Product Development Management

Rob Ewing

706-***-**** ***.*****@************.***

Strategic Business Executive – Focused on Revenue, EBITDA, and Operating Income, Information and Cyber Security, Technology Assisted Business Initiatives; Product /Program Management, Data Management / Business Intelligence, and developing leaders and world class systems and Infrastructure that maximize shareholder value

Key Areas of Excellence

-Project / Product / Program Management

Delivery of Applications and Infrastructure – on time and on budget – focused on EBITDA return

-Information Security – Internal design and standards compliance

-Technical / Executive Support – I create value based relationships and continue to cultivate those relationships

-Team Building – Demonstrated ability to grow regionally diverse teams unify them focus on specified platforms

-Archirecture - Designing / integrating interfaces for systems

Enterprise Technology Focus to deliver solutions

- Innovative Delivery of products and services to Clients – internally and externally, Player / Coach Leadership, Project delivery from / requirements – definition from Implementation to, Cloud based Expert, PAAS – Platform as a shared service, IT Leadership Product, Program and Project Management (both Private clouds and public as well as Infrastructure as a service Cost Savings Revenue Growth, Security, Architecture, Objective: Use my knowledge of business and technology to grow revenue and profitability. I like building relationships internally as well as external (Customers and Suppliers).

Experienced Enterprise Technology Executive...Accomplished professional actively pursuing opportunities to drive exceptional performance where strategic vision, Information Security, decisive management style, and proven experience in leading product, systems Information and applications development efforts.

Analysis expertise in big data projects and understanding business impacts from new data pool.

Command of Program / Product / Project Management and Business Leadership

Lead project teams through conversions to Agile and LEAN from Waterfall SDLC with multi country / geography of staff. Updated Key executives about project status and budget.

with recent success serving as a trusted advisor and subject matter expert to commercial clients seeking to improve business operations, financial structures, and technology infrastructure.

Rapid development of market based programs to create additional revenue or customer attachment(stickiness)

Focused on Infrastructure CRM, Workflow, Contract Management, and revenue assurance) as well as Product Development / Management (billing, ecommerce install and configure. CRM, Customer Portal, Workflow, Contract Management, and revenue assurance)

High Volume Systems Processing, especially through SAAS / IAAS offers

Technology-Focused Business Manager with a keen talent for synthesizing complex problems, communicating with key stakeholders to assess needs and develop innovative, practical solutions; managed systems and technology operations at InterCall, with headcount skyrocketing from an initial staff of 5 professionals to more than 328 employees distributed worldwide.

Effective Strategist with broad skills ranging knowledge and expertise that spans business development, operations, sales, process improvement, internal controls, and regulatory compliance.

Key Customers –Executive relationships and support 80% of the Fortune 2,000 – Just to name a few:

-Citigroup State Fram

-Oracle - Allstate

-HP General Mottors

-Johnson and Johnson Morgan Stanley

-Bank of America Ford

-GSK – Glaxo Smith kline Pfizer

-Delta Bank of America

-Motorola Microsoft

LEADERSHIP and Executive Management Qualities

Information security – ISACA Member

IETF – Internet Engineer Task Force – Key forum where new standards are developed i.e

VOIP, Video Conferencing, real time collaboration standards

Project Manager- PMI Member Project and Program Management Expertise

Internet Engineering Task Force (IETF) – Participated in SIP initiatives, defining interfaces

Engineering – Internet Engineering Task Force – contributing member

Product Development and Management – Operated income has been key for me in the past.

Acquisition Integration for Acquired systems and customer experience of products

Deep Insight into Enterprise Technology Solutions

Understanding Client Technical Challenges

Securing Opportunities for Cost Reduction

Business Intelligence through Big Data approach

Defining Business Strategy and Direction

Exhibiting Decisive Business Leadership

Presenting to Executive Leadership / Dept. Heads

Managing Domestic and Offshore Teams

Responsible for technical operations, development, and operations of revenue engine, taxation, receivables, and ANSI, Payment networks(i.e. Ariba,) level 1- 3 credit card processing, revenues in 23 currencies and 30 diffferent countries.

Professional History

2013 to Present: Ewing Systems

IT leader – Program / Project / Product Management

Pioneered the launch and continuing management of this company dedicated to service as a trusted advisor and subject matter expert to commercial clients seeking to improve business operations, financial structures, and technology infrastructure.

Key Client Engagements – 5/13 - current

Global Project Design - Assisted Company to move to next phase of Evolution, IT growth, Information Security, Project Delivery

Virtusa Polaris – CIO peer level relationship to assist CIO’s with business problems and in year EBITDA savings projects.

Completed by reviewing financial impact and return on automating or technology assistance with an issue that creates a financial impact.

Help client executives with critical needs Such as a new product launch or staff reduction and automating tasks.

Premier Global Inc. Retained by the former CTO of this global leader in web conferencing and online meeting technology to assess the strength and viability of capital initiatives, lead price negotiations with vendors, and facilitate the expansion of operations to Latin America; secured $9 million in savings through rate reductions.

Duncan Services. Served in an ad hoc COO capacity at this provider of IT services ranging from simple bench repair to full systems design; facilitated reviews of P&L, cash flow, amortization schedules, and seasonal strategies that resulted in a 20% gain in revenue and 50% growth in Operating Income.

For multiple clients, leveraged extensive experience in global telecommunications to reduce operating expenses by deploying IP architecture to replace legacy systems. Personally, delivered over $300M in annual revenue through a winning combination of technical expertise, business development skill, and executive sponsorships.

Virtusa - Served the Media / Telco vertical as customer Partner Representative focusing on Innovation and Architecture. Supporting Clients need for lower cost of revenue and increase efficiency to allow our clients to add or shed more resources and budget allows.

Telco with revenues more than $100 Million – I provided support for a disaster plan- Provided support for the President of the business on such items as disaster recovery, Safe Harbor “how to sustain an audit”, as well as security audits for ISO 27002, GLB, HIPAA, as well as ITIL for each region of the globe as requirements differ by region.

Developed an ISO 22301 compliant disaster recovery / business continuity for banking and new lagre partner integration / audits.

1998 to 2013: InterCall Inc., West Point, GA

CIO & Senior Vice President of Systems and Technology (2009 to 2013)

A demonstrated record of success and achievement at the world’s largest conferencing provider, marked by a series of promotions to positions of increased influence, authority, and accountability.

As Senior Vice President of Systems and Technology, met the challenge of building and launching new Products Additional, and revenue stream as well as cost saving through new technologies and revenue streams aligned with the needs of the customer base, while exercising accountability final capital and expense budgets for the entire company, as well as process management and labor scheduling.

Key Achievements

Led technical product development as well as back office systems development and operations.

Shepherd operations through a period of massive growth, with headcount skyrocketing from an initial staff of 5 professionals to more than 300 IT employees distributed worldwide to support 1,500 OPS staff and 1,150 salespeople; exercised responsibility for an operating expense IT budget of more than $50MM and a capital expenditure budget of over $65MM, with 9 direct reports comprised of vice presidents and senior directors. These staff were all over the world and included staff from

oINDIA

oMexico City

oChina

oUnited Kingdom

oGermany

oCanada

o7 other US locations

Served as the architect of the company’s CRM initiative, evolving the platform from a legacy system to a service-oriented application offering greater efficiency, productivity, and effectiveness.

Led the continuous development and enhancement of the company’s portfolio of industry-leading conferencing services, including the Reservation less-Plus audio conferencing service. Defined Product Development / Management methodology.

Served an integral role in the transition from Waterfall to Agile methodologies, capturing significant reductions in development costs and time frames.

2004 to 2009: Vice President of Systems Development

Maintained Executive Product Management and Technology oversight and approval over all facets of systems architecture, development, solution delivery, product development and technology-led EBITDA enhancements. Envisioned, developed, and deployed strategies governing product development, engineering, and technology budgets for present day as well as 3 and 5-year roadmaps.

Key Achievements

Integrated Systems and product sets of key acquisitions.

Led Product Development initiatives that allowed -Partnered with Microsoft on the Integration of system architecture supporting VOIP and IP solutions, an alliance that would increase annual revenue from $1.2MM to $22MM over 15 months.

Employed expertise and lessons learned from the Microsoft partnership to achieve similar success in directing the integration of WebEx and Adobe Connect.

Led a full spectrum of development functions with respect to Salesforce.com, including architecture, testing, contract management, coding, and contract negotiation.

Successfully led technology and product integration efforts for two corporate acquisitions representing $66MM in revenue.

Generated over $4MM in annual savings through a successful effort to near-shore 83 employees that effectively avoided the need to reduce headcount.

Leveraged superior negotiating tactics to reduce service contract expenses by $11MM over three years; secured positive changes in terms and conditions with industry leading vendors that included Oracle and IBM.

Introduced a program designed to review all service credits, resulting in over $9MM in EBITDA savings.

Recognized as a finalist for Top 5 CIOs in Georgia, as designated by the Georgia CIO Leadership Association.

Won a Top 20 Green Technical Company award (LEED certification) from Oracle for Operations of a “Top 20 Green Company”

2002 to 2003: Senior Director of Information Systems

Fulfilled a critical role as a member of the senior leadership team, with responsibility for the success of Product Development, application development, QA, application support, requirements gathering, project management, and change management efforts.

Key Achievements

Maintained supervisory authority over a high performing team of 78 professionals and a budget of $11MM, supporting Information Systems invoicing more than $400MM each year.

Rolled out an innovative and effective strategy of near shore and offshore that eliminated $2MM in IT salaries and consulting fees annually.

2000 to 2001: Director of Application Development and Integration

Championed all computer telephony integration efforts, including application integration with ACDs and IVRS; delivered a market-leading integrated, automated, on-demand recording and playback functionality.

Early Career

Senior Manager of Application Development and Integration, InterCall Inc., West Point, GA

Application Development/Project Manager, InterCall Inc., West Point, GA

Senior Consultant,, Enterprise Computer Systems Inc., Greenville, SC

-Project Management

-Implementation – Planning and delivery (timelines, budget, and staff management)

Owner, Spartan Electronic Consultants, Spartanburg, SC

Education

Economics/Finance – University of South Carolina

Associate of Arts Degree in Business Administration – Spartanburg Methodist College

Innovative and New Technologies – Massatusses Instittue of Technology – M.I.T. Executive Education<

Management, Inspiration, and Innovation for Technology Leaders –Harvard University - Executive Education

Executive Management Development Program – Emory Executive Education

Executive Financial Management Program – Emory Executive Education

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