Information Technology Technical Support

Larry Hutchinson

**** *** *** **.

Reston Va ****0

571-***-**** ******@***.***

OBJECTIVE:

Mr. Hutchinson has more than 13 years of experience in computer operations and related fields.

Mr. Hutchinson has completed the necessary course work to earn an Associate’s Degree in information Technology in addition to a Bachelor’s degree in web-design and an MBA in Business.

He is seeking a challenging job in operations., network design, or network related fields.

EDUCATION:

•Phoenix University: Associate Degree in Information Technology Systems Management with concentration on Network Engineering Design and Implementation.

•Phoenix University Bachelor’s Degree with concentration in Web Design.

•Phoenix University: MBA in Business with a concentration in Marketing.

•Strayer College: Completed CNA/CNE studies.

•SOFTWARE AND OPERATING SYSTEMS USED

Windows 2000, XP, Vista, Excel, PowerPoint, Publisher, Microsoft Office Project 2007, Microsoft Visio

Professional 2007, Adobe Premium Design CS4 Suite and Tiger Paw Enable Electric Mail

WORK

HISTORY: BEVERLY HILLS RESTON V.A ASSOCIATES 1998 to Present

AR Group Sterling VA

January 4 to April 30 2012

•IT Systems Manager/Consultant

•Network Engineer:

•Oversee the installation, configuration, and maintenance of networked information systems.

•Ensure that the system’s software optimally routes each call and that different pieces of equipment – such as modems, telephones, computers, routers and printers – are compatible with the network.

•Analyze faults and problems that arise, and alter the network design to meet new requirements.

•Consider security systems that may be required.

•Network Design:

•Analyze the probable flow of traffic and design the network to cope adequately.

•Network Administration:

•Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).

•Supports server, network and desktop hardware, software and applications.

•Performs technology needs analysis.

•Rolls out hardware and software to ensure optimal deployment of resources.

•Plans, implements, and supports the network and computing infrastructure plan.

•Manages small to medium sized projects according to agreed upon budgets and schedules.

•Assists with technology planning through ongoing research

•Develop marketing and sales strategies. Respond to RFP's. Write proposals, employee evaluations, coordinate training for new hires. Oversee all day to day IT operations and related functions.

•Help Desk Support Tier-3:

•Handle more complex calls. This group interprets problems and provides technical support for hardware, software, and systems. They answer telephone calls, analyze problems by using automated diagnostic programs, and resolve recurring difficulties.

•Respond to telephone calls and email messages from customers looking for help with computer problems. In responding to these inquiries, you must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.

•Deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns.

U.S. SPRINT RESTON V.A.

Computer Operator 1985 to 1998

Monitor and maintain network connections/network traffic, trouble shoot, and resolve network related problems, open problem tickets. Run production backups, batch jobs, schedule preventive maintenance, assist worldwide customers and partners with helpdesk related issues. SOFTWARE USED:

NETSPY, NETVIEW, INFOMAN, TPX, OMEGAMON, CICS, SAS.

SYSTEMS USED: IBM MAINFRAME, SUN, VAX, WANG, TANDEM, HEWLETT PACKARD, UNIX, AVION

ACHIEVEMENTS:

•Run production jobs, batch jobs accounting cycles, backups, schedule preventive maintenance for VAX, WANG, TANDEM, SUN, UNIX, AVION, HEWLETT PACKARD, and IBM computer and ancillary equipment valued at more than $6 million, realizing less than 1% downtime.

•Compiled and interpreted statistics on computer usage, downtime and uptime.

•Trained new employees.

•Made specific recommendations to resolve hardware and software problems.

•Sought self-improvement through college courses while working full-time.

•UNIX/AVION Completed studies for the installation maintenance and operation of UNIX/AVION systems.

•IBM 3745 SCHOOL: Completed studies in maintenance and configuration of DASD units.

•Candle Organization Completed studies for the operation of Omegamon Network monitoring software.

REFERENCES: Available upon request.

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