Customer Service / Sales

Sandra A Reiss

*** * **** ****** *****: 701-***-****

Bismarck, ND 58501 US ************@*****.***

Summary of Qualifications

Outstanding communication and teamwork skill-set

Proven ability to quickly build rapport and control a sales process

History of growing companies and exceeding goals

MS Office; Word, Excel, PowerPoint

Outlook, Avaya, Pramata, Orbital,

etc.

Typing 50-60

Solid understanding of CRM (client

relationship management) systems

Employment History

Service Delivery Coordinator

Centurylink / Qwest, Bismarck, ND 01/2015-10/2016

Large Business Customer Satisfaction via Inbound call center

High volume calls consisting of various multi tasks per individual requests utilizing Outlook, Word and Excel, Avaya, Salesforce, Skype and Skype IM, Pramata, Chase Orbital, Oracle Clarify, CRISS- BOSS/CARS, Ensemble, NIBS, etc.

Ensures all services provided conform to State Tariffs and FCC Regulations

Consults with customers on proper usage of products and services that the customer orders

Explains and demonstrates knowledge of all services, products and features formulating and providing a wide range of solutions and price quotes to customers

Resolves billing disputes and negotiates adjustment of charges with customer

Issues changes to billing records and follows up on transactions

Recommends and sells, via telephone, new and/or additional products and services

Ensures customer requirements are met on each product/service delivered

Quality and “high producer recognition” culminated with zero seconds between calls, excellent adherence, and customer service scores

Insurance Sales 01/2012-12/2014

Castle Insurance Agency, Bismarck, ND

Small Business Insurance Sales / Prospecting new clientele

Kept existing customers comparable with new insurance products

Field Underwriting prospective customers for insurability

Assisting owner of Castle Insurance with office procedures such as typing, creating forms, emailing, mailing

Professional Fundraiser

Strategic Telecommunications, Fargo, ND 06/2011-12/2011

Political fundraising, Olympic Committee fundraising, etc. using an automated telephonic dialer

Calling across the United States with the effort to collect donations from citizens

Earned top producer on a weekly basis (exceeded all other employees)

Sales Rep / Customer Service

Contact America, Bismarck, ND 01/2007-12/2007

Broke the sales record selling Lane Bryant credit cards across the U.S. (exceeded all other employees)

Called Customers using an automatic phone dialer across the Nation for the purpose of selling Extended Home Appliance Warranties, Credit Cards and Insurance products

Bonus included commission based on Sales per Hour

Sales Manager / Independent Agent

John O'Connor & Associates, Naperville, IL 02/1991-10/1996

Specialized in Small Business Insurance Sales / Prospecting new clientele

In charge of training Insurance Sales Agents (13) of new products and the overseeing productivity

Kept existing customers comparable with new Insurance Products

Field Underwriting Prospective Customers for Insurability

Earned status of #1 in the nation on 3 (three) separate years of service

Education and Training

DeVry University 10/2010-10/2017

Bachelor of Science in Business Administration with a specialization in Human Resource

Presently a Junior in College attending DeVry University of Illinois Online

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