SHORT SUMMARY

A team player, with a commitment to a job, who possesses a long track record of working in various roles, coupled with very good PC skills and the ability to communicate confidently at all levels. With a highly organized approach, plenty of initiative and a genuine desire to contribute to the ongoing success & has a reputation for delivering a high quality, personal service to both junior and senior work colleagues. Apart from being immediately available, also has a strong background in general administration along with experience of working in IT.

I am looking for a challenging environment where I can utilize my technical and analytical skills in Software key role, which provides plenty of variety, and where I can show my talents & passion with sincere responsibilities towards my work in QA testing to provide a good software products to end users.

An excellent IT professional with more than six years of experience in Information Technology field with emphasis of Software Analysis and Mobile Testing.

Complete understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) on both Manual and Automated.

Expertise in developing both Business Requirement (BRD) & Functional Requirement Document (FRD) as Business Analyst for various projects.

Experience with backend testing, accessing, and manipulating databases using SQL.

Expertise in writing, executing and maintaining Test Plans, Test Procedure, Test Cases & Test Scripts for releases,

Experienced in using automation Testing tools like UFT/ QTP, and ALM/Quality Center.

Experience with Mobile application testing – iOS, iPhone, Android and feature phones using Simulator "Device anywhere".

Experienced in Functional Testing, GUI, and Regression, Smoke, System, Integration, Sanity, Black Box, User Acceptance Testing, End to End testing with Windows & Web based & Mobile applications.

Experienced in ETL testing, Data warehousing concepts, Mapping documents, OLAP, OLTP, database schemas, data marts, etc.

Team player with the ability to lead, manage and work independently in a time sensitive environment with excellent communication, presentation, and interpersonal skills.

TECHNICAL SKILLS:

Methodologies

Agile, Waterfall, Scrum, SDLC

Operating Systems

MS DOS, Windows, Unix, Mac OS

Mob. Operating Systems

IOS 7.0, Android KitKat, Android Lollipop.

Databases

SQL Server, MS Access, My SQL, Toad, SharePoint, Oracle

Web Technologies

HTML, XML, JavaScript, VBScript, Selenium

Web Browsers

Internet Explorer, Netscape Navigator, Mozilla Firefox, Google

Languages

C++, C #,VB, Java, VB Script, PL/SQL, SQL

Testing Tools

HP QC, Quick Test Pro (QTP), Selenium

Defect Tracking Tools

HP QC, Jira, Rally, Remedy, Bugzilla, Clear quest

Other Tools

MS Office 2007-10, Mac Office 2011, MS Visio, Android Studio, Visual Studio, SQL Business Intelligence Development & Management etc

PROFESSIONAL EXPERIENCE:

KOHLS – Atlanta, GA Oct 2016 – Jan 2017

Role: Customer Service/POS

Responsibilities:

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

ALCHEMY SOLUTIONS - Bothell, WA Apr 2016 - Aug 2016

Role: QA/Mobile Tester

Responsibilities:

As a QA Analyst worked with other QA in Unit Testing tasks, Trading Partners for connectivity issues; liaison between customers and corporate staff or between IT and Business Units as well as performing system matrix testing.

*Also performed impact analysis. Work with trading partners, clients, management, technical and non-technical personnel to create use cases and system validation artifacts and testing documentation and also performed medical coding testing.

Worked in mainframe environment and used SQL to query various reporting databases.

Involved in validating SOAP XML specifications as per the standards.

Quality Center administrator and used Quality Center for defect tracking and reporting

Unit testing documentation developed using Excel. Artifacts were created and listed for UAT validation. Writing/validating Use Case Documents

Conducted Back-End Testing and Regression Testing using various phases of the application

Functionally validated Web services delivered in SOAP XML format as provided in specification document.

Experienced in Agile Development process for diverse requirements.

Developed automation test scripts for performing regression testing on the application using Quick Test Pro.

Performed Functional, regression, System Integration and User Acceptance Testing for the various applications.

Executing System Test, Regression Test, User Acceptance Test (UAT).

Used QC for logging Defects and tracking.

Detected, reported and tracked defects using ALM/Quality Center.

Tested the UI of the end product on mobile, PC, Android and Apple platforms to ensure that language translation and currency conversions were displaying as required.

Executed automated test cases in ALM/Quality Center and reported defects.

Worked in an agile team to test the functionality of the Web based customer facing site.

Used ALM/Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.

Conducted the defect report in ALM/Quality Center.

Identified software problems, wrote easy-to -follow bug reports, logged them into bug tracking tool ALM/Quality Center.

SM SYSTEM - Atlanta, GA Jul 2015 - Jan 2016

Role: Jr. QA Tester

Responsibilities:

Created FRD (Functional Required Document) & use case with MS Visio.

Wrote Test Plan and Test Cases using MS Excel according to business requirements.

Imported test cases from MS Excel, MS Word to ALM/Quality Center vice versa

Creating and enhancing numerous test scripts to handle changes in the objects, in the tested application and in the test environment.

Working in regression automation QTP/UFT scripts, fixing regression failed cases. Carried out Testing of web services or SOA Testing using SOAP UI.

Performed backend testing to validate the data using SQL queries.

Manually wrote SQL queries to check the integrity of data.

ALM/Quality Center was used to create the test plan, store test cases and run the test sets.

Worked with team to writing test plans, documenting bugs, and communicating with Business Analyst and Development team.

Executed Test cases, documented the results and logged defect in MS Excel.

TOURS LIMITED – Atlanta, GA Mar 2008 - Sep 2013

Role: Business Associate

Responsibilities:

Expertise and proficiency in preparing BRD Business Required Documents & Involved in requirements gathering as a Business analyst.

Ability to produce high quality requirement specifications to support functional design development.

Writes detailed functional test plans to ensure system changes work properly, existing processes remain unaffected, and the needs of the users are met.

Creates scripts for training all internal users, support personnel, and external customers on system changes and new procedures.

Handling registrations, transportation & plan routes with meal reservations, sightseeing and entertainment.

Resolve guest complaints & develops long-term relationships with regular customers, which often turns into repeat business.

Negotiate contracts with venders for tour packages with consistently recognized by management as leading Tour Manager on staff.

Fulfills Corporate Travel Customers travel related request in airline ticketing arrangements, hotel, accommodations and car rentals to result in maximized savings for the client and profitability.

Developed test plans and test cases for testing the various retail applications.

Involved in Database testing & reports to lead.

Used the Rational Unified process methodology for the application development and created Use cases, activity diagrams and drafted UML diagrams.

Responsible for customer interface, requirements definition, general and detailed design, testing, maintenance and training programs and managed requirements using Rational Requisite Pro

Developed associated project documentation, schedule, design specifications, test plan, test scenarios/scripts, performed gap analysis, and test tracking reporting/monitoring for all phases of testing

Validating the data files from source to target to make sure correct data has been captured.

MATH & KIDS - ATLANTA, GA 2005 - 2010

Role: Administrator

Responsibilities:

Over five years’ experience teaching Mathematics to students of different backgrounds.

Highly skilled in planning effective classroom instructions.

Hands on experience in teaching mathematical concepts to students.

In depth knowledge of basic and advanced mathematics with a specialization in algebra.

Demonstrated ability to plan a program of study that meets the individual student’s interest & ability.

Able to maintain a disciplined and controlled environment in class room.

Proficient in preparing effective and appropriate lesson plans.

SCARF LIMITED – INDIA 1999 - 2001

Role: Manual Database Tester

Responsibilities:

Experience with backend testing, accessing, and manipulating databases using SQL.

Involved in claims submission and payment (remittance) retrievals for the In- bound premium payments, Inbound Enrollment and Maintenance, claims status enquiry and response for the Health care Claim Payments

Responsible for attaining HIPAA validation from Medicare, Medicaid and other payers of government carriers. The Claims were processed, co-pay is calculated, and the pricing is calculated using the IBM systems for both Retail and Direct Claims processing flow.

Was Responsible in finding the eligibility of the members and filing claims for Disability Insurance benefits for both short term disability and long term disability customers who are qualified the payment of benefits as a result or injury

Performed Functional, regression, System Integration and User Acceptance Testing for the various applications.

Managed multiple priorities, project plans, time frames and trade-offs while ensuring the clinical and administrative staff understood the final results of the projects, sharing detailed vision of cost-benefit analysis

Executing System Test, Regression Test, User Acceptance Test (UAT)

Created reports to satisfy user requests, data sampling, project analysis, or testing verification

Involved in writing and executing test cases based on the requirements

Performed Back-End testing

Used SDLC basis of planning approach Microsoft Project used for Planning, Control, Resource Planning and Status reporting.

Involved in daily communications and face to face discussions with individual team members, the sponsor and key stakeholders. Presented project proposals and status to executive management

Administrate a variety of database systems including Microsoft SQL Server.

Set up new computer databases & integrate old systems data with new system.

Monitor costs and expenses to assist in budget preparation.

Performed analysis and presented results using SQL, SSIS, MS Access, Excel, and Visual Basic scripts.

Imported, exported and manipulated large data sets in multi-million-row databases under tight deadlines.

Wrote and automated tools and scripts to increase departmental efficiency and automate repeatable tasks.

Manipulated files and their associated data for rapid delivery to clients or loading onto internal databases.

Collaborated with project managers, legal counsel, and other team members to gather data for projects.

Create daily reports in designed Excel spreadsheet with pivot tables.

Identified data issues and provided recommendations for resolution to ensure optimal performance.

Performed and conducted complex reporting analytics.

Diagnosed and addressed operational data requests.

Interacted and communicated with colleagues as needed as both a technical and functional expert.

Perform validation of Windows Phone sales data

Create new tables, import, update and scrub data from multiple sources using SSMS, SSAS and Excel

Review client requirements and translate to technical solutions for development

Create test cases and preform end to end testing of business intelligence products for Windows phone

Work with Microsoft team to resolve customer issues, add users, manage group security

Formal bug reporting and follow up to ensure quick resolution in order to meet deadlines

Keep abreast with all organizational changes & business developments.

EDUCATION: B S in Mathematics (3 years)

NIIT - Business Impact & Accelerated Computer Science (3 years)

Quality Assurance (QA) & Business Analysis (BA) – (1 year)

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