Charles M. Hartley

*** ******** ****

Clarksville, TN 37040

972-***-**** (Home)

270-***-**** (Cell)

214-***-**** (Google Voice)

E-Mail: acy2ag@r.postjobfree.com

Summary

Over 30 Years of Telecommunications Experience

Key Contributor to a near $2mil/mo turnaround of a company

Responsible for a 4-State Data, VOIP, and Traditional Voice Network with a Data Center Offering

Managed and Operated own business for 9 years

CTO of a Telecommunications company for over 3 years

Major Contributor to the success of three CLECs

Involved with HFC and FTTH networks since 1999

Very familiar with Wireless networks and their deployment

Quotes

“Chuck is a professional and a respected leader. He manages his team and projects thoroughly and successfully. His success is driven by his knowledge and leadership skills and ability to work well at all levels. I can always count on Chuck to make the project plan, answer questions and collaborate in the best interest of the project and stakeholders.” – Mike Ghibaudi – VP Black Box Network Services

“Chuck brought a sense of control and calmness to a very hectic environment. He quickly understood areas that needed help and put together the plans to improve the processes and the staff responsible for those areas. He also took on responsibility to ensure that third party vendors were held accountable to their SLAs and communicated changes to the Unity organization.” – Jerry Brennan – VP Unity Telecom

“Chuck played a key role on a turnaround management team for our CLEC, which experienced a dramatic improvement in profitability as a result of that team's leadership. Chuck is a dedicated, detail-oriented technical manager with a strong sense of urgency. He treats others with respect and inspires loyalty and commitment to excellence. I enjoyed working with Chuck and hope that our career paths cross again.” – Marc Rouleau – CIO Norlight

“Chuck worked for me in two roles during his tenure with Cinergy Communications/Norlight. I first hired Chuck as a Product Manager reporting directly to me when I was the GM of Cinergy Communications. His extensive telecom experience allowed us to dive very deeply into all of the operational and cost elements of our telecom services in a manner that is often difficult from a marketing/product management perspective. We were able to take several product offerings and greatly improve their financial performance as a result. About a year after Cinergy's parent company acquired Norlight Telecommunications, we merged the CLEC operations of Norlight Telecommunications into Cinergy Communications and renamed the operation Norlight, Inc. The combined organization was much larger and there was a need to realign many of the operational areas. The combined entity was also losing a substantial amount of money. I took full advantage of Chuck's experience and leadership skills and moved him to the role of Director of Network Operations. Chuck built a very loyal and dedicated staff. His and his team's contributions helped us make a nearly $24 million turn-around (annualized number) in approximately 20 months. The shining star contribution was in his redesign and overhaul of our long distance network. Our bottom-line savings were in excess of $750,000 a year -- and we became more competitive in the marketplace.” – Pat Heck – VP Norlight

“Chuck Hartley is easily one of the most knowledgeable telecommunications people I have worked with in my 27 years in the industry. His breadth of knowledge spans multiple disciplines as his profile indicates. He is a quick learner and thrives in an environment where he can expand his technical horizons. Chuck is also an effective leader. He communicates objectives effectively, provides thoughtful feedback and is adept at mentoring new employees. He is also a good judge of talent and ability. That manifested itself in successful team building. When Chuck reported to me I made it no secret to my superiors that much of the success we had as a team was attributable to Chuck. I count Chuck among the hand full of people I would want to start a communications company with.” – Russ O’Risky – CO/Headend Manager Sigecom

“I worked with Chuck at Utilicom Networks, a start-up service provider. Being in a start-up requires a unique individual as there are many demands placed upon you that you won't see at an established firm. Chuck was a key member who helped create a very sucessful venture and I would gladly work with Chuck again!” – Bill Potter – Director Utilicom/Sigecom

Work Experience

May 2012 - Present

Black Box Network Services

Arlington, TX

Director of Operations – West Region

Personally responsible for the overall management and day-to-day operation of a telephone interconnect. Responsible for a multi-state region consisting of 60 Team Members (of which 30 are direct reports), four profit centers, and numerous site locations. Responsibilities include project management, service management, system provisioning, customer service, customer support, sales support, and financial assurance.

Jan 2011 – May 2012

Unity Telecom, LLC

Carrollton, TX

VP of Operations

Personally responsible for the overall management and day-to-day operation of a CLEC. Responsibilities include project management, product management, provisioning, customer service & support, agent relations, network design & architecture, vendor relations, network engineering & optimization, sales & marketing, and financial assurance.

Jan 2005 –Dec 2010

Norlight, Inc.

Evansville, IN

Director of Network Operations

Responsible for the full integration of new and existing platforms into the network which includes project management, product development, engineering, and training. It is my responsibility to ensure the network maintains five 9's of reliability for our DATA, Wireless, VOIP, and Traditional Voice solutions with a Data Center offering. I interface daily with every level of the organization and am the SPOC for all vendor issues. Build and present business plans/models. Build annual P/L schedule and budget. Key contributor for taking the company from losing $1.7mil/mo to positive EBITDA. Cradle to grave responsibility of products.

Sep 1999 –Jul 2008

Hartley, LLC

Dixon, KY

General Manager

Personally responsible for the overall management and operation of a company. Responsibilities include: policies, products, P&L, payroll, personnel, inventory, budget, construction, taxes, licensing, and most importantly customer satisfaction. Doubled one of our business’ profits within 3-months of acquisition.

Nov 2001 - Jan 2005

e-Tel, LLC

Murray, KY

Chief Technology Officer

Responsible for the overall operations, sales, engineering, provisioning, and maintenance of a facility-based telecommunications company providing telephony on an HFC plant. The initiator and developer of numerous products, services, and policies for e-Tel. Perform network, traffic, and capacity engineering. Perform ILEC and IXC billing audits. Built business plans. Implemented LNP, VOIP, E911, SS7, LIDB, CNAM, and all other services associated with a CLEC. The answer person for telephony, transmission, data, and engineering within e-Tel. Responsible for business relations management of Sales, Customers, Vendor, IXC, Billing, and ILEC. Responsible for technology procurement and contract negotiations for current and future sites.

Feb 1999 - Sep 2001

Sigecom

Evansville, IN

Lead Switch Technician

One of the key players in the initiation and development of numerous products, services, and policies for Sigecom an HCF triple-play provider. The “Go To” guy for telephony, transmission, and Metasolv TBS services within Sigecom. Performed the duties of the central office manager, on several occasions, during the absence of the current manager. Initiated the training of customer service personnel on proper telephone trouble-shooting and TBS trouble ticket entry. Assisted in office personnel’s cross-training, scheduling, and hiring. Assisted in the development of the 2001 office budget.

May 1995 – Feb 1999

KDL/LDM

Madisonville, KY

Digital Switching Systems Technician

Interface daily with IXC (AT&T, MCI, and Sprint), LEC (BellSouth, Ameritech, GTE, and Independent), sales, support, management and customer personnel for maintenance and turn-up of circuits. Trained transmission and outside plant personnel on proper procedures. Worked as central office manager during the absence of the current manager. Assisted in the creation of policies and procedures for the central office.

Feb 1984 - May 1995

United States Air Force

United Kingdom/Germany/Illinois

Central-Office-Repairer Supervisor/Supervisor of Network Operations Unit

Supervised personnel during day-to-day maintenance and translations of the Northern Telecom DMS-100/200,Siemens KNS-4100 Digital Switch, Strowger step-by-step central-office, and MITEL sx 100/200. Coordinated all maintenance activities with shop foreman, network manager, and host-nation contract-maintenance personnel. Updated the telephone central-office database. Interpreted central-office operational measurements and log reports.

Education

Nov 1994

Community College of the Air Force

RAF Mildenhall, United Kingdom

A. S. Electronic Systems Technology - 64 semester hours.

Training

2010 – Metaswitch System Overview.

1999 - Traffic and Capacity Management.

1999 - CLLI/CLONES Training.

1993 - Mid-level Management training includes: Application of counseling, Leadership, and Oral/Written communications to include public speaking methods and practical application of lesson instructions.

1991 - Training the Trainer course.

1989 - First-level Supervisor training includes: Counseling, leadership, problem solving techniques, public speaking, and effective writing.

1988 - Workcenter/Section training requirements course.

1987 - Leadership preparation course includes: Introduction to leadership roles, duties, and responsibilities of supervisors.

1986 - Trainer/Supervisor course.

Equipment Experience

Softswitch, Metaswitch, Genband C3/8000, Broadsoft M6, Lucent 5ESS, DMS-500, DMS-250, DMS-100/200, Siemens KNS-4100, MITEL sx 100/200, Strowger step-by-step switch, DTI DXC 2K, DTI LXC, Motorola Canopy/WiMax Wireless, Alvarion Wireless, Motorola BSR 64000, Motorola DCM-2000 CMTS, Motorola IPM-2000 (Layer 2/3 Device), Ciena CN1000/DN7100, Lucent Cajun Switches, Octel Voice Mail System, Glenayre MVP, Imerge VOIP Gateway, Tellabs 2300 (HDT), Arris Cornerstone, Tellabs Titan 532/532L (DACS), Premnet 5000, MCIAS, INET, Nortel OC-48, Lucent FT-2000 (OC-48), Lucent DDM-2000 (OC-3), Ascend B-stdx 8000 (Frame Relay Switch), Nortel DMT-300 (MUX), 3COM CS/2600 (Terminal Server), T-berd 310, T-Berd 224, T-Berd 107A, SAGE 930a, CSU/DSU, and modems.

Circuit/Service Experience

VOIP, IP, FTTH, HFC plant, Fixed Mobile (Wireless), OC-48, OC-12, OC-3, DS-3, DS-1, DS-0, E911, LNP, CENTREX, CLASS, LIDB, CNAM, PRI, DSL, CCS-7, voice-grade, frame relay, FG-D, FG-B, and FG-A.

Interests and activities

Communications, technology, education, public speaking, and people.

Awards received

2006 - Q-Excellence Award (Top 10% of the company)

1994 - University of Maryland Dean’s List

1989 - Awarded Top Graduate from Supervisor Training course

1989 - Awarded Public Speaking Award from Supervisor course

1989 - Awarded Top Maintenance Technician for Air Training Communication Division

1989 - Awarded Air Force Achievement medal for outstanding performance

1987/1991 - Awarded Air Force Commendation medal for outstanding performance

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