Manager Customer Service

Rachel Bridges

**** ********** ***., *******, ******* • 386-***-**** • ***************@*****.***

Professional Profile

I am a reliable hardworking professional with over 15 years of management experience in the hospitality industry. Louisiana’s worst hurricane on record, Katrina, forced life altering circumstances that required relocation to the hospitality capital of the world. Earned presidential scholarship and worked to fully-finance education. Well organized with attention to detail. Tenacious and resourceful; will work any hours necessary and will always find a way to get projects completed on time and on budget.

Skills & Abilities

•Licensed Realtor-11/2014

•Interviewing of potential candidates

•Employee File Maintenance

•Guest Services

•Accounting Functions

•Accounts Payable

• Accounts Receivable

•Event Coordination

•Communication with Board of Directors

•Hotel Operations

•Management

•Exceptional Customer Service

Professional Experience

Chateau Orleans Management, New Orleans, LA 1989 -2005 Always steady progression from Assistant Manager to Interim General Manager for the French Quarters finest boutique hotel. Hurricane Katrina forced an unanticipated relocation to central Florida in 2005 where greater attention was paid to professional development and family care.

Positions Held Supervising & Training -Managed staff of 20 employees including

the housekeeping department and maintenance department. I enforced and facilitated weekly meetings where maintenance and employee relations issues were addressed.

Assistant General Manager

2004 - 2005

Interim General Manager

2003 -2004

Resort Operations Manager

2002 - 2003

Human Resources Generalist

1994 - 2002

Assistant Manager

1989 - 1994

Experienced with personnel recruitment, selection, schedule preparation and performance assessments.

Operations Management - Manage all aspects of day to day resort performance. Always guarantee appropriate levels of inventory by manually calculating in-stock amenities and supplies. Coordinated interior and exterior maintenance, recorded reservations, directed housekeeping tasks, and collected association fees. Completed all payroll, bookkeeping and budgetary assignments while coordinating with accountants and developing board of directors.

Performance Highlights

•Developed 26 page programs to serve as a tour guide for the French Quarter.

•Cultivated relationships with local companies and civic organizations that resulted in increased revenue through repeat business.

•Acted as the community liaison and spokesperson for annual celebration events and special room rates; represented Chateau Orleans Management on radio, newspaper and public appearances.

Employment History

Realtor- Global Realty of Volusia, Inc. - Deland Florida 32720

2014-Current

Assistant Executive Director of Housekeeping: Hampton Inn by Hilton (Debary, FL) - Additional Roles: Front Desk Agent, Food & Beverage Manager. My responsibilities included supporting all departments whereas I wore many hats.

2013-2014

Shift Manager: Training Dining Room Manager, Taco Bell (Orange City, FL). I supported the management crew with training many new dining room cashiers. I supported all areas of the restaurant.

2010-2013

Hotel Operations Manager: Chateau Orleans Leisure Management, (New Orleans, LA). Manage all aspects of day to day resort performance. Always guarantee appropriate levels of inventory by manually calculating in-stock amenities and supplies. Coordinated interior and exterior maintenance, recorded reservations, directed housekeeping tasks, and collected association fees. Completed all payroll, bookkeeping and budgetary assignments while coordinating with accountants and developing board of directors.

1989-2005

Education

Bachelor of Science in Technical Management, DeVry University Concentration: Hospitality Management I GPA 3.52 cum laude

2014

Dean's List -Member of Delta Epsilon Iota Honor Society

Associate of Science Business and Management Technology, Florida Technical College GPA 3.51 cum laude I Dean's List

2012

Contact this candidate