Manager Human Resources

Senior Director of Human Resources

HR and Safety Management leader who has grown and managed multi-site on- & off-shore HR operations through well- developed multi-disciplinary teams in union and non-union environments. Prioritizes safety and resource optimization while supporting operational goals, engaging at all levels to ensure standard-bearing production, service and delivery. Simultaneous multi-site and multi-state HR management of operations involving up to 5000 employees On- & off-boarding of hourly and salary employees, including new-hire orientations EEOC complaints, investigations, mediations and position statements Workers Comp, Unemployment, FMLA, OFLA, ADA, LOA, STD/LTD HR MANAGEMENT & LEADERSHIP ON-SHORE, NEAR-SHORE & OFF-SHORE TEAM OVERSIGHT SAFETY MANAGEMENT EMPLOYEE RELATIONS QUALITY CONTROL TEAMBUILDING BENEFITS & COMPENSATION POLICIES & PROCEDURES GRIEVANCES CORRECTIVE ACTIONS PERFORMANCE MANAGEMENT WORKFORCE & SUCCESSION PLANNING OSHA SAFETY MANUAL DEVELOPMENT CONTRACTS & NEGOTIATIONS TRAINING & DEVELOPMENT COMPLIANCE HRIS PROFESSIONAL EXPERIENCE

IBEX GLOBAL SOLUTIONS formerly named TRG CUSTOMER SOLUTIONS Charleston, WV 2009 – Present IBEX Senior Director of Human Resources for the United States (2014 – Present)

Manage HR for 4500+ employees across 10 locations in six states and direct off-shore HR admin support team of 20 through one US-based director, two regional managers, and 14 HR managers/generalists

Collaborate among management team and multi-level managerial departments to build and provide partnerships, leadership, strategy and top performance of all HR-related activities

Partner with Chief Human Resources Officer to evaluate, select and monitor ACA-compliant benefit plans; with Director of Recruitment to gather and meet staffing requirements by onboarding and delivering quality candidates to training; and with payroll and finance on payroll-related issues

Serve as clearing point and contact for EEOC, OSHA and other governmental agencies

Open and close new sites, and administer WARN notices in accordance with federal labor law TRG Director of Human Resources for the United States (2010 – 2014)

Reported directly to Chief People Officer / Co-General Counsel while managing HR for 2500 employees across 10 locations in five states, as well as direction for off-shore benefits team

Directly led one regional manager, one HR manager, four generalists, one benefits administrator, and nine recruiters

Handled EEOC complaints across all sites, as well as investigations and HR staff training and development

Developed HR manual and revised employee handbook TRG Regional Human Resources Manager (2009 – 2010)

Performed all HR duties for four West Virginia sites while managing opening of two sites and closing of one

Grew WV operations from 300 employees to 1200+ in one year, and placed and trained HR staff in each site RAVEN ROCK WORKWEAR Barboursville, WV 2008 – 2009 District Manager and Store Manager

Managed stores across WV, OH and PA, coaching store and assistant managers to improve overall performance

Grew local business accounts while improving sales, inventory control, P&L, and employee lifecycle management TRI-STATE RACETRACK & GAMING CENTER Nitro, WV 2006 – 2007 Director of Human Resources

Managed team of HR generalists, uniform manager, payroll manager, and HR/benefits coordinator, while auditing and improving HR policies and procedures, and employee handbooks, orientation and training

Oversaw recruitment, union and non-union labor relations, compensation and benefits, legal issues, union activities and grievances, successfully reducing grievances by 75% ROY STEVEN THOMAS 304-***-**** Hurricane, WV 25526 MS, SHRM-CP ***.******.**********@*****.*** LinkedIn Profile 2 P a g e S t e v e T h o m a s

HR OVERSIGHT

Managed HR for multi-site/multi-state plant facilities and sales and corporate offices, including hiring and training, benefits, legal issues, environmental health and safety (EH&S), Workman’s Comp, and ISO/QS/TS certifications

Recruited, hired and trained for countless positions including quality engineers, safety administrators, and HR, regional and plant managers

Oversaw WARN notices and outplacement services for employees affected by final 2006 facility closure, successfully placing 90% of salaried employees; Oversaw recruitment, union and non-union labor relations, compensation and benefits, legal issues, union activities and grievances. SAFETY, AUDIT & REGULATORY COMPLIANCE

Ensured regulatory and EH&S compliance across all plant facilities, developing corporate EH&S manual and forming SEEM team to work on targeted initiatives

Worked hands-on with staff across all sites to achieve and maintain compliance within all local, state and federal EH&S laws, inspections and abatement activities

Secured and maintained industry registrations, certifications and upgrades including ISO 9000/9001/9002/14001, TS 16949, and QS 9000 across all facilities

Handled full wall-to-wall inspections at two plants, and state/federal OSHA and EPA inspections at all facilities

Oversaw site-wide safety audits and auditing activities across multiple shifts QUALITY ASSURANCE

Helped develop and implement advanced product quality planning (APQP) gated system

Improved quality with employee-wide back-to-basics quality program which facilitated understanding of customer quality requirements while ensuring quality and on-time program delivery OPERATIONAL & PROGRAM OVERSIGHT

Oversaw four production facilities across three states, Detroit sales & engineering office, and WV corporate office

Served as post-acquisition acting plant manager, and worked under the direction of four new owner partners while searching for “outside” plant manager

Maintained daily plant operation, including appropriate and budget-aligned staffing levels, and department-wide coordination to achieve quality and on-time production and service requirements

Managed Freightliner program in direct collaboration with Freightliner assembly plants

Oversaw launch and production part approval process (PPAP) of 100+ sets of tools for two major GM programs, and numerous engineering changes with GM, Freightliner and other customers EDUCATION

Marshall University, Huntington, WV

Master of Science, Regents Bachelor of Arts, and EMT & Paramedic CERTIFICATIONS

SHRM-CP and CQA Certified Quality Auditor

RECOGNITIONS & ACCOMPLISHMENTS

Member, United States Technical Advisory Group 176 (ISO 9000) Technical Resource, ANSI Z10 Committee (Safety Management System) Member, Intertek Registrar Advisory Board (QS, TS and 14001) Chair, SHRM Foundation, Local Chapter

Recipient, Freightliner Masters of Quality Award & Phoenix Award Recognized in Who’s Who in the Safety Profession & Who’s Who Among Students in American Universities and Colleges Managing HR, Safety, Quality, and Plant Operations during tenure 1988-2006 at WV and other plant facilities which supported multiple management and ownership changes including Union Stamping & Assembly, Mayflower Vehicle Systems, Checker Motors Corporation and South Charleston Stamping & Manufacturing, performed the following select duties:

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