience in design and development of Business Process Management (BPM) and Business Rules Engines (BRE) applications using PRPC.

Experience in designing and development of End to End Class structure, User Interface, Process Flows, Activities, Decision & Declarative rules and Security management.

Good experience on Web Services communication from PRPC to External systems through XML, WSDL and XSD

Experience in designing Agents, SLA, Correspondence, HTML and Validation rules.

Experience in migrating rules across various environments by creating Product and Patch rules.

Experience in creating List View and Summary View reports in Pega.

Configured and managed Flows, Harnesses, Assignments, Data properties.

Experience in building and implementing SOAP web services and consuming external web services from Pega PRPC by creating Service and Connect SOAP rules.

Experience with various Application Servers Web sphere Application Server and Apache Tomcat.

Experience in external database configuration and RDB rules to query external database.

Experience in troubleshooting & performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer,PAL and Log analyzer.

Experience in production support and support for end user by resolving the issues

Experience in working with solution frameworks like CPM and CSB Framework

Thoroughly worked on reporting wizard, list view, summary view, activities, Obj-Validation.

Experience in implementing enterprise applications using IBM Web sphere, RAD and Tomcat.

Experience in Upgrading Pega PRPC application from V5.4 to V5.5 and V5.5 to V6.2 and J2ee application from WSAD to RAD

Experience in Software development life cycle (SDLC).

Working experience on DSM

Experience in Project Implementation methodologies – AGILE and SCRUM.

Experience with Flow Actions, Agents, SLA, Correspondence, PRPC Security, Reports, Listeners (File, MQ), Connectors and Services

Exp with CPM & Pega Claims framework

Installing Pega hot fixes, code migration to higher environments and support application in production

TECHNICAL SKILLS:

Frameworks

Product Configuration Framework, CPM for Healthcare, CPM for Insurance, Authorization Framework

Operating Systems

Windows 2000, XP, Windows NT, Server 2008R2, Unix/Linux (Red Hat), Ubuntu

Internet Technologies:

SQL, JSP, JSF, XML, JavaScript, HTML.

BPM Product

Pega Rules Process Commander (PRPC v 5.4/5.5/6.1/6.3/7.1)

Data Base

MS SQL Server 2000,Oracle 9i/10g, SQL Server, MS Access,IBM,UDBDB2,MYSQL, Teradata

Web Technologies

HTML, DHTML, JavaScript, XML,XSL, XSLT

Web/App Servers

Apache Tomcat 6.0, web logic8.1/9.2, web sphere 6.0

Tools

Microsoft Visio, Rational Rose, Quality Center, Eclipse, Edit Plus, Rational Rose,

Methodologies

Waterfall, Agile/Scrum

CERTIFICATIONS:

Certified PRPC Senior System Architect

EDUCATION

Master’s in Business Administration (IT), University of Bangalore, India

PROFESSIONAL EXPERIENCE:

Express Scripts Inc. /MEDCO Health Solutions (Shiro) Dec’15 - Current

Franklin Lakes New Jersey

Role: PEGA Developer/Lead

Project: ATK/C360 Criteria Review – Prior Authorization, HAP Health Action Plan

An application for creating and managing cases for patient’s prior authorization and coverage review. The tool defines a Product, a Client and Interlink between the Product and Clients.

The Portal is accessed to enter patients’ information and is reviewed before suggesting the products & services to their clients. The services are provided by both ESI, MEDCO & partner companies like BCBS, Well Point and Anthem projects.

Frameworks used are - Product Configuration Framework, CPM for Healthcare Framework, Authorization Framework, and CPM for Insurance for DEV, SI, QA & PRD Environments.

Environment :PEGA 6.1 SP2/PEGA7.1, Oracle dB, JVM, IBM Cognos, SAP ERP, Remedy, Clarity, ALM, MS applications.

Responsibilities:

Involved in analysis for Pega CPM Healthcare Framework for case management and Services for customers like BCBS, Well Point, Anthem and Phoenix

Worked closely with business stakeholders to translate the functional requirements into PEGA business processes.

Learn the system, deliver and mentor client’s teammembers and partners the Pega systems Smart BPM & PEGA Waterfall Methodology.

Involved in the elaboration phase with the Sogetti and Capgemini team and captured the requirements using the User Interface to create mock up of the requirement.

Created Classes and Class groups and also migrated rules between different systems.

Applied Waterfall Methodologies for the project and used practices such as Daily Standup Meetings, mockup design, business confirmation development and Quality test.

Involved in prioritizing the Defects and writing business requirements to resolve them.

Improved performance of application by analyzing with PAL, Database Tracer and log analyzer.

Created plans, test case summary, configurations, pre-conditions, steps to execute and expected outcomes for Test Cases and ran User Acceptance Test (UAT).

Worked on Application Life Cycle Management Software for Defect management

Worked in the Release Management team to release the right version of the software to the market.

Provided low-resolution support to the client, provide technical and troubleshooting support to the team

ShiroTechnologies, Dallas, TX Feb‘13 – Nov’ 15

Client: State of TX & AL (Benefit Administration Process)

Role: PEGA Architect

The project being developed was Benefit Administration Process System for employment and unemployment benefits for State Departments. Purpose of the project was to automate – system controlled pricing proposal tool for research study project through various channels that would enhance their benefits management procedure. The system has been designed for various processes such as employee insurance, employee benefits, commissions and loans that had followed the Enterprise Class hierarchy principles and Pega guardrails. The second phase involved Mass Testing Tool where the results are generated with Rating factors and Premium details.

Responsibilities

●Project being AGILE, participated in the discussions with the Business Users and Client in gathering the requirements monthly.

●Design and development of Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.

●Created Operators, Workgroups, Workbaskets, Data tables, skills.

●Designed and developed Declare-Index and Declare pages for environmental properties.

●Designed flow processing using spin-off, split-join and split for each.

●Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.

●Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation.

●Responsible for creating impact document for migration of existing system to 7.1 with pros and cons.

●Involved in migration and deployment of system rules from development to UAT. Supported migration to production environment working closely with implementation teams

●Responsible for code migration from development to UAT and production.

●Designed and developed agents for work object processing

●Involved and working with Claims Framework and CWS, CRS

●Worked with Metadata Accelerator for consuming External Services, XSD and WSDL deployment.

●Created and implemented Service and Connect rules.

●Created Gadget and HTML Fragment rules for custom portal.

●Designed and Created High Level Class Structure and Rule set Architecture.

●Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.

●Designed and Developed SLA (Service level Agreements) as per Business requirements.

●Designed custom Work User and Work Manager Portals.

●Involved in Bug fixes and Unit testing.

●Worked with offshore teams in resolving Functional /Technical queries raised by the development team.

●Acted as a liaison between the business and the technical team.

●Involved in PROD support as well.

Environment: Pega PRPC 7.1/6.3, MS Visio, HTML, XML, Pega Rules Process Commander 6.3, MS Visio, HTML, XML, SOAP UI 3.0, Oracle, JavaScript, WSDL,SQL Application Server, CSS

CAPITA Financial Services, Leeds, West Yorkshire, UK Apr’12–Jan’13

Shiro Technologies

Project: GRASP

Role: PEGA Architect

ACC Bank, under their parent Rabobank has made a decision to exit the Irish marketplace and is currently in the process of divesting all of their savings and investment products. ACC have decided to outsource the management of the open loan book. The loan book consists of performing and non-performing loans of the following types:

-Unsecured personal loans

-Residential Mortgage – Principle Dwelling Houses

-Residential Mortgage – Buy to Let

Capita Asset Services (CAS) has been selected as the outsource partner for this operation subject to a successful pilot whereby they will undertake management of 10% of the loan book management. This is a call center based application developed in CPM framework. Designed a mechanism where if customer has a problem with paying his/her monthly payments of the loan account, they call to call center then call center representative (CSR) provide the information/solutions to the customer based on the loan account number, and start an action based on customer request. Above action also can be initiated in case when customer has acknowledged that in future he/she will not be able to pay the loan amount (pre arrears). In such a case CSR makes some temporary arrangements for the payment of the loan amount.

Key responsibilities include:

Understand the current Business requirement

Configuring intents and interaction driver.

Build Stage based processes required for the Project.

Update status to client on daily basis.

Acted as the Offshore Lead

Help Offshore Team in Technical Aspect

Code reviews

Help in reducing the logs

Performance Tuning

Rule set Management

Provided the business solutions for the given requirements.

Developed REST Connector

Reporting

Implemented Declare Index to provide the better reporting

Lead the Offshore team, getting requirements from onsite & distributed the work

Implemented the correspondence

Technologies Used: Pega RULES Process Commander (PRPC 6.3/6.2), CPM, CPMFS(Customer Process Manager Financial Services), MS SQL SERVER, Tomcat 7, Oracle, SQL Server, Web Logic application server, Jboss application server.

Tekk Financials, Jersey City NJ Sept’11 – Apr’12

Project: Global Claims Initiative

PEGA Lead

Client has embarked on a Claim Transformation Initiative. This initiative intends to establish a Global Claims Platform which can be continuously enhanced to handle new Lines of Business and Geographies in turn resulting in consistent claim handling across all lines of businesses and geographies, improved customer experience and improved operational efficiency.

Responsibilities

Involved in entire SDLC phases of the project.

Used CPM framework in FNOL process model.

Interaction with Business Analysts to understand the business needs and requirements

Implementation of PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints and Indexes etc.

Created Activities, steps and methods like property set, page new, calling other activities for implementing core business logic

Created Declarative rules, flows, action flows, validation rules.

Created Section, Layouts, New, Perform, Confirm and Review Harness for UI screens

Used RDB Method to created Database Connection and Created Web services using Connect SOAP.

Developed Rules for validation and integration pertained to Rule-Connect- and Rule-Service.

Modified out of box reports and created new reports using List view and Summary view rules

Worked on integrating PRPC with External Applications using Connect SOAP, Connect java and Connect SQL

Worked on creating Data-Admin-DB Name and connected External Database using the JDBC Connection pool

Involved in Designing and developing high level class structure in PRPC like class groups, work classes based on the organizational hierarchy.

Created specialized rule sets which served as containers for specific rule types.

Implemented the pre-packaged workflows that come with the framework and customized them to support successful payments processing and handle payments exceptions.

Created various flow-actions for successful exceptions management.

Developed and Implemented activities involving number of steps and methods for calling standard activities that come with the framework and the PRPC.

Implemented field validations using declarative expressions and declare constraints for known issues in the framework.

Used Clipboard and tracer tools to navigate through flows along with the work objects and trace the results.

Performed integration by developing rules pertained to rule-connect and rule-service. Major tasks involved integrating with SQL databases to fetch data and with SOAP/Web services to review particular data

Taking care of Business Ad Hoc Requests to update the Production Data.

Created product patch rules for the migration.

Involved in Bug fixing, Unit testing and Performance testing using PAL

Prepared Application Usage document and provided User Training.

Coordinated implementation, Integration, UAT and also for bug fix and enhancement activities.

Taken care of Change Management and sanity testing for the product deployed.

Log Monitoring as well as fixing the issues from the log information.

Supported change control activities for releases, upgrades and maintenance tasks.

Resolved customer service tickets

Automated various operational tasks based on the client SLA’s

Maintaining documentation in the form of the Production Support training manuals, tasks, and Process Instruction Forms.

Working with vendors to solve problems and implement changes.

Primary point of contact in support of production issues during on-call

Managed a team of system analyst’s off-shore to re-design and implement Error management system

Technologies Used: Pega Rules Process Commander 6.1, MS Visio, HTML, UDB DB2, JavaScript, Java

ComputerTechnologiesInc., DE Apr’11 to Aug’11

Project: Strategic Claims Initiative

Role: PEGA Developer

Involved in re-engineering the insurance process model and its associated pricing model to improve its approach to risk selection/pricing and implement the ability to meet compliance/regulatory commitment throughout. The existing system had significant operational and productivity challenges including inconsistent and inaccurate pricing, risk of losing IP, insufficient governance and auditing.BAU is a project for maintenance of all the applications. Worked heavily on a customer facing role with clients such as Coles Motor/Home, KTAS Motor, OAMPS, and LSV

Roles and Responsibilities:

Primarily involved in architecture design and implementation to build a solution that automated the rating system, which captured rating criteria and calculated a technical premium that was based on sound underwriting.

Works on root cause analysis of critical issues in production

Responsible for application maintenance for partners that use broker channels

Provides high level estimates for the enhancements and defects in every release

Works on analysis, implementation of medium to critical change requests

Works on defect fixing for the issues that frequently log in Production

Works on log exceptions in production, uses PLA to enhance readability and provide a fix to them

Runs the performance tools to debug the performance issues that log in production and resolve them immediately

Got the XSD/DTD representing the legacy data in XML format and used ‘Connector and Metadata Accelerator’ wizard in PRPC to create classes and properties and a starter Parse XML rules corresponding to the XML definition.

Performed code review for the code developed by all the team members and attaches a code review document to the JIRA

Creates reports for COLES and KTAS clients that contain the information of each insurance policy

Works with the preflight tool to get all the warnings from the application and eliminate them

Takes care of the release management for all the change requests or defects fixed by the team members by verifying the documents in the JIRA and changing the status to BUILD

Uses SMA to monitor agents in all the environments and resolve the issues if any or update the LastRunLog in the database to contain a recent date if the agents had stopped erroneously due to any false record in one of the tables

Works on correspondence and emailing the reports to an external email server

Works on work object assignment issues by creating a utility to resolve such issues

Works on system queues to find if any of the tasks have a broken-process status and runs the Broken Queue Items report to requeue them if necessary

Updates the rating factor data tables in LTS and UAT from the Excel files of production to make a replica of the production environment

Performed Rule and Technical verification for the code in all the environments

Provided knowledge transfer sessions to the employees

Technologies Used: Pega RULES Process Commander (PRPC 6.1), SQL Server, WebSphere, MS Visio, MS Excel, HTML, XML, Windows XP

Wesfarmers Group, Perth, Australia Jun’10 – Apr’ 11

Shiro Technologies, Bangalore, India

Project: Rating Control System

Role: Developer

EMAR (Exposure Measurements Automated Raters) is a rating application developed for Liability Insurance built on top of Product Configuration Framework. The objective of this application is to determine the total premium based on the given customer, insured object and policy profile. It includes calculation of base and coverage premiums, surcharges, discounts, fees and taxes depending on rating rules defined in the system

Roles and Responsibilities

Involved in developing Full Policy life cycle transactions for the existing automated raters, which include Endorsements, renewals and cancellation.

Involved in the initial set-up of the system by creating the Organizational Hierarchy, Organizations, Divisions, Organization Units, Work Groups and Work Baskets.

Analyzing requirement gaps and coordinating with Line of Business.

Involved in Designing, Developing and testing the application.

Provided Rule set management in various environments.

Used Servlets and Jsps for developing new and existing functionality.

Involved in Designing High Level Class structure, Workflows and Rule sets in Pega PRPC.

Worked on the Activities which implement the Core Business Logic using standard methods such as property set, Obj-List, Obj-Browse and hands on Java.

Performed peer code reviews and following Pega Guardrails.

Involved in the migration and deployment of the application rules from Dev to Testing and Production environments.

Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.

Designed and implemented customized User Interfaces based on the requirements using Sections, Harness, Portals, and Gadgets rules and various Styles

Created the Business Process Flows and Flow actions in Pega PRPC.

Implementation of Decision tables, Decision Maps and Declarative expressions.

Achieved Integration of PRPC systems with External Systems using Connector and Services.

Involved in testing and troubleshooting the issues in the application using PRPC tools like Rules Inspector, Clipboard and Tracer.

Technologies used: Pega RULES Process Commander (PRPC 6.1/5.5), SQL Server, Web Sphere, MS Visio, Html, JavaScript, MVC model, Oracle 10g, Apache Tomcat, Eclipse 3.3.

Circle Consulting, Bangalore India Jan’10– June’10

Client: United Germany Corporation

Role: Pega Developer

Overall business solution involves integrating into UG loan origination system to handle specific functions through the life cycle of a loan process. Pega RULES interaction will begin when accepting a SOAP request from the backend loan origination system that contains the customer-entered data. The SOAP message contains all the possible fields that are needed for the three evaluation types, but only the values needed to process that particular evaluation type are passed to the business rules engine and back to the loan origination system

Roles and Responsibilities:

Involved in designing site specifications.

Involved in design and development of various screens

Performed various client side validations using Java scripting.

Designed and developed view beans for JSP Pages.

Performed Unit and System testing.

Producing simple HTML using XSLT

Project Implementation, Coding, Tracking, Coordination & Execution

Implementing Pega Rules for Functional and Business scenario requirements

Defect Management & prevention

Configuration management activities

Daily Co-ordination with Onsite team for Project tracking.

Technologies Used: Pega 5.1, Oracle RDBMS, Oracle/BEA

Nelgo Solutions, Richardson TX and INDIA May’09 –Jan’10

Project: Security Applications and Reports

Role: Reports Developer

Roles and Responsibilities:

Worked on roles and authorizations in Business Intelligence and Reporting.

Authorization functions include configuration of hierarchy and authorization with variables, authorization Info Cube, allocation of roles and authorization objects.

Worked on data source enhancements and generic extractors to meet the business needs

Created transfer rules and update rules including routines for currency conversion.

Created revenue margin variance reports with complex restrictions on characteristics and calculations on key figures based on business requirements.

Resolution & recommendation of table sizes, parameters, table spaces, partition break ups, and errors.

Basis functions include monitoring and supervising check DBA, archive logs, parameters settings in R/3 and BW, and performance tune-ups.

Technologies Used: SAP, PEGA, HTML, JSP, SQL Server 2000, JAVA Script, Java and Windows NT

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