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Customer Service Office

Location:
Kansas City, MO, 64134
Posted:
March 01, 2017

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Resume:

Robert F. Wakefield

**** *. ***** *******, ****** City, MO. 64134-2816

816-***-****-Home 816-***-****-Cell

Email: acy2av@r.postjobfree.com

United Biosource

Purchasing Coordinator/Contract Specialist

June 2015 – Present

Essential Duties/Responsibilities:

• Maintains contact with clinical services vendors regarding new services and local market conditions and current marketplace trends to meet the contractual obligations to the Janssen manufacturer clients. Ability to establish and maintain effective working relationships.

• Sends, receives, examines and processes credentialing applications, Master Provider Agreements, Statement of Work, and other necessary documents related to the Clinical Vendor Management.

• Provides a high level of customer service and support internally and externally working as a liaison.

• Coordinates with Site of Care operations team to determine clinical vendor network inventory needs and specifications to ensure appropriate levels of inventory exist at the local level.

• Uses the assigned databases (E-Cert & CRM) software applications for demographics.

Netsmart Technologies, Inc.

Purchasing Agent

May 2013 – December 2014

In this position I processed:

Purchase orders for computer hardware & software orders (Servers/User Licenses) for hosting of our client’s electronic medical file sharing. This involved IBM hardware/licenses, Cisco hardware/licenses, VMWare (Virtualization Technology & Virtual Machine Software), Microsoft/hardware/licenses & Adobe. Contract negotiations for pricing & maintenance. I also process purchase orders as 3rd party orders for our MIS clients on their tax forms, check- stock & in-house order forms. Orders are tracked for timely delivery through Salesforce. All purchase orders are processed through the Great Plains software. I work closely with Accounts Payable on invoices that may have errors when they don't coincide with the purchase orders.

Coventry Health Care/Formerly Children’s Mercy Family Health Partners

Purchasing Analyst:

February 1999 – September 2012

Professional Summary:

I have 20 plus years of purchasing experience; 7 years in corporate retail and 13 years in corporate health care.

My years in the field of purchasing has provided me with the experience and knowledge to negotiate contracts for products & services as well as giving me the opportunity to implement supply chain management and strategic sourcing. I have created and implemented a purchase ordering system, forms (request for quotation, purchase order) and set up a purchasing department. I have the expertise to identify the appropriate commodity and/or service vendors required for the purchase of office equipment, supplies and services. I have gained other experience of purchasing with Minority Business Enterprises & Women Business Enterprises

(MBE/WBE) and the reporting of spend dollars with second & third tier minority suppliers through the MidAmerica Minority Business Development Council & the Hispanic Chamber of Commerce. Maintained and scheduled a fleet of company vehicles. Experience with printing services such as newsletters, brochures & business cards. I have experience on postal requirements for bulk mailings, presort mailings and postal permit requirements. I coordinated the daily operation of a mail room for a company staff of 200 employees. I pride myself on always thinking outside the box & finding innovative ways on making the job better as well as the company.

I have computer skills with Microsoft Word, Excel, Great Plains- For Creating Purchase Orders/Receiving, Apache Office 3 & Outlook. I have proficiency in typing

& keyboard skills & with a calculator.

I keep myself engaged with my profession by educating myself by reading the latest literature from the National Association of Purchasing Management & with other individuals in the same profession.

Robert F. Wakefield

Experience:

Coordinated all aspects of bid invitations, quotations & tracking of responses from vendors for completeness for purchases.

Contract negotiations for office supplies, copiers, fax machines, company issued cellular service & office furniture for best pricing & Microsoft hardware/software licenses.

Maintained the databases for office supplies, copiers/fax machine supplies & break room supplies for monthly management reports.

Supervised the production of monthly/quarterly printing on newsletters/brochures.

Ordered office supplies through computer system as well as break room supplies to have a standardized tracking system for those supplies.

Prepared, distributed and filing of purchase orders.

Received requisitions and reviewed for completeness and necessary information.

Inventoried supplies for quarterly management reports.

Implemented new and revised methods on purchasing procedures to align with company guidelines.

Provided assistance to project staff with their purchasing needs and performed related work as required to see that their purchasing was processed correctly.

Coordinated the maintenance, detailing & check-out/check-in of fleet vehicles.

Coordinated the daily functions of the mail room & kept company up to date on postal requirements on bulk mailings & presort mailings.

Identified appropriate commodity and/or service vendors for the purchase of office equipment, office supplies & services.

Strategic sourcing & contract negotiations for office supplies for an annual cost savings of 18%.

Coordinated off-site document storage for all departments for record retention.

Maintained database for Minority & Women Business Enterprise for monthly state reporting.

Demonstrated Success In:

Actively participates as a team player to move the team toward the completion of department annual goals.

Takes responsibility for actions relating to purchasing responsibilities.

Effectively meets the customer’s needs on their purchase request.

Building productive customer relationships; taking responsibility for customer satisfaction & loyalty.

Excellent organizational skills/ability to multitask with all aspects of purchasing duties. Good verbal and written communication skills and attention to detail.

Certificates/Recognitions:

1995 Ambassador for Payless Cashways Inc.

2001 Employee Of The Quarter

2002 Community Partnership Award From Jewish Vocational Service

2004 Iceberg Award From Family Health Partners

10 Years of Service Recognition From Children’s Mercy Hospital & Clinics

2013 Community Health Worker-Metropolitan Community College Recognitions Continued:

Robert F. Wakefield

Have I told you lately ...July, 2011

To: Robert Wakefield

Thank you so much for all of your assistance this week when the van’s tire blew out on my way to Kansas City. Not only did you drop everything you were working on to take the van unexpectedly for new tires (which had to be a significant disruption to your day), but I really appreciated your communicating with me on the status throughout the afternoon because you knew I still had a long drive home ahead of me.

And it was incredibly thoughtful that you not only checked in on me that evening during my drive home, but checked in again at nine-thirty that night just to make sure I made it home safely. Your actions were very thoughtful, and much appreciated. Thanks so much!

Christine Jones

Have I told you lately ...March, 2011

To: Robert Wakefield

First of all, it was fun to work on this project with you. I wanted to thank you for doing such a thorough job on researching the mail presort vendors. You asked great questions during the vendor interviews, and then you even put on your sleuth hat and researched their websites, checked out BBB ratings and called their references. You also had the opportunity to learn all about the Presort “slug” on the postage meter and then trained the mail-room staff.

So with the implementation of using a presort vendor, we will experience more savings on our postage expenses.

Sharon Traylor



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